Initial Business Response / [redacted] (1000, 20, 2016/09/06) */ Ascensus regrets any confusion regarding the billing of Dr [redacted] 's accountDuring any audit, it was discovered in that Ascensus did not bill the account correctly for services performed in prior yearsAs a result, in we billed for past years to bring the account up to date at a discounted annual rate of [redacted] instead of our contractual rate of [redacted] During the process, there were two invoices determined to be delinquent which placed the account in collectionsAscensus will be refunding Dr [redacted] the last received payment of [redacted] Initial Consumer Rebuttal / [redacted] (3000, 24, 2016/09/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do NOT accept Ascensus' responseContrary to what they infer, I have never been informed of nor signed a contract for Annual Base Fees to "normally" be [redacted] Annual Base Fees have always been [redacted] Therefore, their claim that I have been given a discounted annual rate of [redacted] in billing for Years and in is falseI continued to be billed [redacted] for Annual Base Fees for as well as when there was no "billing for past years." (see attached Annual Base Fee bill for [redacted] that I received in February 2016) This matter will also not be resolved until I receive, in writing, a full detailing of my account historyI have requested this itemization on more than one occasion and I still have not received itI need all charges and date of charges, payments, date of payments and the Invoice & Year of Service to which they have been creditedThis should be standard billing procedureI need a document, in writing, to be protected against further harassment and unsubstantiated charges from the billing department To demonstrate to future potential customers what I have been dealing with, please see the attached documents showing my unsuccessful effort to deal with just ONE of my invoices (Annual Base Fees for 2015)I paid this bill when I received it in November of Then I received the attached Collection letter in January I talked to [redacted] in the billing department and she said that she corrected the problem and I had no balanceI continued to receive collection letters so I contacted Billing again and finally my Account Representative, [redacted] As you can see in the attached document, he intervened and told Billing, "Please stop sending bills to this clientThey are up to date with the billing invoices..." Nevertheless, as you can see by the attached document, I was still harassed by collection letters so I sent money for unsubstantiated claims just to stop the harassment Final Consumer Response / [redacted] (2000, 30, 2016/09/14) */ (The consumer indicated he/she ACCEPTED the response from the business.) I appreciate the prompt response today from Ascensus to my response todayI received my full account history and documentation that my account is clear and closedFor the sake of other customers, I sincerely hope that Ascensus will revise and improve their billing practicesI had a positive experience with the individuals administrating my plan Thank you to the Revdex.com for their assistance in achieving a resolution in this matter Final Business Response / [redacted] (4000, 28, 2016/09/14) */ Account billing history will be sent via email today to Dr [redacted] After further review the billing history was sent 8/30/to an old email address we had on fileWe have the correct email address and the billing history will be sent todayThanks
Initial Business Response /* (1000, 20, 2016/09/06) */
Ascensus regrets any confusion regarding the billing of Dr. [redacted]'s account. During any audit, it was discovered in 2015 that Ascensus did not bill the account correctly for services performed in prior years. As a result, in 2015 we billed...
for past years to bring the account up to date at a discounted annual rate of [redacted] instead of our contractual rate of [redacted] During the process, there were two invoices determined to be delinquent which placed the account in collections. Ascensus will be refunding Dr. [redacted] the last received payment of [redacted]
Initial Consumer Rebuttal /* (3000, 24, 2016/09/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do NOT accept Ascensus' response. Contrary to what they infer, I have never been informed of nor signed a contract for Annual Base Fees to "normally" be [redacted] Annual Base Fees have always been [redacted] Therefore, their claim that I have been given a discounted annual rate of [redacted] in billing for Years 2013 and 2014 in 2015 is false. I continued to be billed [redacted] for Annual Base Fees for 2015 as well as 2016 when there was no "billing for past years." (see attached 2016 Annual Base Fee bill for [redacted] that I received in February 2016)
This matter will also not be resolved until I receive, in writing, a full detailing of my account history. I have requested this itemization on more than one occasion and I still have not received it. I need all charges and date of charges, payments, date of payments and the Invoice & Year of Service to which they have been credited. This should be standard billing procedure. I need a document, in writing, to be protected against further harassment and unsubstantiated charges from the billing department.
To demonstrate to future potential customers what I have been dealing with, please see the attached documents showing my unsuccessful effort to deal with just ONE of my invoices (Annual Base Fees for 2015). I paid this bill when I received it in November of 2015. Then I received the attached Collection letter in January 2016. I talked to [redacted] in the billing department and she said that she corrected the problem and I had no balance. I continued to receive collection letters so I contacted Billing again and finally my Account Representative, [redacted] As you can see in the attached document, he intervened and told Billing, "Please stop sending bills to this client. They are up to date with the billing invoices..." Nevertheless, as you can see by the attached document, I was still harassed by collection letters so I sent money for unsubstantiated claims just to stop the harassment.
Final Consumer Response /* (2000, 30, 2016/09/14) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I appreciate the prompt response today from Ascensus to my response today. I received my full account history and documentation that my account is clear and closed. For the sake of other customers, I sincerely hope that Ascensus will revise and improve their billing practices. I had a positive experience with the individuals administrating my plan.
Thank you to the Revdex.com for their assistance in achieving a resolution in this matter.
