Asheboro Chrysler Dodge Jeep Ram & Mazda

There are very few points in Mr***'s complaint that we agree with We cannot respond to a number of his comments due to privacy concerns relative to his consumer credit issues The salient points are: Mr [redacted] has been confrontational on each visit and telephone call He purchased the vehicle and asked to have two tires replaced We replaced all four We cannot verify that he ever asked about the vehicle being a rental vehicle After he purchased the vehicle we attempted to have the contract funded, and were told that he had placed a lock on his credit history, making it impossible for the finance company to check his credit When we called him he refused our calls We had no choice but to ask that the vehicle be returned Mr***, on a number of occasions, talked in a threatening tone about his legal credentials When he would not return the vehicle we advised that as a lawyer he would understand why we would consider complaining to the North Carolina Bar Council that he took deliberate steps to hinder the process of a contract he signed He then said he would return the vehicle but that it was in Chicago and would not be back until the following week The vehicle was returned after the unauthorized trip with many more miles than it had when he duped us into allowing him to take it home He later visited the dealership and demanded a check for his down payment MrB [redacted] explained that he cannot sign a check for that amount, and requested Mr [redacted] leave the premises because of his confrontational and belligerent behavior Mr [redacted] threatened to call policeand MrB [redacted] said that would be fine Upon returning from out of town I had a message to call Mr [redacted] and I did so I could not reach him personally and left him a message that a bill would be forthcoming for the expense he caused in signing a contract, taking delivery of a vehicle he had no intention of keeping, and then taking steps to hinder the processing of that contract We are conferring with our corporate attorney as to whether we will file a complaint with the Bar Council and the Bar Association

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and I accept itI will need to know who to contact to arrange the additional oil changes

I am rejecting this response because: The dealership engaged in fraud by not disclosing the entire [redacted] report Assuming that their contention is correct that the entire four page [redacted] report was disclosed to me, why is it that my signature or initials do not appear on any of the four pages that contain the negative information? The simply answer is that the dealership's sales team did not provide me with that information given that neither I nor any other potential buyer, would have been willing to pay the asking price of the vehicle for a rental car that could have been purchased for about $8,less than the purchase price.I have been practicing law for over twenty years and have had the opportunity do so in multiple jurisdictions (Toronto, Canada; Frankfurt, Germany; London, England; Dubai; Kuwait; Washington, DC; Chicago; New York; and North Carolina) However, in all my years of legal practice and exposure to both civil law and common law transactions, I have never come across an agreement that was only executed on the first page as opposed to the last page Even standard form contracts require certain provisions to at least be initialed (e.g., rental car agreement in which insurance coverage is waived) If the dealership had provided the entire [redacted] report, common sense would have dictated that the most damaging portions and pages of the [redacted] report should have been signed or initialed However, it is not possible to sign or initial such portions or pages of the [redacted] report if they are not provided, as was the case in my situation.The dealership and its sales manager, deliberately withheld those portions and pages of the [redacted] report which had the negative information about the vehicle That is, the last three pages of the [redacted] report that detailed the full history of the vehicle including its rental fleet background The dealership withheld this information because they knew disclosing the full vehicle history would significantly diminish the value and price for the vehicle My signature only appears on the first page of the [redacted] report because that was the only page provided for me to review and sign It is also the one page that states the vehicle had ONE OWNER and that there were NO REPORTED ACCIDENTS In the event that the dealership continues to refuse to return my $1,deposit, I will have no option but to pursue further legal action (something that the dealership has threatened from the moment I advised them that I was returning the vehicle) I will also be speaking with Attorney General Josh Stein Given his background in consumer protection, I believe that MrStein and his office will be extremely interested in opening an investigation into the the deceptive business practices of auto dealerships such as Asheboro Chrysler I believe that a detailed investigation of all the [redacted] reports for Asheboro Chrysler, as well as all its affiliated dealerships, will likely indicate a pattern of fraudulent activity by the ownership and management team at Asheboro Chrysler.If my $1,deposit is not returned to my by November 10, I will be pursuing all legal and equitable remedies against Asheboro Chrysler I have been extremely patient with respect to the fraud perpetrated by Asheboro Chrysler, however, my patience has run its course I have also grown weary of their continual threats that included having me arrested for auto theft, suing me for damages, and reporting me to the North Carolina Bar As previously mentioned, I would welcome the opportunity to stand in front of a Judge in Randolph County to discuss the fraudulent and deceptive business practices of Asheboro Chrysler Once a Judge has an opportunity to review this matter, I believe that Asheboro Chrysler will be obligated to refund and pay significantly more than $1,to me, not to mention the countless other victims that were deceived by Asheboro Chrysler and its affiliated dealerships

