In regards to complaint # [redacted] for guest [redacted] / [redacted] the guest brought in her ring to have her shank fixedThe guest had the ring cut off somewhere else because she could not remove the ring the shank was extremely misshapenShe paid $plus tax for the repairBefore working on it our jeweler alerted us that one of her baguettes was cracked and needed to be replaced before any work could be done on ringWe then notified the guest when she informed us that she maintains her inspections and it should be covered under our warrantyUpon checking in our system we found inspections one was dated 1-5-and the most current was 11-22-we informed her she was not within her inspection period and we would get an estimate to replaceWhen we received the estimate from home office we contacted her, gave her the estimate and she opted for a no goShe came in to pick up her ring and we refunded her the $plus tax At no time did the guest present us with any paperwork showing her piece has been inspected at all let alone in the last monthsAs for the claim that we would replace it if found at her last inspection, we would as long as it was inspected every six months, like their warranty statesIn regards to her ring costing in excess of $12,000, the actual purchase price of the ring was $ When receiving the correspondence from the Revdex.com I contacted my district manager [redacted] who contacted the guestThey settled on having another jewelers do the ring repair and we will replace the diamond at no charge, even though the guest has no record of her inspections
In regards to complaint # [redacted] for guest [redacted] / [redacted] the guest brought in her ring to have her shank fixedThe guest had the ring cut off somewhere else because she could not remove the ring the shank was extremely misshapenShe paid $plus tax for the repairBefore working on it our jeweler alerted us that one of her baguettes was cracked and needed to be replaced before any work could be done on ringWe then notified the guest when she informed us that she maintains her inspections and it should be covered under our warrantyUpon checking in our system we found inspections one was dated 1-5-and the most current was 11-22-we informed her she was not within her inspection period and we would get an estimate to replaceWhen we received the estimate from home office we contacted her, gave her the estimate and she opted for a no goShe came in to pick up her ring and we refunded her the $plus tax At no time did the guest present us with any paperwork showing her piece has been inspected at all let alone in the last monthsAs for the claim that we would replace it if found at her last inspection, we would as long as it was inspected every six months, like their warranty statesIn regards to her ring costing in excess of $12,000, the actual purchase price of the ring was $ When receiving the correspondence from the Revdex.com I contacted my district manager [redacted] who contacted the guestThey settled on having another jewelers do the ring repair and we will replace the diamond at no charge, even though the guest has no record of her inspections