ASellerTool Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the
business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I understand about the discount for yearly usage, I ask we be charged for the monthly rate and refunded the rest of my purchaseI was told by this company (phone) when we first started useing the scan tool that anytime we wanted to stop useing the service we could but we would be charged a monthly rate and loose the discount for the yearly rate
Regards,
*** ***

Dear Sir:If you have written record about your cancellation request, please forward that email to ***, so we can review.We refund your last payment and reply to your billing support email. I attach the email below:"We refund your last paymentWe can
not refund previous paymentsBut since you are a long term customer, we can issue you a credit for one year service that you or your family member can use.Record number: 1Transaction ID: ***Payer_email: l***Payer_name: *** ***Date: Monday, February 23, 2015Transaction Type: RefundGross Amt: *** *----------

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Hello,When we talked to the customer in May of 2015, we agreed to not deduct a rental fee for rental equipment held by her for a three month period, with the understanding that she would contact us on or near August 22nd of 2015 to return the equipment or resume her service. The customer did not...

contact us until March 2016 to return her equipment, 7 months after the date stated. The customer was the one who broke the terms of our agreement, first.We have refunded her the deposit for her equipment, minus deductions for missing components and 10 months of an unsubscribed equipment rental.[redacted]Asellertool Support

Hello,When we talked to the customer in May of 2015, we agreed to not deduct a rental fee for rental equipment held by her for a three month period, with the understanding that she would contact us on or near August 22nd of 2015 to return the equipment or resume her service. The customer did...

not contact us until March 2016 to return her equipment, 7 months after the date stated. The customer was the one who broke the terms of our agreement, first.We have refunded her the deposit for her equipment, minus deductions for missing components and 10 months of an unsubscribed equipment rental.
[redacted]
Asellertool Support

We do not refund any payment. The best thing we can do is to offer credit for
the time left.
You can not have the 15% off discount to pay up front for
a year, then want to change to a flexible monthly rate during the
year.
If we offered a refund when customer decide no longer needs, then
there is no point in having a one year payment plan as anyone could get the
lower discounted rates of long term and can always change to short term use.
In this case, the best we could do is offer a credit for the unused time remaining.

The service the customer is referring to is our FBAscan program which the
pricing structure can be found @ http://www.asellertool.com/pricing_fba.html.
This
Customer choose to pay $408 for one year access to our service. This saves...

them
15% off the regular one month access when they sign up.
By paying for 1 year
access, the customer made commitment that they planned to use our service for a
year in exchange for 15% off discount.
We can not refund partial of their
payment, as it is a payment for a one year access. Any service company like
dropbox.com or Amazon prime program will not offer any partial refund for one
year service.
We at Asellertool value each and every customer and are always
willing to work with them on any issues or concerns they have. In this case, we
offered a credit of the remaining time of their subscription (153 days) which
they could have applied to their account anytime if they every decided to return
to our service.

We have issued customer full deposit back to close this dispute.

Review: Purchased a program paid for 1 year service for two phones. $765.00 would like to end ties with this company. I have as of 04-18-2014 153 days left of service. I want refunded for the time left. Program has been deleted from phones and will NOT be used. as of today. 04-18-2014Desired Settlement: refund of prorated amount for unused services at time complaint is received 04-18-2014

Business

Response:

The service the customer is referring to is our FBAscan program which the

pricing structure can be found @ http://www.asellertool.com/pricing_fba.html.

This

Customer choose to pay $408 for one year access to our service. This saves them

15% off the regular one month access when they sign up.

By paying for 1 year

access, the customer made commitment that they planned to use our service for a

year in exchange for 15% off discount.

We can not refund partial of their

payment, as it is a payment for a one year access. Any service company like

dropbox.com or Amazon prime program will not offer any partial refund for one

year service.

We at Asellertool value each and every customer and are always

willing to work with them on any issues or concerns they have. In this case, we

offered a credit of the remaining time of their subscription (153 days) which

they could have applied to their account anytime if they every decided to return

to our service.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I understand about the discount for yearly usage, I ask we be charged for the monthly rate and refunded the rest of my purchase. I was told by this company (phone) when we first started useing the scan tool that anytime we wanted to stop useing the service we could but we would be charged a monthly rate and loose the discount for the yearly rate.

Regards,

Business

Response:

We do not refund any payment. The best thing we can do is to offer credit for

the time left.

You can not have the 15% off discount to pay up front for

a year, then want to change to a flexible monthly rate during the

year.

If we offered a refund when customer decide no longer needs, then

there is no point in having a one year payment plan as anyone could get the

lower discounted rates of long term and can always change to short term use.

In this case, the best we could do is offer a credit for the unused time remaining.

Review: For the last year I have been charged for services from Asellertool, which I did not use. I requested that my account be canceled and that I did not want to be charged for their services. The technical support person informed me to write an email requesting of the cancelation of subscription, which I have record of. This company is still charging me each month for a subscription that I have not used, and has avoided the cancelation request by offering me other services. I specifically requested an email from Asellertool, stating they would cancel the service and that they would no longer charge me for this subscription.Desired Settlement: I would like a full refund from this company for the entire year of 2014 and January 2015.

Business

Response:

Dear Sir:If you have written record about your cancellation request, please forward that email to [redacted], so we can review.We refund your last payment and reply to your billing support email. I attach the email below:"We refund your last payment. We can not refund previous payments. But since you are a long term customer, we can issue you a credit for one year service that you or your family member can use.Record number: 1Transaction ID: [redacted]Payer_email: l[redacted]Payer_name: [redacted]Date: Monday, February 23, 2015Transaction Type: RefundGross Amt: [redacted]----------

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I am an Amazon.com marketplace seller with a 100% customer satisfaction rating after hundreds of transactions. In short, I know how to properly ship packages. I recently leased scanning equipment from ASellerTool and after returning the equipment after the month lease was informed that they did not receive the scanner portion of the package and would be unwilling to issue me a full refund. I informed their representative, [redacted], that I knew for a fact that I sent the scanner back, and he thereafter told me that he would search around his office again to see if he had overlooked or misplaced the scanner. This was after he had received the equipment and emailed me, informing me that he needed an RMA as he did not know why I was returning the equipment (though I had spoken with him a few days prior regarding the return, and he had never informed me of the need of an RMA- and neither had the company ever stipulated the need for one- and they should have known the reason for the return anyway as it was a RENTAL!). In general, the company's return intake process is highly flawed, as they do not properly educate their customers on returning equipment, they clearly do not have a solid protocol of processing incoming equipment (otherwise, why the retiscence and confusion on [redacted]'s part?), and cannot seem to keep track of which equipment is rental equipment and which is not.

The company offered me rental credit for the value of the scanner, but I do not wish to do business with this company in the future. Again, I have an impeccable Amazon sales rating that indicates I know how to do business (and ship packages!). This company already has a couple black marks from consumers on the Revdex.com website, and I think it highly disingenuous and unethical to refuse a refund to a reputable customer when the comapny has been so glaringly myopic in its procedures and intake of return equipment. I have issued a claim with my credit card company as well to dispute this charge, and I will certainly be sharing this experience with other customers via Amazon's seller forums so that other sellers are not similarly abused by a company that does not have firm and reliable customer education and return processes.Desired Settlement: Full refund of deposit (i.e. $285) and a commitment from the company to better educate customers on return expectations, in addition to an action plan on the part of the company to reliably process equipment in the future so as to avoid all ambiguity and confusion on whether incoming equipment was properly processed.

Business

Response:

We have issued customer full deposit back to close this dispute.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,