Initial Business Response /* (1000, 5, 2016/05/03) */
The customer has complained about a vibration coming from the rear of the truckThe rear differential and the drive shaft have been checked and are not faulty or out of adjustmentThe customer had set an appointment for Friday, April but
did not come in or cancel the appointmentThe customer did come in on Saturday unannounced and the Service Manager put other jobs aside to accommodate this customerWheels and tires were taken from a new truck and put on this one and it was driven by the Manager and our Master TechnicianThe amount of vibration was the same as with the original tires and wheelsWhen the customer was told this she became extremely agitated and loudShe was offered a rental vehicle (although we were not obligated to furnish one as no problem was found)The customer did not like the rental car and went to the General Sales Manager and was extremely loud and abusive, threatening physical harmShe demanded that he take a new truck off the lot and let her use it(It was so bad that another customer who had come from Wilmington to buy a car got up and left the dealership.) The customer told her husband to wait outside because he is already on paroleThe customer also threatened to drive her truck through the showroom glass
This customer left after our Manager threatened tro call PoliceThe customer said "you don't know who you're dealing with" and left
This customer is not welcome back on our propertyWe have notified Chrysler Corporation that we will not have further dealings with this woman
Initial Consumer Rebuttal /* (3000, 7, 2016/05/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
There was no threats made on my part or my boyfriends partMy boyfriend is not on parole so not sure where that information came fromNever said I would drive my truck through the showroom glass at any pointAnd yes it got very loud after the General manager refused times to step into a private office and speak to me about the issuesThe general manager was also very loud it was not a one sided conversation and also got in my face when I asked for his business cardThe customer that left because of the disagreement did not want to buy a vehicle for them because he saw how they treated their customers and how they refused to fix a truck that is under warrantyI have also contact the Chrysler corporation and have an open and active case as well as an attorney for legal purpose pertaining go the lemon law and the dealershipThe service technician that drove my truck times that day staTed their was a problem and now the company is trying to cover it up to cover themselves which is why this complaint was madeThere was no missed appointment because there was never a scheduled appointmentWe came to the dealership on Saturday per the request of the service manager who told us to bring the truck back because it was not fixed properly on Thursday when it was in their shopI have since tried to contact the dealership to resolve the issues as well as the case worker from Chrysler and their will not return either one of our phone calls
Final Business Response /* (4000, 10, 2016/05/11) */
We have met with all personnel who were involved to confirm our findings, and with all due respect we cannot agree with Ms***'s statements concerning this matterOnce again we must decline to have further contact with this customer and must refer them to another Dodge dealership

The explanation given to the customer was correct - we do base the Advantage on 6,mile oil change intervals. However, in reviewing our Advantage brochure we see that it isn't clear in explaining the oil change intervals. We are having new brochures printed that will be clearer.
In the meantime we are holding sales meetings to make sure our salespeople are explaining it correctly.We would like to offer Mr*** four additional oil changes which should take him to the two year point. To make sure there is no further confusion Mr*** should call me personally to arrange his next appointment.We apologize for the inconvenience

