Ashford Belmar

I moved out from this apartment May of This apartment has my work email address that they have never had a problem communicating to me through and my physical mail was forwarded to my new address for months after I moved out It was custom for the apartment to send billing statements through the physical mail I drop off my keys in person on my way out and verified that they didn't need anything further from me and they said they knew how to contact me if need be I NEVER received a final statement from the apartment, not to my email or my physical mail, and because I spent a good week cleaning my apartment before move out, I thought that seemed correct December comes and I get a call from what I can only assume is a scam collection company, [redacted] , employed by Ashford Belmar I am sure, stating that I owe Ashford Belmar money Again NEVER received a final bill from Ashford Belmar Not in May Not in June Not in July, etc No phone call either

I have been very disappointed with the way I have been treated by Ashford BelmarFirst, they allowed me to move into an apartment that wasn’t finished being updatedThey said they would have it cleaned and ready to go – when I moved in it was still filled with dust, broken stairs, unfinished trim, etcI documented everything and submitted it to Ashford Belmar as I did not want to be held accountable for these things when I leftAll the appliances have also been shoddy and replaced or fixed multiple timesAfter all of these instances, Ashford Belmar finally offered to let me leave without having to pay any leave feesIt took me time to find another place to live, and they were not transparent that there was any sort of deadline associated with my leaveWhen I told them I was ready to leave and gave my notice, they said they could not accept it because it was passed the deadlineHowever, no deadline was ever made explicit to me!

After paying a non-refundable pet fee and cleaning fee (as part of our deposit), Ashford Belmar is attempting to charge my roommate and I an additional $for a cleaning fee for move out on top of not refunding any of our refundable depositThis is absurd since 1) We already paid for cleaning fees as part of our deposit2) They are citing "nail holes in the drywall" as part of the reason for this chargeWe specifically asked one of the agents if we could get dinged for this and they said no! 3) There is no feasible way that a cleaning fee (especially given the cleaning procedure we went through) could cost $PLUS our refundable deposit (around $1,000) This type of behavior is unfortunately business as usual for Ashford Belmar as once again they have shown that they do not care AT ALL about customer service but instead they value charges, fees and poor customer service

Staff are not honest about servicesMaintenance request do not get filledParking is nearly impossible after 6:PM

I moved out of Ashfor Belmar on November 14th, Today, on November 9th, 2017, I received a letter from *** ***, which is a collection agency, that Ashford Belmar had reported an alleged delinquency for $I immediately called the *** ***, where the representative confirmed that this alleged delinquency had been reported to them within the last week for unpaid move-out feesI immediately located my documentation that I paid the $bill for move-out fees, and also contacted my bank to confirm that my $check was debited from my account on November 30th, I have copies of my statement that this amount was successfully debited form my account, and of the check, where the subject line states "move-out fees," which I gave to Ashford Belmar in their officeI am extremely concerned that my credit may impacted by this referral to a collections agency

if there is something worst than F I would give them that

I move into Ashford Belmar at the end of August of Since that time that air conditioning has not functioned properly for a single dayWe made numerous maintenance requests but they often either ignored or unattended to, and in numerous cases no solution was made and they would close the work orderCome around this Summer of and the same unresolved issue is a matterWe have been constantly calling for the past few months, only to find little helpWe have been told numerous times by them that air conditioning is a luxury, but upon reading the terms of our agreement it is an amenity that we have paid for the entirety of our lease but have yet to receiveThe apartment reaches lower to mid 80s almost every day and is not a live able environmentIn at least once instance the apartment has reached the 90s inside, yes inside the apartmentAfter putting up with this for almost a year now I went down to the leasing office and demanded a resolution or we would terminate the leas

The single worst experience I have ever had living in an apartment complexThe only positive, was they motivated me to buy a house it was that badBefore Ashford Belmar, Parc Belmar was actually a decent placeIt has been awhile since my Wife and I moved out of there, but it could be years and I'm still going to warn people of Lindsay *** and the despicable staff at Ashford BelmarNo parking, no accountability, poor customer service, and deviations left and right from their signed leasesThen when they realize they are wrong, instead of an apology they continue to dig themselves further down the rabbit holeJust look at reviews, any star review you see, I promise you is a paid or discounted costumer