Final Business Response /* (4000, 28, 2016/09/14) */
Account billing history will be sent via email today to Dr. [redacted]. After further review the billing history was sent 8/30/2016 to an old email address we had on file. We have the correct email address and the billing history will be sent today. Thanks
Initial Business Response / [redacted] (1000, 20, 2016/09/06) */ Ascensus regrets any confusion regarding the billing of Dr [redacted] 's accountDuring any audit, it was discovered in that Ascensus did not bill the account correctly for services performed in prior yearsAs a result, in we billed for past years to bring the account up to date at a discounted annual rate of [redacted] instead of our contractual rate of [redacted] During the process, there were two invoices determined to be delinquent which placed the account in collectionsAscensus will be refunding Dr [redacted] the last received payment of [redacted] Initial Consumer Rebuttal / [redacted] (3000, 24, 2016/09/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do NOT accept Ascensus' responseContrary to what they infer, I have never been informed of nor signed a contract for Annual Base Fees to "normally" be [redacted] Annual Base Fees have always been [redacted] Therefore, their claim that I have been given a discounted annual rate of [redacted] in billing for Years and in is falseI continued to be billed [redacted] for Annual Base Fees for as well as when there was no "billing for past years." (see attached Annual Base Fee bill for [redacted] that I received in February 2016) This matter will also not be resolved until I receive, in writing, a full detailing of my account historyI have requested this itemization on more than one occasion and I still have not received itI need all charges and date of charges, payments, date of payments and the Invoice & Year of Service to which they have been creditedThis should be standard billing procedureI need a document, in writing, to be protected against further harassment and unsubstantiated charges from the billing department To demonstrate to future potential customers what I have been dealing with, please see the attached documents showing my unsuccessful effort to deal with just ONE of my invoices (Annual Base Fees for 2015)I paid this bill when I received it in November of Then I received the attached Collection letter in January I talked to [redacted] in the billing department and she said that she corrected the problem and I had no balanceI continued to receive collection letters so I contacted Billing again and finally my Account Representative, [redacted] As you can see in the attached document, he intervened and told Billing, "Please stop sending bills to this clientThey are up to date with the billing invoices..." Nevertheless, as you can see by the attached document, I was still harassed by collection letters so I sent money for unsubstantiated claims just to stop the harassment Final Consumer Response / [redacted] (2000, 30, 2016/09/14) */ (The consumer indicated he/she ACCEPTED the response from the business.) I appreciate the prompt response today from Ascensus to my response todayI received my full account history and documentation that my account is clear and closedFor the sake of other customers, I sincerely hope that Ascensus will revise and improve their billing practicesI had a positive experience with the individuals administrating my plan Thank you to the Revdex.com for their assistance in achieving a resolution in this matter Final Business Response / [redacted] (4000, 28, 2016/09/14) */ Account billing history will be sent via email today to Dr [redacted] After further review the billing history was sent 8/30/to an old email address we had on fileWe have the correct email address and the billing history will be sent todayThanks
Initial Business Response /* (1000, 20, 2016/09/06) */
Ascensus regrets any confusion regarding the billing of Dr. [redacted]'s account. During any audit, it was discovered in 2015 that Ascensus did not bill the account correctly for services performed in prior years. As a result, in 2015 we billed...
for past years to bring the account up to date at a discounted annual rate of [redacted] instead of our contractual rate of [redacted] During the process, there were two invoices determined to be delinquent which placed the account in collections. Ascensus will be refunding Dr. [redacted] the last received payment of [redacted]
Initial Consumer Rebuttal /* (3000, 24, 2016/09/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do NOT accept Ascensus' response. Contrary to what they infer, I have never been informed of nor signed a contract for Annual Base Fees to "normally" be [redacted] Annual Base Fees have always been [redacted] Therefore, their claim that I have been given a discounted annual rate of [redacted] in billing for Years 2013 and 2014 in 2015 is false. I continued to be billed [redacted] for Annual Base Fees for 2015 as well as 2016 when there was no "billing for past years." (see attached 2016 Annual Base Fee bill for [redacted] that I received in February 2016)
This matter will also not be resolved until I receive, in writing, a full detailing of my account history. I have requested this itemization on more than one occasion and I still have not received it. I need all charges and date of charges, payments, date of payments and the Invoice & Year of Service to which they have been credited. This should be standard billing procedure. I need a document, in writing, to be protected against further harassment and unsubstantiated charges from the billing department.
To demonstrate to future potential customers what I have been dealing with, please see the attached documents showing my unsuccessful effort to deal with just ONE of my invoices (Annual Base Fees for 2015). I paid this bill when I received it in November of 2015. Then I received the attached Collection letter in January 2016. I talked to [redacted] in the billing department and she said that she corrected the problem and I had no balance. I continued to receive collection letters so I contacted Billing again and finally my Account Representative, [redacted] As you can see in the attached document, he intervened and told Billing, "Please stop sending bills to this client. They are up to date with the billing invoices..." Nevertheless, as you can see by the attached document, I was still harassed by collection letters so I sent money for unsubstantiated claims just to stop the harassment.
Final Consumer Response /* (2000, 30, 2016/09/14) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I appreciate the prompt response today from Ascensus to my response today. I received my full account history and documentation that my account is clear and closed. For the sake of other customers, I sincerely hope that Ascensus will revise and improve their billing practices. I had a positive experience with the individuals administrating my plan.
Thank you to the Revdex.com for their assistance in achieving a resolution in this matter.
Final Business Response /* (4000, 28, 2016/09/14) */
Account billing history will be sent via email today to Dr. [redacted]. After further review the billing history was sent 8/30/2016 to an old email address we had on file. We have the correct email address and the billing history will be sent today. Thanks