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Asher's Limo Reviews (3)

Complaint: [redacted]
I am rejecting this response because:
I contacted Asher's Limo to book a limo for my daughter's Sweet 16 party at [redacted].  I in FACT asked the owner to rent the limo for photo shots at a "Red Carpet" entrance of...

[redacted]  The Limo arrived at [redacted] approx. 7:30pm and did not wait for the mother and the professional photographer to arrive at the event.  The driver did NOT ask the father if he could leave, he just left.  The limo did NOT return 35 minutes later to eat his dinner in the parking lot of [redacted]  Guests were arriving throughout the night, and NO ONE ever saw the Limo again until the end of the night. 
I don't know how this company has stayed in business for 30 years with this type of service.  HORRIBLE and VERY UNPROFESSIONAL after they get ALL OF THEIR MONEY.  I hope EVERYONE READS THIS COMPLAINT AND THINKS TWICE ABOUT HIRING THIS COMPANY.  IF IT SEEMS TOO GOOD TO BE TRUE, RUN DON'T WALK ......THE OTHER DIRECTION!
This company denied my daughter the opportunity to have photo shots at her Red Carpet Sweet Sixteen party.  
Left the event before the client was able to instruct the driver of "next steps" - driver lied and said that father said to "go ahead and leave"  Driver would of "Ran over" him!
Did NOT respond to the voice message asking them to return - owner lied and said that no one called when I have cell phone proof that can NOT be erased.
Did NOT return to the event until it was almost over - We have witnesses that kept looking for the limo and he did NOT return until the event was almost over.
The owner and driver told me that the limo drive was gone for only 1 1/2 hrs, and now they say....gone for only 35 minutes - again, we  have witnesses that saw NO limo until the end.
The owner lied and said that I never booked them for photo shots on a "Red Carpet," with the limo..... That's the whole reason why someone would book a limo for a Sweet 16 and pay over $500 for 5 hrs.  Otherwise, I could of just booked Taxi's, for a pick-up and drop-off.
A full refund is DEMANDED and WARRANTED.
Regards,[redacted]

Complaint: [redacted]
I am rejecting this response because:
BREACH OF CONTRACT
Limo was not available for the FULL agreed/contracted time of 5 hrs.  
Regards,[redacted]

Review: I hired limo service for my daughter's Sweet Sixteen Birthday Party. I had pre-paid for 5 hrs of service including tip for a total of $566.90. I was under the impression that the limousine would be available for me and our party for the entire 5 hrs. In which we could take photos and have a red carpet entrance for my daughter and her friends with the limo. But instead, the driver took all ten children to the venue [redacted]) and told them to get out and go in. The driver then took off before I got to the venue. I and my professional photographer were only 10 minutes behind the limo. I attempted to call the main office THREE(3) times, and finally left a message on their answering machine with my phone number asking, for the limo to come back. I didn't see the limo driver until the end of the party. At that time, the driver took the girls back to my house.

The next morning, SAT 8th. I called the main office to complain and the driver try to pretend that he wasn't the driver, then confessed, and said that he simply left to eat dinner. I told him that I booked 5 hrs and we should of had access to the limo for the entire time. He disagreed.

Later, I called and spoke with[redacted](owner) and she said that because I failed to tell the driver to stay, after the drop off, that it was my fault that he left. Plus, he has every right to go to the bathroom and have dinner anytime he wanted to. I explained to her that there were bathrooms at the venue, and it was NOT my understanding that he could leave when I paid for a 5 hr service, and come back whenever he wanted to. The owner disagreed.Desired Settlement: TOTAL REFUND $566.90

BECAUSE...

1. My daughter missed out on her Sweet Sixteen Red Carpet and photo shots with the limo and all of her friends.

2. No one ever returned my call so that we could re-do a Red Carpet entrance.

3. The limo driver never let me know when he returned for the pick up, So as far as we know he could of been gone for the whole time

4. They blamed me for not asking the limo to stay at time of pickup.

5. The limo driver didn't even have the decency to wait and communicate with me before he took off.

I will Never get another opportunity for my daughters Sweet Sixteen Red Carpet photo shots with her first Limo ride.

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Description: Limousine Service

Address: 393 Mountain Ave, Springfield, New Jersey, United States, 07081

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