Initial Business Response /* (1000, 5, 2015/12/21) */
Mr***'s car was first towed to our dealership for electrical repairsWhen our service manager learned that an independent repair shop had replaced the engine and the wiring was not correct, he declined to begin work because he did not to
assume responsibility for the electrical problems caused by another facilityThere were motor mount problems, the battery was dead, many wires were not connectedMr*** had the car picked up
Mr*** later called the dealership and spoke with a service advisor who was not aware that we could not take over the repairs begun elsewhereShe set an appointment and advised that it would be several days before anyone could update the system on the vehicleThere were delays preventing the update, and then it was realized this was the vehicle that had been turned down before
We apologize to Mr*** for the lack of proper communication between our personnelThere was never any intention of misleading himHad he made it clear that someone else had attempted to work on the vehicle we could have advised him that we could not take over a partially completed repairWe have no record of any calls to dealership management about the incident
While we cannot justify assuming the cost of the towing, we will offer Mr*** a $credit that he can use in our service department for maintenance on the vehicle prior to June,
Initial Consumer Rebuttal /* (3000, 7, 2015/12/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The first time the car was dropped off, I was told of the battery, air box and motor mount issueNever were there any issue of wiring mentioned, motor was swapped and all wires were plugged in and all the car needed was a flash to match the new engine to the cars computer.I was told to fix the air box,motor mount and battery then bring it back, so that is what I did
As far as Service Advisor T***y not aware of the car being in previously, why did she have all the info of when the car was in before and also she told me that they had just done a similar flash for a shop here in town?
If I had been told when I had the car taken back the second time, that they could not work on it, I would have been fine with that and took it elsewhereBUT when I called and kept being told it would be ready on certain days and it was not even being worked on is out right lyingThere is no way it took almost a month for them to realize the car had been in previouslyT***y told me on several occasions when I called to hold and she would talk to Service Manager R***e and find out when it would be ready,she would give me a day and time, but it wasn't even being worked onI was lied to every time I called, if they would have been honest to start with I would have moved my car elsewhere
I am out money because of this company's lying, due to having to have car towed on a Friday evening after hours,R***e said I had to move it today(Friday) when I went to find out what was going on, and then having it towed to another shop to have the work done
It's funny that I'm being offered a $credit for service on a car they refuse to work on!!!
I decline that offer
Final Business Response /* (4000, 9, 2015/12/28) */
We are sorry for any inconvenience Mr*** experienced due to miscommunication between him, our Service Manager, and our Service AdvisorNo one intentionally mislead him at any timeWe again offer a credit for him to use in our Service Department for maintenance
Final Consumer Response /* (4200, 11, 2016/01/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Dealership says they did not intentionally mislead me at any time, yet I was mislead and lied to several times about the status of my vehicleDealership also says they are sorry, but have not proved itThe dealership should take responsibility for the actions of their employees regardless of being intentional or notIf I cause a traffic accident that results in monetary damages to someone else's property I am RESPONSIBLE for the costs involved in fixing the other party's damages, I can't just say it wasn't intentional and do nothing, or give them a meaningless credit for something they cannot useAs a business owner I take full responsibility in any action done by my employees, and this dealership should do the same, it's called doing whats rightThis dealership caused me to spend money that was not necessary for towing and almost a month of my time and they will not take responsibility for their actions(intentional or not)The service credit is useless to me because they have refused to do anything on my car!!!!
Business' like this is what gives dealerships bad names
Take responsibility for what happens at your place of business
Does Reputation even matter to your business?

We apologize for what turns out to be a communication error on our part Also, we appreciate the customer's business and will take care of this There was a schedule change and Jeff was off and didn't get his messages Today one of our managers was in contact with the customer and
we will try to have the Nissan Titan brought in today to begin making the change and to make sure we don't have to order any parts We will keep the customer apprised of the progress

