Ascent Mortgage Resource Group

Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution will be satisfactory to me if the actually remove me from their list permanentlyMy phone number is [redacted] I am attaching here a text message that I received- and it is one of several, all of which I replied "STOP" to but they kept coming- that while originally from MyRTO, clearly the autmoated reply when I tried to opt out (again) is from Ascent MortgageSo saying that they are not affiliated is patently false, and not appreciated Sincerely, [redacted]

Dear Mr [redacted] , We would first like to apologize for any confusion that our program has caused youOne of our managers has attempted to contact you via telephone to apologize and explain what is going on with your account, but was not able to get a hold of you.It looks like your account was cancelled on 07/17/when you spoke with one of our customer service representatives over the phoneWe stopped future payments but the payment that had just been taken from your account on 07/10/was your final payment for the letters that were sent out in June as we bill in arrearsNo further payments since have been taken out nor will there be because your account has been deactivated and no further work has been performed on your accountWe like to attempt to address our clients concerns before we cancel their accounts over the phone because it could be something that is resolvableWe apologize for your frustration with this process and if this was not explained to you in regards to the final payment or clarifying that your account was cancelledThis has been addressed with the customer service representative you had spoken to.Please feel free to contact us with any questions about this at 1-800- [redacted] M-F 8:AM-6:00PM MSTWe wish you the best in your future endeavors

Hello, We apologize for the trouble, we are not "My RTO" but we would like to make sure your number is removed from our list at Ascent Mortgage Resource GroupIf you would please supply your phone number(s), we would be glad to do so. Best Regards,Ascent Mortgage Resource Group

Better...

Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution will be satisfactory to me if the actually remove me from their list permanently. My phone number is [redacted]I am attaching here a text message that I received- and it is one of several, all of which I replied "STOP" to but they kept coming- that while originally from MyRTO, clearly the autmoated reply when I tried to opt out (again) is from Ascent Mortgage. So saying that they are not affiliated is patently false, and not appreciated. 
Sincerely,
[redacted]

Dear Mr. [redacted], We would first like to apologize for any confusion that our program has caused you. One of our managers has attempted to contact you via telephone to apologize and explain what is going on with your account, but was not able to get a hold of you.It looks like your...

account was cancelled on 07/17/2016 when you spoke with one of our customer service representatives over the phone. We stopped future payments but the payment that had just been taken from your account on 07/10/2016 was your final payment for the letters that were sent out in June as we bill in arrears. No further payments since have been taken out nor will there be because your account has been deactivated and no further work has been performed on your account. We like to attempt to address our clients concerns before we cancel their accounts over the phone because it could be something that is resolvable. We apologize for your frustration with this process and if this was not explained to you in regards to the final payment or clarifying that your account was cancelled. This has been addressed with the customer service representative you had spoken to.Please feel free to contact us with any questions about this at 1-800-[redacted] M-F 8:00 AM-6:00PM MST. We wish you the best in your future endeavors.