Thank you for this opportunity to respond to the complaint
of our long time customer *** ***.** *** called during the week of the extreme heat in the
Richmond areaShe stated the 2nd floor HVAC system was frozen think
with ice and the system was not workingThe 1st floor HVAC system
as
cooling and the 3rd floor system seemed to be working ok.Upon arrival on June 16, 2015, the Gundlach technician
spoke with ** *** was explained the issues she had with the systems and requested
that he check all three systemsShe had to leave for work shortly thereafter
and explained her daughter would be there to write a check for the repairs when
the tech was finishedThe Gundlach technician started working to unthaw the 2nd floor systemAfter unthawing the system and wet vacuumed the water out of the pan,
he found the system was three pounds low on FreonThe system was recharged
with Freon and began cooling.The technician started checking the first floor HVCA system
and found it was two pounds low on Freon; the system was recharged and began
coolingHe checked the third floor HVAC system and found it was one pound low
of FreonThat system was recharged and began cooling the technician stated
there were no obvious Freon leaks as he did not see any indications of oil
leaking at any of the fittings or outdoor unitsHe wrote up the work order and
gave it to the daughter who wrote the check in the amount of $***.00.On the following Saturday afternoon June 20, ** ***
call the Gundlach emergency services and stated that the downstairs system was
frozen up and she had just had it repairedShe spoke with *** ***, Supervisor
on call and President of Gundlach Plumbing & Heating Company*** ***
agreed to send a technician out on Monday to do a Freon leak search, which is
normally $150.00, based on what ** *** had statedOn Monday, after performing
the leak test, the technician located a leak on the indoor system coilsAs the
system was years old he suggested that she replace that system rather than
replace the coilArrangements were made to send an estimator out to give ** ***
a free estimate to replace the systemOn the morning of June 24, 2015, after
*** *** arrived ** *** told him the second floor system had now quit
working*** had a tech to come out to the home and recheck the system and
found a fan blower motor was badDue to age of the system, ** *** asked ***
to price a new system for the second floor while he was there** *** also
asked could be give her some credit on the repair if she had *** install the
two new systems*** agreed that Gundlack would offer her some credit toward
the replacement of the two systemsAfter returning to the office and reviewing
the repair bill for the pervious week, and working up the prices to replace the
two system*** called ** *** and discussed the prices to replace the two
systems and the credit Gundlach would offer to her upon replacement of the two
HVAC systems.** *** called back a few days later and had decided to have
another company put in the new HVAC systems.** *** has been a customer of Gunlach’s for many yearsThis
was the main reason *** *** offered her some credit towards replacing two
HVAC systemsThe 2nd floor system had a number of repairs since
It was stated to her in September of 2012, when two pounds of Freon and
other repairs were made that all the systems were in need of cleaning and
servicingA leak check was also suggest at that time** *** declined as she
had done in the years past, only wanting repairs doneIn June of it was
strongly recommend that the 2nd floor system needed service
maintenance, she gain declinedJune 2014, our service dispatch called after
repairs were made the day before to check on the repairs and to schedule the
need clean and servicing of the system as the technician had suggestedAgain
she declined.Gunlach feels it has done it due-diligence through the
years in keeping ** *** informed of the systems needs for regular service maintenance
to prevent costly repairsOur Technicians, *** ***, does not recall *** ***
requesting a Freon leak searchIf she had indeed requested a leak search it
would have had to be scheduled for a later date as Gundlach was only taking
emergency service calls for no air- conditioning for several weeks due to the
extreme temperatures.As a longtime customer, Gundlach gave ** ***a free service
call to check the second floor system on June 24, The issue was a bad fan
motorWe gave her a free Freon leak check and also offered ** *** some credit
towards the replacement of the two systemsOut technicians, HVAC estimator, President
and office staff has endured yelling, screaming, cursing and demands from **
*** demanding her money back for the repairs.** *** decided to have another company install her new
systems*** does not feel that we own ** *** anything further.Gundlach Plumbing and Heating sincerely appreciates the opportunity
you have given us to review this complaintWe will be happy to provide our
service records from to date upon your requestThank you.*** ***
Dear ** ***Thank you for this opportunity to respond to the complaint
of our long time customer *** ***.** *** called during the week of the extreme heat in the
Richmond areaShe stated the 2nd floor HVAC system was frozen think
with ice and the system was not workingThe 1st floor HVAC
system as
cooling and the 3rd floor system seemed to be working ok.Upon arrival on June 16, 2015, the Gundlach technician
spoke with ** *** was explained the issues she had with the systems and requested
that he check all three systemsShe had to leave for work shortly thereafter
and explained her daughter would be there to write a check for the repairs when
the tech was finishedThe Gundlach technician started working to unthaw the 2nd floor systemAfter unthawing the system and wet vacuumed the water out of the pan,
he found the system was three pounds low on FreonThe system was recharged