Initial Business Response /* (1000, 7, 2015/08/26) */
We apologize for the delay in answering this complaintWe had originally addressed Mr***' complaint using this format on the day we first received it, but evidently we did not submit it correctly
Mr*** purchased a work van
manufactured by Nissan which included (as a sales incentive) a shelving package at no cost, which could be installed by a local vendorMr*** elected to add some of his own money to upgrade the shelving packageWe sent the van to Nissan's designated vendor in Winston-Salem
Later Mr*** notified us that he would like to get additional shelving at his expenseWe supplied details of what we could order and Mr*** made a selection, with a price that included installationThe shelving is not a type that we would normally stock and a special order was made (we did not charge Mr*** a deposit)
The shelving arrived and Mr*** looked at it, with it partially assembled by us so that he could see how it would fit in the vanMr*** then asked how much money he could save by installing it himselfWe gave him a discounted price and he took the shelving
Later Mr*** called and said he had changed his mind and wanted to return the shelvingWe explained that since it was a special order and since he had the opportunity to inspect it and had purchased it we could not send it back to the manufacturer and we have no use for it in stock
It appears that Mr*** may be having installation problems and if so we will be happy to install the shelving for him at no charge
Initial Consumer Rebuttal /* (3000, 9, 2015/08/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Simply thisI do want extra shelvingI did ask them to helpBoth are true and I do want to install myself to save on cost compared to their rateMy problem is, I asked for shelving with the lock in bins!! That was the bottom lineThe comment of installation is insultingThe bins do not lock in or are even close to being made for these shelvesI only want what I ask for and no moreThat's just good business
Final Consumer Response /* (3000, 23, 2015/09/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The responses from this company are well, just pitifulNot sure how many ways asheboro dodge can keep tryin to weasel out of making a deal rightI will be glad to get a video of the existing bins so you can see they lock in or can bring the van to asheboro dodge and show you in person
More on the response, I did look at the brochure, I did see the shelving and take themAgain the bins do not lock in as I had talked with your salesman and have sent the emailsI did not try to put everything together when I picked it up, who would? Most people would trust a business to stand behind what salesman they have working or at least tryYou guys are ducking every way possible to get out of doing the right thingI don't want some rigged up messAs far as speaking to an installer about these bums, no, that's not the truthI spoke with Greg and the guy that took my payment
Asheboro dodge has now a reputation to make a sale and move onStanding behind your people and your product is not priority I see
Two routes exist in the resolve of thisEither get bins that lock in without rigging up with shoddy work or return my money!
Final Business Response /* (4000, 25, 2015/09/24) */
We cannot refund Mr***' cost for the shelving because it was viewed by him prior to the order, he inspected the actual shelving when it arrived, and said that he would install it himselfIt is also not returnable by us to the manufacturerWe have not seen the shelving or the attempted installation by Mr*** since he picked up the shelving
On May we sent to Mr*** a link to the company that manufactures the shelving paid for by Nissan
On June we sent him an email showing the optional shelving and the information from the manufacturer's websiteThere was no statement of locking binsAn email gave him all the specifications
On June we emailed him a link to the Nissan NV accessory catalog
On August Mr*** picked up the shelves
On August Mr*** sent us an email stating he was unhappy with the shelving, but did not mention bins
We have offered to assist him with the installation or show him a way to possibly make his bins lock into his shelvingHowever, we are unable to make a refundWe made sure that prior to purchase Mr*** had all available information about the special order shelving, and with this knowledge plus his visual inspection of the shelving prior to purchase he decided to go ahead with the purchaseUpon his decision we reduced the price to reflect the fact that he was performing the installation