We parked in a street spot with parking lines and no signs saying who's property the spot was onOur complex backs up to the Ashford and parking is an issue and most marked spots have a tow warning, these spots did notMy boyfriend was late to work and had to pay a $fine to get his car back
I went to the office and was immediately met with hostilityI showed the manger the spots and she said "this is clearly our property" although it's closer to our building than theirs and the property line is not clearI relayed to her that I had seen employees from their office in our parking and I would have them towed and she said "fine do it"As I walked back to my building I saw one of their employees pulling out of our parking and flagged him down and said next time I would have him towed and began to walk awayNext thing I know he's getting out of his car charging at me and threatening meI called the police who said it was a civil matter but knew the aggressive employee right aw

We applied for an apartment after touring on Saturday, May 26thWe were told we were approved on the spot; I have Tanya's handwriting with our new address on paperworkWe came back Sunday and dropped off all of our money for a June 1st move in date; the only thing missing from the file was the third individual's application (she had toured the day before)On Sunday we got a phonecall reminding us they needed her application; she continued on Monday and TuesdayTuesday they processed all of our applications, then came back and said they had made a mistakeNo word on what the mistake was...we patiently waited for days until this morning when Casey informed us that we were denied based on one applicant's eviction from TX four years agoThey held on to our money for days and gave us no indication we would not be moving in until one hour agoThey still have all of our money, as well, as we paid the move in fees two weeks ago and have been waiting on a keyI can use many adjec

Lost lease contractWon't verify lease for new apartment, affecting me and my month pregnant fiance's ability to sign a new lease

I moved out from this apartment May of This apartment has my work email address that they have never had a problem communicating to me through and my physical mail was forwarded to my new address for months after I moved out It was custom for the apartment to send billing statements through the physical mail I drop off my keys in person on my way out and verified that they didn't need anything further from me and they said they knew how to contact me if need be I NEVER received a final statement from the apartment, not to my email or my physical mail, and because I spent a good week cleaning my apartment before move out, I thought that seemed correct December comes and I get a call from what I can only assume is a scam collection company, *** ***, employed by Ashford Belmar I am sure, stating that I owe Ashford Belmar money Again NEVER received a final bill from Ashford Belmar Not in May Not in June Not in July, etc No phone call either

When I moved out of Ashford Belmar in April of 2017, the business attempted to charge me a cleaning fee of $After meeting with their office manager, Alexis, on May 22, 2017, she reviewed their photos of my apartment after move out and advised me that the cleaning fee was not applicable aside from $for new blinds in the front roomI agreed and wrote a check for $that same day to settle my balance with themFor unknown reasons, they did not cash the check until August 14, Shortly after that time I received a collection letter for the $plus interestI called Ashford Belmar about this and eventually spoke to Francis in collectionsWhen I discussed this issue with Francis on September 12, 2017, she apologized for the error on their part and assured me I did not owe anything additional and that she would correct the issueShe also advised me this issue would not impact my credit, however, I recently got notice that Ashford Belmar reported an unpaid debt of $to

After paying a non-refundable pet fee and cleaning fee (as part of our deposit), Ashford Belmar is attempting to charge my roommate and I an additional $for a cleaning fee for move out on top of not refunding any of our refundable depositThis is absurd since 1) We already paid for cleaning fees as part of our deposit2) They are citing "nail holes in the drywall" as part of the reason for this chargeWe specifically asked one of the agents if we could get dinged for this and they said no! 3) There is no feasible way that a cleaning fee (especially given the cleaning procedure we went through) could cost $PLUS our refundable deposit (around $1,000)
This type of behavior is unfortunately business as usual for Ashford Belmar as once again they have shown that they do not care AT ALL about customer service but instead they value charges, fees and poor customer service

First off, I wish I could also add "customer service" and "contract issues" to this list
Ashford Belmar collected a pet fee and a security deposit (which both included in-part a"non-refundable" cleaning fee)Upon inquiring about when I'd be receiving my security deposit, they told me that they are charging an additional $for the cleaning feesI already paid cleaning fees and pet fees to use towards the move out clean, and now they are trying to bite my wallet's jugularThis is shady and not at all what they told me at the time of the lease signing