with Freon and began cooling.The technician started checking the first floor HVCA system
and found it was two pounds low on Freon; the system was recharged and began
coolingHe checked the third floor HVAC system and found it was one pound low
of FreonThat system was recharged and began cooling the technician stated
there were no obvious Freon leaks as he did not see any indications of oil
leaking at any of the fittings or outdoor unitsHe wrote up the work order and
gave it to the daughter who wrote the check in the amount of $813.00.On the following Saturday afternoon June 20, ** ***
call the Gundlach emergency services and stated that the downstairs system was
frozen up and she had just had it repairedShe spoke with *** ***, Supervisor
on call and President of Gundlach Plumbing & Heating Company*** ***
agreed to send a technician out on Monday to do a Freon leak search, which is
normally $150.00, based on what ** *** had statedOn Monday, after performing
the leak test, the technician located a leak on the indoor system coilsAs the
system was years old he suggested that she replace that system rather than
replace the coilArrangements were made to send an estimator out to give ** ***
a free estimate to replace the systemOn the morning of June 24, 2015, after
*** *** arrived ** *** told him the second floor system had now quit
working*** had a tech to come out to the home and recheck the system and
found a fan blower motor was badDue to age of the system, ** *** asked ***
to price a new system for the second floor while he was there** *** also
asked could be give her some credit on the repair if she had *** install the
two new systems*** agreed that Gundlack would offer her some credit toward
the replacement of the two systemsAfter returning to the office and reviewing
the repair bill for the pervious week, and working up the prices to replace the
two system*** called ** *** and discussed the prices to replace the two
systems and the credit Gundlach would offer to her upon replacement of the two
HVAC systems.** *** called backa few days later and had decided to have
another company put in the new HVAC systems.** *** has been a customer of Gunlach’s for many yearsThis
was the main reason *** *** offered her some credit towards replacing two
HVAC systemsThe 2nd floor system had a number of repairs since
It was stated to her in September of 2012, when two pounds of Freon and
other repairs were made that all the systems were in need of cleaning and
servicingA leak check was also suggest at that time** *** declined as she
had done in the years past, only wanting repairs doneIn June of it was
strongly recommend that the 2nd floor system needed service
maintenance, she gain declinedJune 2014, our service dispatch called after
repairs were made the day before to check on the repairs and to schedule the
need clean and servicing of the system as the technician had suggestedAgain
she declined.Gunlach feels it has done it due-diligence through the
years in keeping ** *** informed of the systems needs for regular service maintenance
to precent costly repairsOur Technicians, *** ***, does not recall *** ***
requesting a Freon leak searchIf she had indeed requested a leak search it
would have had to be scheduled for a later date as Gundlach was only taking
emergency service calls for no air- conditioning for several weeks due to the
extreme temperatures.As a longtime customer, Gundlach gave ** ***a free service
call to check the second floor system on June 24, The issue was a bad fan
motorWe gave her a free Freon leak check and also offered ** *** some credit
towards the replacement of the two systemsOut technicians, HVAC estimator, President
and office staff has endured yelling, screaming, cursing and demands from **
*** demanding her money back for the repairs.** *** decided to have another company install her new
systems*** does not feel that we own ** *** anything further.Gundlach Plumbing and Heating sincerely appreciates the opportunity
you have given us to review this complaintWe will be happy to provide our
service records from to date upon your requestThank you.*** ***
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Linda has again, misstated the facts1. Mrs. [redacted] did not say the relief valve went off. She said the water heater was leaking water. How would we know the relief valve went off when the pan is full of water.2. Linda now says the tech determined that the relief valve did not go off. Convenient since we didn't report that. This simply covers up the fact that the tech did not determine that the water heater was damaged, when in fact it was.3. If [redacted] was paid $50 and the supplier upcharged it $25 then why did Linda charge us $271? 4. We sent a check for $50 on 1/20/16 so it surely would've been received by the date of Linda's letter (1/26/16).5. The discussion was "unpleasant" only because Linda would not respond to the issue of her revoked offer to split the ceiling and the warranty repair costs. There were no raised voices on either side and both parties were civil to each other. She kept insisting; as she does now, that she offered to split the ceiling ($575) and the repair ($523.65). We had no idea Linda would renege on this offer because, as she says, after she made the split offer she found that Gundlach had not installed the pan. I don't know why that matters since the tech would've suggested replacing it in 2012 instead of going ahead with a drain install connected to a faulty pan. The tech states on the work order that he installed and tested the drain. If the pan was good enough to connect a new drain to why was it a cause for concern less than 3 years later when the drain failed? 6. We've already split $575 and $523.65 by paying the $575. Why would we now want to split the $523.65? We've already paid the $575...before Linda reneged on her side of the deal.