I am rejecting this response because:
The dealers response to my initial complaint has a significant number of inaccurate statements and I will address them below on an individual basis: (1) The most important point is that the dealership only provided me with the first page of the *** report. As you can see from the attached document, my signature does not appear on the last of the four pages of the *** report. I was never provided with an original signed copy of the attached report, however, it even appears as if the documents was copied and pasted (see bottom footer of page 1) to make it appear as if it was merely a one page report. No one signs the first page of a multipage document for very good reason. This safeguards against someone attempting to add additional pages or provisions in the document after the signature page. Clearly the dealership only provided me with the first page of the Autoceck report which highlighted in very large and bold print, the car was a one owner vehicle and there were no reported accidents These were very important pieces of information upon which I based my decision to purchase the car. Had I been provided with the full and complete copy of the entire report, which clearly was not the case otherwise my signature would have appeared on the last page of the report, I never would have purchased the vehicle (2) My "unusual" signature was something referenced by MrB*** on the first day that I signed all the paperwork for what turned out to be the wrong lender Given my supposed "unusual" signature, he requested that I print my name rather than sign those documents that were going to be sent to the North Carolina DMVAs it turned out, not only was MrB***, the Sales Manager, incapable of having me properly execute the documents, he also had me sign all the wrong loan documents which had to be re-executed the next day(3) Any "confrontational" tone or discussions have been related to a dealership attempting to sell a high mileage rental car with the original tires at a premium price and in response to threatening to charge me with stealing an automobile At the outset of the purchase, I was very pleasant and looking forward to purchasing the vehicle. In fact, I did not even attempt to negotiate a lower price based on a recommendation that the dealership would take good care of me during the purchase process As we now know, that was a poor recommendation and nothing could be further from the truth (4) I did not ask for two (2) tires to be replaced, I requested that all four (4) tires be replaced immediately after I returned to my office. Given that that the tires had already nearly exceeded the manufacturers recommended mileage and warranty, I assumed that the dealer had already replaced the tires. For example, when we purchased my wife’s BMW last year, it had about a little over 30,miles on the vehicle and the dealer installed brand new tires. The extent of the tire wear was not readily visible until I drove the vehicle to my office (it did not handle very well which was the first indication of a front tire issue) and it was parked in such a manner that the front tire treads were now fully visibleMrB*** offered for me to return the car the next morning when I came back to have the tires replaced and re-execute all the loan and North Carolina DMV documents. (5) Regarding the replacement of the tires, I was advised that it would only take about one hour so I agreed to wait rather than having to return all the way from Burlington, NC the following day. What was supposed to take about one hour, took several hours at which time I was running late for several meetings and grew quite agitated and inquired with the service department what was taking so long to change four tires. I was certainly not the only customer in the service department that morning that was perplexed at why they were moving so slowly. In fact, I seem to recall speaking with a retired Minister who mentioned that he was there for a recall and it took the service department over minutes just to get him checked in(6) I specifically inquired with the salesman about the high mileage of the vehicle and was advised that as far as he knew, they were all highway miles at which time he showed me the *** report highlighting no accidents and a single owner to distract me from further inquiries about the history of the vehicle. I would also note that upon review of the *** report, it was definitely not prepared for my visit to the dealership. The signed page of the *** report is dated June which was two days prior to my purchase of the vehicle(7) There was no issue with respect to the *** regarding the dealerships ability to check my credit score. Clearly the dealership obtained my credit score and was provided with not one but two finance offers. It would appear that the second finance offer from *** *** was more advantageous to the dealership given that this was the documentation that the dealership and their finance director had me re-execute the following day. Furthermore, the *** was not created by me so I was not quite clear on how the system even operates. In fact, given numerous fraudulent activities with my SSN, one of the credit card companies whom I contacted about a fraudulent attempt to obtain one of their credit cards provided me with what they described as a future credit protection mechanism which turned out to be the *** in order to minimize such further activity(8) After discovering that the vehicle was in a rental fleet on Sunday July 2, I immediately contacted the salesman or manager via phone and text to advise that I was returning the car. At this time, the dealership had not yet even submitted the paperwork to *** *** given that when I contacted them on Monday morning, they advised they could not yet cancel the finance agreement given that they had not yet received any paperwork from the dealership. It was several days later that I received a text message from the dealership asking that I contact another finance company (not *** ***) to presumably address any *** issues. However, that finance company also had no information on file regarding my supposed purchase of the vehicle. Therefore, both of the finance companies that the dealership advised that I should contact had no information about my purchase during my attempts to contact them so that the finance agreement could be cancelled. As such, it is a blatant misrepresentation by the dealership to suggest that I impeded the financing process when in fact they failed to submit the correct paperwork. In fact, several days after I returned the vehicle, I received a letter from *** *** stating that I was denied. As such, I am still uncertain as to who the potential third financing party was that was funding the purchase of the vehicle. Perhaps the dealership was in the process of having me execute yet another set of financing documents after I had already completed two complete packages(9) I refused no calls from the dealership, however, since I was on a 4th of July vacation with my family, I may have missed one or two calls from the dealership. When I finally did have an opportunity to speak to MrB*** on July the 6th, he was quite agitated about the *** situation at which time I advised that I had already notified the dealership and the finance companies that I was returning the vehicle. At that time he again referenced that fact that I was not providing the necessary information to the finance companies (both of whom I contacted with no ability to resolve any supposed issues). I again reminded him that I left messages and sent texts advising that I was returning the car upon my return to North Carolina. It was at this time, when he found out that I was in Chicago with my family, that he threatened to call the police and report the car stolenAs an aside, MrB*** was fully aware of the fact that my primary residence was in Chicago, Illinois at the time that I purchased the vehicle and advised me that I would need to obtain a North Carolina license in order to complete the purchase of the vehicle. As such, later that day, I went to the North Carolina DMV and obtained a North Carolina diver license which I brought with me the following day when the tires were being replaced and I had to sign a new set of purchase documents(10) I did not even mention that I was an attorney until MrB*** threatened to call the police and report the car stolen. It was at this time that I politely reminded him that I was an attorney and that I did not take kindly to such threats. In fact, in response to MrB***’s threat to call the police, I contacted them myself and left a message for an officer at the Asheboro Police Department to ensure that there would be no issues given that I was not in North Carolina. (11) Several hours after MrB***’s initial threat to have me charged and arrested with vehicle theft (he no doubt discovered that no such charge or arrest could be completed), he advised that he had consulted with the dealership’s corporate counsel and that the car had to be returned no later than that coming Monday. I advised that I would shorten my holiday so that the