Sign in

ASDA Enterprises Inc

Sharing is caring! Have something to share about ASDA Enterprises Inc? Use RevDex to write a review
Reviews ASDA Enterprises Inc

ASDA Enterprises Inc Reviews (1)

widows: 1; word-spacing: 0px; -webkit-text-stroke-width: 0px; margin-bottom: 0.14in; background-color: rgb(255, 255, 255);">This email is in response to a complaint that was made, with an ID of [redacted]. This complaint was made by one of our costumers named [redacted]. This customer has just past the one year mark of our disposal services. This residence is in a rural area and doesn’t fall under normal municipality billing. She is billed directly on a quarterly basis at the beginning of the service period. So, the customer would be billed for the next three months of service.
The following is a summary of the customer’s payment history in the past year. Her first payment was made after she had received her second invoice from us, which would make it 6 months of continued service without payment. The payment we received was by credit card over the phone and was for only half the balance. The next payment we received wasn’t until after she received a third invoice, which this payment was only half of a quarterly charge. At this point, she is delinquent one and a half billing cycles. The next payment was made after the next invoice and was again for less than the quarterly billing amount, which would put her slightly over one and a half billing cycles delinquent. The next billing invoice was sent and due date was passed with no payment. This would make the customer approximately eight months and over $200 delinquent. At which time we charged the credit card that she had previously authorized us to use, the amount of one billing cycle was charged. Law states: If card holder authorizes a charge, that card can be charged at any time following if a balance is due. Although we did exercise this practice, we did not abuse it and charge the entire past due balance, we only charged one billing cycle amount. Now, the day this charge was made is the day we received a call from the customer, at which time we immediately refunded the full amount charged. Now, the customer is back to eight months delinquent.
With “Stop service” notices sent with all past due invoices, we had no choice but to temporarily stop services until the customers balance is brought up to date.
I have built this company with customer satisfaction being my top priority. My normal policy is to stop service after 90 days of delinquency, which the industry standard is 30 days. That particular customer was making an attempt to pay, so their service was never stopped until that attempt was stopped. My attempt to continue payment as authorized was only to avoid a “Stop service” from taking effect. I assure you there was no ill intent with the actions of my staff.

Check fields!

Write a review of ASDA Enterprises Inc

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

ASDA Enterprises Inc Rating

Overall satisfaction rating

Add contact information for ASDA Enterprises Inc

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated