Ashburn Homes

Grreat move ! Mr.Januslewicz and Mr. Gallo are the inspiration of us Loving here more . They welcome us in Respect and Professional . These two Gentlemen Reassure us that we are in Great hands any issues we had , They took the problem as if it was they problem as if it was their home . My children sees the Great Hospitality and feel safe. I would referred these two Gentle men Great team players . Great communication skill ..

Purchased a new home from Ashburn Homes. While I love the home since moving in September 2020, there have been a number of problems that has developed.
Yard not graded properly. Water in puddles never go away do my dog and family cannot enjoy the yard
Waste pump malfunctioned twice leaving water in basement
Sump pump runs constantly
Master bedroom closet has fallen totally down 3 times
Attic closure in garage fell and hit my car, no known reason for I falling. Thank god no damage to my windshield just debris left on car and drywall sheet that fell is damaged

Purchased a new house through Ashburn Homes. Since moving in it appears to be one problem after the other Master bedroom closet shelves have fern 3 times
Waste pump malfunctioned 2 times leaving water in the basement
Closure for attic in the garage fell onto my
car
Yard not graded correctly water just accumulates in puddles so can’t enjoy the yard
Sump pump runs every 5 minutes
I love the design of my new house just want these problems resolved so I may enjoy it

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowInformation provided in their response was inaccurate at bestproblem has since been corrected, months later, and I have not been offered so much as an apology, let alone any type of compensationI have had additional problems in the meantime, that still are not correctedI give up.
Regards,

Review: I bought a brand new house from Ashburn Homes in December of 2014. I notified them immediately that there was an issue with the temperature upstairs. It is 10 degrees colder in winter, and 10 degrees hotter in the summer. It is now August and the problem not resolved. I get promises every so often, I leave messages every so often, but they do not seem to care. I am told they are handling it but 9 months later is ridiculous.Desired Settlement: I will need either the insulation problem fixed if that is the problem, or a new hvac unit upstairs if that is the problem. The upstairs and downstairs temperatures should not be 10 degrees difference.

Business

Response:

Mr. [redacted] did buy a house from Ashburn Homes Incorporated on December, 2014. The first time we heard that Mr. [redacted] hadan issue with the HVAC system was on 1/14/15, that same daY-1 sent a service request to Chesapeake Climate Control and they resolved the issue on 1116/15. The second time, Mr. [redacted] called Chesapeake Climate Control in March, 2015 and Chesapeake Climate Control went out to the house on 3/27115 and installed new ducting in basement and install new trunk to attic area to supply more flow to 2nd floor bedrooms. We also sent Chesapeke Climate Control on 4/6/15 to raise the ducts in the basement because Mr. [redacted] had complaint about ducts being too low. Finally we found out in August, 2015 that there was a small area inthe attic that didnot have enough insulation, so we sent Delmarva Insulation Company on 8/25/15 to add insulation to the attic. Last time I spoke to Mr. [redacted] after the insulation was installed, Mr. [redacted] said that the issue had been resolved.If you have any questions, please feel free to contact me at [redacted]