Ascent Real Estate Management Corporation

Revdex.com: I have reviewed the response made by the business in reference to complaint ID#? [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] ? They say they shipped it [redacted] but [redacted] still claims they never received it besides any signed statement by a carrier? The UPS store # [redacted] is still the last place to have my painting? It was never shipped through ***? I have sent The UPS store # [redacted] the sales receipt showing exactly what I paid for it and I expect a refund for my purchase and shipping? I still do not understand why they do not answer any of my phone calls or emails? As a business dealing with customers, this is very unprofessional.? ? ? ? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ?

We did pick up *** *** painting and we packed and shipped the item *** as he requestedWe gave it to our carrier and from there the item never entered the post office systemI have gone above and beyond to locate the package for *** ***Calling the Post office daily and going there
multiple times, When a customer decides to use Post Office we never get this involved however we were very aware of how bad the situation was and we decided we help with the processI spoke to supervisors and Postmasters there, eventually even going as far as writing up a letter and having the carrier sign it, then getting it notarized to prove we have done everything to helpfurthermore the Post Office is finally acknowledging the claim after all the denying, and we are now in the process of getting the customer paid the $insurance claim plus $for shippingThe customer wanted to lower value of item to avoid taxes and only insured package for $That is all we can request back for him.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
They say they shipped it *** but *** still claims they never received it besides any signed statement by a carrier The UPS store #*** is still the last place to have my painting It was never shipped through *** I have sent The UPS store #*** the sales receipt showing exactly what I paid for it and I expect a refund for my purchase and shipping I still do not understand why they do not answer any of my phone calls or emails As a business dealing with customers, this is very unprofessional.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

The post office has offered claim form for refund and shippingI have sent this information to my corporate team and the customerOnce check arrives I will be happy to forward to customerI been responsive to all emails via corporate has for this issueIf there is any new information needed for this, the customer can email me I will be glad to help