Ascentia Real Estate Holding Company, LLC

Good Morning Ms*** - We have discussed ***'s case with our team. We have determined that, though Mrand Mrs*** made access to their home difficult, we did not deliver the level of customer service in the timeliness of repairs in their home to which we are committed as an organization . Consequently, Ascentia will withdraw its claim to the early termination fee provided for in the ***'s lease contract with Ascentia