Ashcroft and Oak

When *** purchased the watch from *** and I she stated she may want the brown strap at a later time not stainless strap It was in the notes on the receipt she signed for at time of purchaseI will send over to youSo when she called we had ordered the brown strap not stainlessWe
redid the order for her once she told us and they received the band. As for when *** came into the store to get his band fixed, I took care of him immediatelyAt no time did I not fill out the paperwork to help him*** was joking with him to have a replacement watch because he didn't want to send the whole watch, only the bandPer policy the whole piece has to be sent in, no exceptionsSo she was joking with him to make him feel better about sending the entire watch in and we ALL laughed at the time When this complaint came through June 9th this guest had already been refunded the warranty amount toward the new band on June 8thAs a company, we were paying the difference on the rest of the price of the band to accommodate what he wantedUnfortunately, the process for a warranty claim isn't an overnight process so we do not give due dates and it is completely out of our control We have a process we have to followAt no time did we accuse him of fraudWe explained the process to himYes, our warranty does replace the bands if they are damaged but there is a process to follow, as stated before*** and his wife did not want to follow procedures so we offered him to return the warranty and purchase the band like they wanted and we would pay the differenceHe opted to do soAt no time, during this time did he ask for a return. As of June 11th, we have refunded them they're money in FULLThank you so much for your time!