vehicle could be returned and that I welcomed the opportunity to speak to the corporate counsel for the dealership. I believe that it was at this time that rather than threatening me with arrest for a stolen car, that the dealership’s corporate counsel would be reporting me to the North Carolina bar. Either MrB*** was not in contact with the dealership’s corporate counsel or there was some element of misinformation, but to my knowledge no such attempt was made by MrB***, the dealership or their corporate counsel. In fact, the only way that the dealership could report me to the North Carolina bar was if I was their attorney and that they had a complaint about me or my representation of the dealership. I should point out that despite numerous requests by me to speak to the dealership’s corporate counsel in an effort to resolve this matter in an amicable manner, I have yet to receive a single phone call, e-mail or letter from their corporate counsel(12) The dealership made reference to an “unauthorized trip”. I am uncertain as to how travelling to my home after purchasing the vehicle became an “unauthorized trip”I did not become aware of the true history of the car until I got to Chicago when my wife sat in the car and stated “this car smells like a rental car”. It was at this time that I obtained a detailed CarFax report which showed it was in a rental car fleet, was purchased by the dealership at an auto auction, and brought to a Jeep dealer to sell under the guise of being a vehicle returning from a lease The dealership stated that they were “duped”. I would suggest that I was the one that was “duped” into buying a vehicle whose history was fraudulently and intentionally misrepresented. Perhaps the dealership should take better care in fully informing its potential buyers of the full history of their used cars as opposed to providing them with incomplete *** reportsHowever, given the $10,profit that the dealership would have made on the vehicle (which is significantly more than on a new car purchase), I suspect that they will continue to purchase Chrysler, Jeep and Dodge vehicles at auto auctions at rock bottom prices and sell them as trade-ins to unsuspecting buyers such as me. In fact, since I am in the process of purchasing another vehicle, the salesman at the other dealership advised me that all vehicles in their inventory receive a special demarcation to advise salesmen whether the car was purchased at an auction or was a trade-in This way the salesman can immediately advise the potential buyer of the vehicle history without trying to “dupe” them or providing them with only one page of the *** report(13) I returned the vehicle on Monday July the 10th at which time I inquired about the return of my $1,deposit. MrB*** advised that such checks are issued and mailed by the finance department. I then inquired as to whether he could provide me with some documentation confirming return of the car. At this time, he simply scribbled his signature on the back of one of his business cards advising return of the car with its respective stock number(14) Following about one week of not having received the check, I left several messages for the other manager and finance director inquiring about the status of my check. After about three weeks of no calls or messages being returned, I decided to drive back to Asheboro to inquire about the return of my deposit. Prior to going to the dealership, I actually stopped at the Asheboro Policy Department to inquire about my recourse and whether I could file charges against the dealership. However, the officer advised that neither the dealership nor I would be able to file charges since this was a civil matter. This was precisely why the dealership was unable to charge me with theft and why I would not be able to file charges regarding my $1,deposit(15) I then proceeded to the dealership at which time I inquired with MrB*** about the status of my deposit check. He advised me at this time that there would be no return of my deposit and that if I did not leave the premises he would call the police. I advise him that I had already visited the Asheboro Police Department that morning at which time he advised that the owner probably knew all the local police and that they would be unlikely to assist in this matter. Nonetheless, I contacted the police department who sent two officers over to the dealership. I don’t believe that they took or filed a police report, however, they also advised that since this was a civil matter they could not assist. Upon my departure from the dealership, MrB*** seemed extremely pleased that he had not only managed to avoid returning my $1,security deposit, but that the police were unable to intervene. However, while the police officers where still there, I requested the owners name and contact details and was advised to just leave a message in his voicemail. At this time, I inquired whether messages to the owner would be returned more promptly then the several unreturned messages from the dealiership(16) I did receive a call and voicemail from the owner of the dealership several days after my last visit advising that I would be invoiced for returning the vehicle and there would be no return of my deposit. I am uncertain why the dealership believes that I had no intention of keeping the vehicle. If I had such intent and would certainly not have driven one hour from Burlington to Asheboro on three separate occasions (once to purchase the car, then to have the tires replaced and re-execute the purchase documents and a third time to retrieve my other vehicle), just to “obtain” a vehicle. I have a Jeep dealership about miles from my office from whom I could have purchased a Jeep. However, on the basis of a recommendation from several of my colleagues that reside in the Asheboro area, I purchased the vehicle from Asheboro Chrysler Dodge JeepThere was absolutely no hindrance on my part with respect to processing the contract. In fact, I contacted each of the finance companies that the dealership advised was financing the vehicle. Although I contacted both finance companies in an effort to advise them of my intent to rescind the contract, given that they had obtained no information from the dealership about the transaction, I am uncertain as to how I could have possibly created a hindrance. Their failure to submit the correct finance document to the right institution created the hindrance. Perhaps as previously stated, the real issue was that the dealership failed to advise me that I had to return to sign yet another set of purchase documents in order to complete the sale which was now not possible given that I had already notified them about my intent to return the vehicle. It would appear to me that if the dealership had the properly executed finance documents with the right lender, they would not have allowed me to return the vehicle(17) I would welcome the opportunity to speak with the dealership’s corporate counsel and have requested to do so since the week of July the 4th. I assume that their corporate counsel has been very busy working on this rather complex legal case given that they have supposedly been conferring with their client for over two months. The bottom line is that unless you are the client of an attorney, you have no standing to file a bar complaint with the “Bar Council and the Bar Association”. This is the same basic protocol that is followed in virtually every jurisdiction and avoids the scenario of individuals filing bar complaints against opposing counsel in an effort to prevent such opposing counsel from being able to effectively represent their client. As mentioned, I would be very pleased to have the opportunity to speak about this matter with the North Carolina Bar given that it would provide me with the forum to advise all attorneys in North Carolina (many of whom are probably potential clients of Asheboro Chrysler Dodge Jeep and its affiliated dealerships), of their deceptive and fraudulent sales practices Rather than attempting to threaten me with police arrest or sanctions with the North Carolina Bar, perhaps the dealership would prefer to pursue a civil remedy. This would provide me with the opportunity to undertake a very detailed discovery process that would fully expose all of the dealership’s deceptive and fraudulent practices in relation to used car sales. I am quite certain that I am not the only customer of Asheboro Chrysler Dodge Jeep that was “duped” into buying a used car that turned out to have been purchased at an auction from a rental fleet or who received an incomplete *** report that did not provide all the pertinent information about the car. In the alternative, perhaps the best remedy would be for me to initiate a class action suit against Asheboro Chrysler Dodge Jeep and all of their affiliated dealerships in an effort to end their blatantly deceptive used car sales practices. It would be very interesting to see whether all buyers of used cars at Asheboro Chrysler Dodge Jeep were asked to sign only the first page of a four page *** report indicating that they only received the first page of such report

