Ashcroft Imports

Sent: Monday, March 13, 10:AM Subject: Complaint number # [redacted] Dear Madam/Sir, We have received your letter Dated Mar about the customer complaint number # [redacted] We have sent the customer a bigger size table by mistake (72” instead of 64”)To resolve the problem we offered the customer a $discount for a more expensive tableShe didn’t want itThen we offered the smaller one to be picked up by the freight company the next day and send her the size she wantedShe told us she would hold on to the big one until the smaller one is picked upCustomer was very angry because we told her we had to have the wrong delivery picked up firstThat’s the reason she put in the complaint, not just to you but everywhere We had the wrongly delivered table picked up from her house by [redacted] the next day and sent her a new table the size wanted Carrier: [redacted] Web site: [redacted] First delivery track no: [redacted] (For the first table with the wrong size) Second delivery track no: [redacted] (For the second table with the right size) p.sIn case of a wrong delivery, it’s our common practice to have the first one picked up by the freight company first, because if we leave the first one with the customer, we have no guarantee that the customer will release the first oneSo we make sure that the first delivery get picked up firstThis is the first time a customer found this unreasonable and put in a complaint Turker ***, President, Ashcroft Imports LLC mobile: [redacted]

Sent: Monday, March 13, 2017 10:11 AM Subject: Complaint number #[redacted] Dear Madam/Sir, We have received your letter Dated Mar 6 about the customer complaint number #[redacted].  We have sent the customer a bigger size table by mistake (72” instead of 64”). To resolve the problem we...

offered the customer a $150 discount for a more expensive table. She didn’t want it. Then we offered the smaller one to be picked up by the freight company the next day and send her the size she wanted. She told us she would hold on to the big one until the smaller one is picked up. Customer was very angry because we told her we had to have the wrong delivery picked up first. That’s the reason she put in the complaint, not just to you but everywhere.  We had the wrongly delivered table picked up from her house by [redacted] the next day and sent her a new table the size wanted.  Carrier: [redacted] Web site: [redacted] First delivery track no: [redacted] (For the first table with the wrong size) Second delivery track no: [redacted](For the second table with the right size) p.s. In case of a wrong delivery, it’s our common practice to have the first one picked up by the freight company first, because if we leave the first one with the customer, we have no guarantee that the customer will release the first one. So we make sure that the first delivery get picked up first. This is the first time a customer found this unreasonable and put in a complaint.  Turker [redacted], President, Ashcroft Imports LLC mobile: [redacted]