Regards,
[redacted]
Thank you for the opportunity to respond to the complaint of our customer [redacted]concerning the warranty replacement of a water heater in his home on August 31, 2016. Gundlach Plumbing & Heating Company, has in good faith, continued to work towards a settlement with Mr. [redacted]...
& Mrs. [redacted] for the water heater replacement. We agreed to give the [redacted]'s a credit of $271.45 for the upgrade changes to the new style water hea!:er which gave them a six year tank warranty for the newly mandated water heater redesigned because of the new EPA law which became effective as of this past April 2011In my last conversation with Mr. [redacted] on December 11, 2015, Gundlach offered to split the adjusted bill which is $523.65 with the [redacted]s paying $261 .82 and Gundlach would credit the, balance. Mr. [redacted] refused, stating that he would only pay $100.00 to settle the water heater replacement bill. Gundlach did not accept his offer.
I have checked with the sales department and yes the vehicle had been listed in error at the price of $31,000.00 on Autotrader. The error was due to a software conversion error that doubled the factory rebates of $6000.00 by reducing the sales price by $6000.00...
and then applying the available $6000 rebates along with several other vehicles listed. As soon as we became aware of the problem we corrected them all. I am sorry and staff will check vehicles listed more closely in the future as soon as they are posted online. The vehicle has been sold at the corrected price and removed. We have been in business for over 50 years and are family owned and have not ever participated in any non compliant advertising. This can be verified by checking Massachusetts consumer complaints with the attorney generals web site. Tell us why here...
Thank you for this opportunity to respond to the complaint
of our long time customer *** ***.** *** called during the week of the extreme heat in the
Richmond areaShe stated the 2nd floor HVAC system was frozen think
with ice and the system was not workingThe 1st floor HVAC system
as
cooling and the 3rd floor system seemed to be working ok.Upon arrival on June 16, 2015, the Gundlach technician
spoke with ** *** was explained the issues she had with the systems and requested
that he check all three systemsShe had to leave for work shortly thereafter
and explained her daughter would be there to write a check for the repairs when
the tech was finishedThe Gundlach technician started working to unthaw the 2nd floor systemAfter unthawing the system and wet vacuumed the water out of the pan,
he found the system was three pounds low on FreonThe system was recharged
with Freon and began cooling.The technician started checking the first floor HVCA system
and found it was two pounds low on Freon; the system was recharged and began
coolingHe checked the third floor HVAC system and found it was one pound low
of FreonThat system was recharged and began cooling the technician stated
there were no obvious Freon leaks as he did not see any indications of oil
leaking at any of the fittings or outdoor unitsHe wrote up the work order and
gave it to the daughter who wrote the check in the amount of $***.00.On the following Saturday afternoon June 20, ** ***
call the Gundlach emergency services and stated that the downstairs system was
frozen up and she had just had it repairedShe spoke with *** ***, Supervisor
on call and President of Gundlach Plumbing & Heating Company*** ***
agreed to send a technician out on Monday to do a Freon leak search, which is
normally $150.00, based on what ** *** had statedOn Monday, after performing
the leak test, the technician located a leak on the indoor system coilsAs the
system was years old he suggested that she replace that system rather than
replace the coilArrangements were made to send an estimator out to give ** ***
a free estimate to replace the systemOn the morning of June 24, 2015, after
*** *** arrived ** *** told him the second floor system had now quit
working*** had a tech to come out to the home and recheck the system and
found a fan blower motor was badDue to age of the system, ** *** asked ***
to price a new system for the second floor while he was there** *** also
asked could be give her some credit on the repair if she had *** install the
two new systems*** agreed that Gundlack would offer her some credit toward
the replacement of the two systemsAfter returning to the office and reviewing
the repair bill for the pervious week, and working up the prices to replace the
two system*** called ** *** and discussed the prices to replace the two
systems and the credit Gundlach would offer to her upon replacement of the two