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and I accept it.

I am rejecting this response because:
The dealership engaged in fraud by not disclosing the entire [redacted] report.  Assuming that their contention is correct that the entire four page [redacted] report was disclosed to me, why is it that my signature or initials do not appear on any of the four pages that contain the negative information?  The simply answer is that the dealership's sales team did not provide me with that information given that neither I nor any other potential buyer, would have been willing to pay the asking price of the vehicle for a rental car that could have been purchased for about $8,000 less than the purchase price.I have been practicing law for over twenty years and have had the opportunity do so in multiple jurisdictions (Toronto, Canada; Frankfurt, Germany; London, England; Dubai; Kuwait; Washington, DC; Chicago; New York; and North Carolina).  However, in all my years of legal practice and exposure to both civil law and common law transactions, I have never come across an agreement that was only executed on the first page as opposed to the last page.  Even standard form contracts require certain provisions to at least be initialed (e.g., rental car agreement in which insurance coverage is waived).  If the dealership had provided the entire [redacted] report, common sense would have dictated that the most damaging portions and pages of the [redacted] report should have been signed or initialed.  However, it is not possible to sign or initial such portions or pages of the [redacted] report if they are not provided, as was the case in my situation.The dealership and its sales manager, deliberately withheld those portions and pages of the [redacted] report which had the negative information about the vehicle.  That is, the last three pages of the [redacted] report that detailed the full history of the vehicle including its rental fleet background.  The dealership withheld this information because they knew disclosing the full vehicle history would significantly diminish the value and price for the vehicle.  My signature only appears on the first page of the [redacted] report because that was the only page provided for me to review and sign.  It is also the one page that states the vehicle had ONE OWNER and that there were NO REPORTED ACCIDENTS.  In the event that the dealership continues to refuse to return my $1,000 deposit, I will have no option but to pursue further legal action (something that the dealership has threatened from the moment I advised them that I was returning the vehicle).  I will also be speaking with Attorney General Josh Stein.  Given his background in consumer protection, I believe that Mr. Stein and his office will be extremely interested in opening an investigation into the the deceptive business practices of auto dealerships such as Asheboro Chrysler.  I believe that a detailed investigation of all the [redacted] reports for Asheboro Chrysler, as well as all its affiliated dealerships, will likely indicate a pattern of fraudulent activity by the ownership and management team at Asheboro Chrysler.If my $1,000 deposit is not returned to my by November 10, I will be pursuing all legal and equitable remedies against Asheboro Chrysler.  I have been extremely patient with respect to the fraud perpetrated by Asheboro Chrysler, however, my patience has run its course.  I have also grown weary of their continual threats that included having me arrested for auto theft, suing me for damages, and reporting me to the North Carolina Bar.  As previously mentioned, I would welcome the opportunity to stand in front of a Judge in Randolph County to discuss the fraudulent and deceptive business practices of Asheboro Chrysler.  Once a Judge has an opportunity to review this matter, I believe that Asheboro Chrysler will be obligated to refund and pay significantly more than $1,000 to me, not to mention the countless other victims that were deceived by Asheboro Chrysler and its affiliated dealerships.

