Ashby Beads

Initial Business Response /* (1000, 23, 2016/10/07) */
I just received notification of this a few days ago and the statements made by the complainant are factually inaccurate, I have been working to compile the evidence needed to dispute the claim
*** ***
Ozark Ordnance LLC
Initial
Consumer Rebuttal /* (3000, 25, 2016/10/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I did just receive the items, approximately days after the order I have not opened the box and do not want the order I submitted the original order and three follow up attempts to contact the company plus I attempted phone contact I want a refund and return shipping authorization I don't need the items now, over days after I ordered them I had to buy from another supplier They were promised to ship in 21-daysThe owner, *** ***, nor any of his employees attempted to contact me or answer back even once after three attempts to contact via email and phone calls I originally opened this complaint on 09/07/and he claims he "just" received notification of thisHe ignored the first notice, the second notice and waited until the case was closed due to lack of a response after a third and final notice was sent and ignoredAgain, I do not want or need these items anymore and want a refund as I originally requested

Final Consumer Response /* (2000, 14, 2017/05/23) */
From: *** ***
Sent: Monday, May 22, XXXX X:XX AM
To: Revdex.com
Subject: Re: Revdex.com Complaint Case# *** (Ref#XX-XXXXX-XXXXXX-X-XXX)
They sent me a check for the amount I spent but that is it

Initial Business Response /* (1000, 8, 2017/03/20) */
We are currently going under new ownershipWe are canceling all orders and issuing refunds in order from oldest to most recentAt the time we process your refund you will receive an email from us stating the refund is in processThe refund
will go back on the original card you payed withIf we have any issues processing the refund to the original card, we will contact you to see about an alternate payment methodWe apologize for the inconvenience
Initial Consumer Rebuttal /* (2000, 10, 2017/03/20) */
(The consumer indicated he/she ACCEPTED the response from the business.)
A full refund is definitely exceptableExcept as stated above I had used two gift cards along with mu check card so that would be something I would have to deal with them about

Initial Business Response /* (1000, 5, 2017/03/20) */
We are currently going under new ownershipWe are canceling all orders and issuing refunds in order from oldest to most recentAt the time we process your refund you will receive an email from us stating the refund is in processThe refund
will go back on the original card you payed withIf we have any issues processing the refund to the original card, we will contact you to see about an alternate payment methodWe apologize for the inconvenience
Initial Consumer Rebuttal /* (3000, 12, 2017/04/07) */
This resolution provided no timeframe for compensation and I have not been contacted by the seller I am not sure how it can take months to issue a refund against a credit card for a purchase they have already confirmed will never be shipped The company says there has been a change of ownership and orders are all being refunded, yet they have not made any effort to communicate that to customers If I had not filed this Revdex.com complaint I would have no idea that was going on, and given a mass email could be circulated to all customers with past due orders in a matter of minutes I am not convinced there is any intention to refund the money I would like a date by which I can expect my refund - does this really need to escalate into a legal fraud complaint at this point when it could be closed out by simply doing the right thing?
Final Consumer Response /* (3000, 17, 2017/05/08) */
Still no resolution, we have now passed * months since payment was rendered Just refund my money, this is criminal

Final Consumer Response /* (2000, 14, 2017/06/21) */
They did send me my refund checkJust an update
Thanks,
Stephen Tolliver
Sent from my iPhone

Initial Business Response /* (1000, 8, 2017/03/20) */
We are currently going under new ownershipWe are canceling all orders and issuing refunds in order from oldest to most recentAt the time we process your refund you will receive an email from us stating the refund is in processThe refund
will go back on the original card you payed withIf we have any issues processing the refund to the original card, we will contact you to see about an alternate payment methodWe apologize for the inconvenience

Complaint[redacted]I am rejecting this response because:
 
In short, I'm rejecting this response because the Claremont has further engaged in fraud. They state that it is not their practice to erroneously charge people for snacks. We have now found four people who have been scammed, with one going back to 2008. It is our belief that after records are subpoenaed, there will be hundreds of victims at this location alone. Again, I got scammed and requested a refund. They ignored this request for at least 7 days so even when they are caught, they ignore it. It's sad the manager is just repeating what the legal team tells him to say, does he not realize he'll be dragged into court with all the records? 
Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:
The manager continues this facade that it was a simple mistake when there is overwhelming evidence, including but not limited to 1.) two employees stating the Claremont charges people for snacks by mistake 2.) our detective sleuth work finding four individuals who had the same experience. A simple court order will prove this and the manager will have to reverse his lies. Until they continue to lie, we will not be so stupid as to call these scam artists. 
Sincerely,[redacted]

Dear [redacted] Thank you for your reviews and concern. We apologize that you were mistakenly charged for refreshment center purchases and have confirmed with our accounting team that these charges have been refunded. I also apologize that you were given incorrect information regarding our accounting...

policies. It is not our standard practice to charge guests erroneously for refreshment center items or engage in the fraudulent behavior you suggest. I would appreciate the opportunity to speak with you directly and share more about our refreshment center and accounting policies. Please contact me at your convenience. Thank you again for your response. Sincerely, [redacted]

Initial Business Response /* (1000, 15, 2016/02/02) */
Membership at the Club at the Claremont provides a broad array of activities and amenities such as swimming, tennis, fitness classes, cardio, locker room availability, steam and sauna use and more. We pride ourselves on the long history of...

providing high membership satisfaction and status as the premier club in the East Bay. We reviewed the matter carefully when Ms. [redacted] came forward to resign membership with health discomfort perceived to be associated with the Women's locker room sauna/steam use. This area is patronized by more than 1,000 members and guests each month. We honored her request to resign and as a courtesy relieved her obligation to pay dues for the balance of the year normally owed by resigning members in the amount of $2,982. She stated that she would be contacting the Alameda County Health Department to verify her claims. They did, indeed arrive, performed a thorough inspection of the Women's and Men's locker rooms and determined no health risks present. Of course the Club is regularly inspected by the Health department as part of county requirements. Sanitation and hygiene of all areas of the Club are emphasized at all times, both in daily cleaning protocols and with overnight commercial cleaning companies. The Club has had no similar complaints, before or since Ms. [redacted], with thousands of users over many years. While we regret Ms. [redacted] was not satisfied with her experience at the Club we are sure that we maintain a healthy environment for our members and guests and our $2,982 relief to her was a significant and final financial courtesy.