HVAC systems.** *** called back a few days later and had decided to have
another company put in the new HVAC systems.** *** has been a customer of Gunlach’s for many yearsThis
was the main reason *** *** offered her some credit towards replacing two
HVAC systemsThe 2nd floor system had a number of repairs since
It was stated to her in September of 2012, when two pounds of Freon and
other repairs were made that all the systems were in need of cleaning and
servicingA leak check was also suggest at that time** *** declined as she
had done in the years past, only wanting repairs doneIn June of it was
strongly recommend that the 2nd floor system needed service
maintenance, she gain declinedJune 2014, our service dispatch called after
repairs were made the day before to check on the repairs and to schedule the
need clean and servicing of the system as the technician had suggestedAgain
she declined.Gunlach feels it has done it due-diligence through the
years in keeping ** *** informed of the systems needs for regular service maintenance
to prevent costly repairsOur Technicians, *** ***, does not recall *** ***
requesting a Freon leak searchIf she had indeed requested a leak search it
would have had to be scheduled for a later date as Gundlach was only taking
emergency service calls for no air- conditioning for several weeks due to the
extreme temperatures.As a longtime customer, Gundlach gave ** ***a free service
call to check the second floor system on June 24, The issue was a bad fan
motorWe gave her a free Freon leak check and also offered ** *** some credit
towards the replacement of the two systemsOut technicians, HVAC estimator, President
and office staff has endured yelling, screaming, cursing and demands from **
*** demanding her money back for the repairs.** *** decided to have another company install her new
systems*** does not feel that we own ** *** anything further.Gundlach Plumbing and Heating sincerely appreciates the opportunity
you have given us to review this complaintWe will be happy to provide our
service records from to date upon your requestThank you.*** ***
Dear ** ***Thank you for this opportunity to respond to the complaint
of our long time customer *** ***.** *** called during the week of the extreme heat in the
Richmond areaShe stated the 2nd floor HVAC system was frozen think
with ice and the system was not workingThe 1st floor HVAC
system as
cooling and the 3rd floor system seemed to be working ok.Upon arrival on June 16, 2015, the Gundlach technician
spoke with ** *** was explained the issues she had with the systems and requested
that he check all three systemsShe had to leave for work shortly thereafter
and explained her daughter would be there to write a check for the repairs when
the tech was finishedThe Gundlach technician started working to unthaw the 2nd floor systemAfter unthawing the system and wet vacuumed the water out of the pan,
he found the system was three pounds low on FreonThe system was recharged
with Freon and began cooling.The technician started checking the first floor HVCA system
and found it was two pounds low on Freon; the system was recharged and began
coolingHe checked the third floor HVAC system and found it was one pound low
of FreonThat system was recharged and began cooling the technician stated
there were no obvious Freon leaks as he did not see any indications of oil
leaking at any of the fittings or outdoor unitsHe wrote up the work order and
gave it to the daughter who wrote the check in the amount of $813.00.On the following Saturday afternoon June 20, ** ***
call the Gundlach emergency services and stated that the downstairs system was
frozen up and she had just had it repairedShe spoke with *** ***, Supervisor
on call and President of Gundlach Plumbing & Heating Company*** ***
agreed to send a technician out on Monday to do a Freon leak search, which is
normally $150.00, based on what ** *** had statedOn Monday, after performing
the leak test, the technician located a leak on the indoor system coilsAs the
system was years old he suggested that she replace that system rather than
replace the coilArrangements were made to send an estimator out to give ** ***
a free estimate to replace the systemOn the morning of June 24, 2015, after
*** *** arrived ** *** told him the second floor system had now quit
working*** had a tech to come out to the home and recheck the system and
found a fan blower motor was badDue to age of the system, ** *** asked ***
to price a new system for the second floor while he was there** *** also
asked could be give her some credit on the repair if she had *** install the
two new systems*** agreed that Gundlack would offer her some credit toward
