Ashburn Creamery

Review: I had a discussion over the phone with the Manager of Ashburn Creamery/Maggie Moos on February 25, 2013 in regards to an ice cream birthday cake with an image put on top. Called back the same night, left message to cancel, also tried to send email but bounced back. Received call from Manager on Thursday, February 28, 2013 at 7 pm asking for the image for the cake. I told him that I left a message 3 days ago canceling, he said to never got the message. He also stated that someone from his production department had been trying to get a hold of me in regards to the image. I told him no one from that department ever called me. He also said that the cake was already made and he had charged my credit card $68.15 on February 25th, which was the same night when we had only talked about having a cake made. It was never a done deal until he received the image from me. He was suppose to wait on the image so that he could send me an invoice with the charges. He made the cake without the image and took my money without my authorization. I have left phone messages as well as sent emails to the corporate office and have received no response. I have also been in contact with my credit card company.Desired Settlement: I would like a refund of $68.15 back to my credit card or a check. The Manager took my money without my authorization and I received nothing.

Business

Response:

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