">Regarding ID ***--This matter was just brought to my attention I am currently looking into discovery of facts regarding this issue I have spoken with the customer today (4/10/14) and will notify the customer of the results of discovery I will do all that is necessary to resolve this issue.I spoke to our regions subscription account manager who informed me that a refund would be credited to her card account in the amount of $in to business days I am still waiting for written verification that the customers account was indeed credited.I will respond to the customer when I have verification
">Regarding ID ***--This matter was just brought to my attention I am currently looking into discovery of facts regarding this issue I have spoken with the customer today (4/10/14) and will notify the customer of the results of discovery I will do all that is necessary to resolve this issue.I spoke to our regions subscription account manager who informed me that a refund would be credited to her card account in the amount of $in to business days I am still waiting for written verification that the customers account was indeed credited.I will respond to the customer when I have verification