If the customer would have had a survey done this would have never happened. The installers put the fence where the customer showed them to put it. We clearly state on the proposal that customer is responsible for property lines if there are no property pins.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
I emailed b4 I called on Sept. 14 when I left a voice message, online thru their website. Then I had to follow up with the company again days later, as not one person seemed worried a paying customer was upset with the work their crew had done. No one calls with updates; and it's not my fault their crew said I would receive fence waterproofing, I expect it. Just like I expected good craftsmanship, but I didn't get that either! Nails are missing, and my fence top is still straight across!Also, I expect this work to be done, but seeing as how it's been 3 week since my calls/emails; I don't think it's ever going to be done. I had to initially call to chase this company around so I know for sure they are going to be slow and indecisive as to how resolve my issue. If my PAID customer was upset, I'd run out to fix it. I think these folks just don't care. I call, leave messages with Gary, with the voicemail service and STILL NO ONE CALLS ME BACK. This is the only way, thru the Revdex.com, that I can protect myself! I paid in full, yet I still wait for my fence to be finished. SURPRISE. I went off what their crew told me. Why should I not trust the crew they send out to my house? But I guess they lied too. Now three weeks later, again I still have no work being done. The excuses are old. We don't have a crew, boohoo....I have a fence that isn't dog eared as per our written estimate, instead I have flat top, ugly fence, still waiting for it to be round topped everyday. There are only a few days left of good weather in Cincinnati, yet n o o n e from ASHLEE FENCE cares. What a shame this company does such poor work. I should have went with [redacted] the entire time. At least they called me back.I'm not cutting a fence I PAID IN FULL TO BE ROUND TOPPED!!!!!!!!!!!!!!!!!!!!!!!!!This situation is easy to resolve, Do what I want. Do the work you said(your crew said) would be done. Bring the waterproofing too. Don't lie, don't' give me excuses, just do the work. I don't have an issue seeking out my lawyer to get this resolved if this initially doesn't get me the resolution I desire. I'm sure I won't be using Ashlee Fence for anything else in the future!
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
After fighting with the owners, we have finally gotten the fence finished. The cedarboard that was damaged was thankfully replaced by the leftover project wood from the previous crew from Ashlee Fence. They did not bring their own wood, even after I clearly asked for it to be replaced, both in my emails, in my phone call with Gary and then on the Revdex.com complaint.I have learned my lesson about fence companies from all these mistakes I've been put through. Again, the other crew, who obviously is incorrect in offering me the Stain / waterproofing for my fence, so that part of the complaint was not followed. Instead of making up for the wrong doings of the last crew, they argue and fight with me about the waterproofing, when ALL I EXPECTED was what the crew to drop off the five gallon bucket, but alas, the work is done, and I am pleased I don't have to deal with them anymore. This fence job was over six months.I don't expect anything else from this company, and if the fence is ever damaged, I"ll call someone else to rebuild it. The attitude was that I did something wrong, when I'm the customer but it was hard to get them to cater to my needs. I waited a long time to have this work done in my yard, and for a fence company to make me wait like Ashlee did is just ridiculous. I had to chase them around; had I not complained to the Revdex.com, my fence would still be waiting to be finished! Thanks Revdex.com for protecting the consumer.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of Mediation. If you wish, you may update it before sending it.]Revdex.com:In reference to complaint ID .[redacted] I find that Mediation is necessary.
In response to this complaint, it clearly states on the proposal that the customer is responsible for the permit and the property lines. Sincerely,Bob D[redacted]Ashlee Fence Enterprises, Inc.
If the customer would have had a survey done this would have never happened. The installers put the fence where the customer showed them to put it. We clearly state on the proposal that customer is responsible for property lines if there are no property pins.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
I emailed b4 I called on Sept. 14 when I left a voice message, online thru their website. Then I had to follow up with the company again days later, as not one person seemed worried a paying customer was upset with the work their crew had done. No one calls with updates; and it's not my fault their crew said I would receive fence waterproofing, I expect it. Just like I expected good craftsmanship, but I didn't get that either! Nails are missing, and my fence top is still straight across!Also, I expect this work to be done, but seeing as how it's been 3 week since my calls/emails; I don't think it's ever going to be done. I had to initially call to chase this company around so I know for sure they are going to be slow and indecisive as to how resolve my issue. If my PAID customer was upset, I'd run out to fix it. I think these folks just don't care. I call, leave messages with Gary, with the voicemail service and STILL NO ONE CALLS ME BACK. This is the only way, thru the Revdex.com, that I can protect myself! I paid in full, yet I still wait for my fence to be finished. SURPRISE. I went off what their crew told me. Why should I not trust the crew they send out to my house? But I guess they lied too. Now three weeks later, again I still have no work being done. The excuses are old. We don't have a crew, boohoo....I have a fence that isn't dog eared as per our written estimate, instead I have flat top, ugly fence, still waiting for it to be round topped everyday. There are only a few days left of good weather in Cincinnati, yet n o o n e from ASHLEE FENCE cares. What a shame this company does such poor work. I should have went with [redacted] the entire time. At least they called me back.I'm not cutting a fence I PAID IN FULL TO BE ROUND TOPPED!!!!!!!!!!!!!!!!!!!!!!!!!This situation is easy to resolve, Do what I want. Do the work you said(your crew said) would be done. Bring the waterproofing too. Don't lie, don't' give me excuses, just do the work. I don't have an issue seeking out my lawyer to get this resolved if this initially doesn't get me the resolution I desire. I'm sure I won't be using Ashlee Fence for anything else in the future!
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
After fighting with the owners, we have finally gotten the fence finished. The cedarboard that was damaged was thankfully replaced by the leftover project wood from the previous crew from Ashlee Fence. They did not bring their own wood, even after I clearly asked for it to be replaced, both in my emails, in my phone call with Gary and then on the Revdex.com complaint.I have learned my lesson about fence companies from all these mistakes I've been put through. Again, the other crew, who obviously is incorrect in offering me the Stain / waterproofing for my fence, so that part of the complaint was not followed. Instead of making up for the wrong doings of the last crew, they argue and fight with me about the waterproofing, when ALL I EXPECTED was what the crew to drop off the five gallon bucket, but alas, the work is done, and I am pleased I don't have to deal with them anymore. This fence job was over six months.I don't expect anything else from this company, and if the fence is ever damaged, I"ll call someone else to rebuild it. The attitude was that I did something wrong, when I'm the customer but it was hard to get them to cater to my needs. I waited a long time to have this work done in my yard, and for a fence company to make me wait like Ashlee did is just ridiculous. I had to chase them around; had I not complained to the Revdex.com, my fence would still be waiting to be finished! Thanks Revdex.com for protecting the consumer.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of Mediation. If you wish, you may update it before sending it.]Revdex.com:In reference to complaint ID .[redacted] I find that Mediation is necessary.
In response to this complaint, it clearly states on the proposal that the customer is responsible for the permit and the property lines. Sincerely,Bob D[redacted]Ashlee Fence Enterprises, Inc.