3rd purchase from this location. I had a great experience with a solicitation letter on the mail offering to buy back my vehicle to put me in a new vehicle. The process worked out in a pretty fast time frame. Of course like most would like to have got more out of my trade but staff was great and firm. I even tried to talk them out of products for the new vehicle but they stood firm. Dealer took care of personal needs and was over the top on his job. New car manager was great and the guy who did our paperwork as well just a all around good experience. Prices we fairly good it's just their used cars don't hold good value.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and I accept it. I will need to know who to contact to arrange the additional 4 oil changes.

After reviewing the additional comments from Mr. [redacted] we disagree strongly with a number of the points he is stating as if they are facts, and we stand firmly behind our previous response.  Customers are given all pages to the [redacted] report, and Mr. [redacted] was no exception.  The customers are asked to sign the first page because it is a summary and contains the most important facts about the vehicle. It is important to note that Mr. [redacted] was asked to return the vehicle because according to our finance sources he had placed a block of some kind on his credit report and the finance source could not check his credit.  Credit is checked initially at the dealership and then when the finance contract is submitted to the finance source for funding the finance source performs its own check.  The block was placed by Mr. [redacted].  We cannot divulge further information due to privacy concerns and customer credit issues. We sold Mr. [redacted] the vehicle he wanted and did everything in good faith to ensure his satisfaction.  No information about the vehicle, the transaction, or the financing was withheld from Mr. [redacted].

There are very few points in Mr. [redacted]'s complaint that we agree with.  We cannot respond to a number of his comments due to privacy concerns relative to his consumer credit issues.  The salient points are:  Mr. [redacted] has been confrontational on each visit and telephone call.  He...

purchased the vehicle and asked to have two tires replaced.  We replaced all four.  We cannot verify that he ever asked about the vehicle being a rental vehicle.  After he purchased the vehicle we attempted to have the contract funded, and were told that he had placed a lock on his credit history, making it impossible for the finance company to check his credit.  When we called him he refused our calls.  We had no choice but to ask that the vehicle be returned.  Mr. [redacted], on a number of occasions, talked in a threatening tone about his legal credentials.  When he would not return the vehicle we advised that as a lawyer he would understand why we would consider complaining to the North Carolina Bar Council that he took deliberate steps to hinder the process of a contract he signed.  He then said he would return the vehicle but that it was in Chicago and would not be back until the following week.  The vehicle was returned after the unauthorized trip with many more miles than it had when he duped us into allowing him to take it home.  He later visited the dealership and demanded a check for his down payment.  Mr. B[redacted] explained that he cannot sign a check for that amount, and requested Mr. [redacted] leave the premises because of his confrontational and belligerent behavior.  Mr. [redacted] threatened to call police. and Mr. B[redacted] said that would be fine.  Upon returning from out of town I had a message to call Mr. [redacted] and I did so.  I could not reach him personally and left him a message that a bill would be forthcoming for the expense he caused in signing a contract, taking delivery of a vehicle he had no intention of keeping, and then taking steps to hinder the processing of that contract.  We are conferring with our corporate attorney as to whether we will file a complaint with the Bar Council and the Bar Association.