Hello,When we talked to the customer in May of 2015, we agreed to not deduct a rental fee for rental equipment held by her for a three month period, with the understanding that she would contact us on or near August 22nd of to return the equipment or resume her serviceThe customer did not contact us until March to return her equipment, months after the date statedThe customer was the one who broke the terms of our agreement, first.We have refunded her the deposit for her equipment, minus deductions for missing components and months of an unsubscribed equipment rental[redacted] ***Asellertool Support
Hello,When we talked to the customer in May of 2015, we agreed to not deduct a rental fee for rental equipment held by her for a three month period, with the understanding that she would contact us on or near August 22nd of to return the equipment or resume her serviceThe customer did not contact us until March to return her equipment, months after the date statedThe customer was the one who broke the terms of our agreement, first.We have refunded her the deposit for her equipment, minus deductions for missing components and months of an unsubscribed equipment rental [redacted] Asellertool Support
We do not refund any paymentThe best thing we can do is to offer credit for the time left You can not have the 15% off discount to pay up front for a year, then want to change to a flexible monthly rate during the year If we offered a refund when customer decide no longer needs, then there is no point in having a one year payment plan as anyone could get the lower discounted rates of long term and can always change to short term use In this case, the best we could do is offer a credit for the unused time remaining
The service the customer is referring to is our FBAscan program which the pricing structure can be found @ http://www.asellertool.com/pricing_fba.html This Customer choose to pay $for one year access to our serviceThis saves them 15% off the regular one month access when they sign up By paying for year access, the customer made commitment that they planned to use our service for a year in exchange for 15% off discount We can not refund partial of their payment, as it is a payment for a one year accessAny service company like dropbox.com or Amazon prime program will not offer any partial refund for one year service We at Asellertool value each and every customer and are always willing to work with them on any issues or concerns they haveIn this case, we offered a credit of the remaining time of their subscription (days) which they could have applied to their account anytime if they every decided to return to our service
We have issued customer full deposit back to close this dispute
Hello,When we talked to the customer in May of 2015, we agreed to not deduct a rental fee for rental equipment held by her for a three month period, with the understanding that she would contact us on or near August 22nd of to return the equipment or resume her serviceThe customer did not contact us until March to return her equipment, months after the date statedThe customer was the one who broke the terms of our agreement, first.We have refunded her the deposit for her equipment, minus deductions for missing components and months of an unsubscribed equipment rental[redacted] ***Asellertool Support
Hello,When we talked to the customer in May of 2015, we agreed to not deduct a rental fee for rental equipment held by her for a three month period, with the understanding that she would contact us on or near August 22nd of to return the equipment or resume her serviceThe customer did not contact us until March to return her equipment, months after the date statedThe customer was the one who broke the terms of our agreement, first.We have refunded her the deposit for her equipment, minus deductions for missing components and months of an unsubscribed equipment rental [redacted] Asellertool Support
We do not refund any paymentThe best thing we can do is to offer credit for the time left You can not have the 15% off discount to pay up front for a year, then want to change to a flexible monthly rate during the year If we offered a refund when customer decide no longer needs, then there is no point in having a one year payment plan as anyone could get the lower discounted rates of long term and can always change to short term use In this case, the best we could do is offer a credit for the unused time remaining
The service the customer is referring to is our FBAscan program which the pricing structure can be found @ http://www.asellertool.com/pricing_fba.html This Customer choose to pay $for one year access to our serviceThis saves them 15% off the regular one month access when they sign up By paying for year access, the customer made commitment that they planned to use our service for a year in exchange for 15% off discount We can not refund partial of their payment, as it is a payment for a one year accessAny service company like dropbox.com or Amazon prime program will not offer any partial refund for one year service We at Asellertool value each and every customer and are always willing to work with them on any issues or concerns they haveIn this case, we offered a credit of the remaining time of their subscription (days) which they could have applied to their account anytime if they every decided to return to our service