the replacement of the two systemsAfter returning to the office and reviewing
the repair bill for the pervious week, and working up the prices to replace the
two system*** called ** *** and discussed the prices to replace the two
systems and the credit Gundlach would offer to her upon replacement of the two
HVAC systems.** *** called backa few days later and had decided to have
another company put in the new HVAC systems.** *** has been a customer of Gunlach’s for many yearsThis
was the main reason *** *** offered her some credit towards replacing two
HVAC systemsThe 2nd floor system had a number of repairs since
It was stated to her in September of 2012, when two pounds of Freon and
other repairs were made that all the systems were in need of cleaning and
servicingA leak check was also suggest at that time** *** declined as she
had done in the years past, only wanting repairs doneIn June of it was
strongly recommend that the 2nd floor system needed service
maintenance, she gain declinedJune 2014, our service dispatch called after
repairs were made the day before to check on the repairs and to schedule the
need clean and servicing of the system as the technician had suggestedAgain
she declined.Gunlach feels it has done it due-diligence through the
years in keeping ** *** informed of the systems needs for regular service maintenance
to precent costly repairsOur Technicians, *** ***, does not recall *** ***
requesting a Freon leak searchIf she had indeed requested a leak search it
would have had to be scheduled for a later date as Gundlach was only taking
emergency service calls for no air- conditioning for several weeks due to the
extreme temperatures.As a longtime customer, Gundlach gave ** ***a free service
call to check the second floor system on June 24, The issue was a bad fan
motorWe gave her a free Freon leak check and also offered ** *** some credit
towards the replacement of the two systemsOut technicians, HVAC estimator, President
and office staff has endured yelling, screaming, cursing and demands from **
*** demanding her money back for the repairs.** *** decided to have another company install her new
systems*** does not feel that we own ** *** anything further.Gundlach Plumbing and Heating sincerely appreciates the opportunity
you have given us to review this complaintWe will be happy to provide our
service records from to date upon your requestThank you.*** ***
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Linda has again, misstated the facts1. Mrs. [redacted] did not say the relief valve went off. She said the water heater was leaking water. How would we know the relief valve went off when the pan is full of water.2. Linda now says the tech determined that the relief valve did not go off. Convenient since we didn't report that. This simply covers up the fact that the tech did not determine that the water heater was damaged, when in fact it was.3. If [redacted] was paid $50 and the supplier upcharged it $25 then why did Linda charge us $271? 4. We sent a check for $50 on 1/20/16 so it surely would've been received by the date of Linda's letter (1/26/16).5. The discussion was "unpleasant" only because Linda would not respond to the issue of her revoked offer to split the ceiling and the warranty repair costs. There were no raised voices on either side and both parties were civil to each other. She kept insisting; as she does now, that she offered to split the ceiling ($575) and the repair ($523.65). We had no idea Linda would renege on this offer because, as she says, after she made the split offer she found that Gundlach had not installed the pan. I don't know why that matters since the tech would've suggested replacing it in 2012 instead of going ahead with a drain install connected to a faulty pan. The tech states on the work order that he installed and tested the drain. If the pan was good enough to connect a new drain to why was it a cause for concern less than 3 years later when the drain failed? 6. We've already split $575 and $523.65 by paying the $575. Why would we now want to split the $523.65? We've already paid the $575...before Linda reneged on her side of the deal.
Regards,
[redacted]
Thank you for the opportunity to respond to the complaint of our customer [redacted]concerning the warranty replacement of a water heater in his home on August 31, 2016. Gundlach Plumbing & Heating Company, has in good faith, continued to work towards a settlement with Mr. [redacted]...
& Mrs. [redacted] for the water heater replacement. We agreed to give the [redacted]'s a credit of $271.45 for the upgrade changes to the new style water hea!:er which gave them a six year tank warranty for the newly mandated water heater redesigned because of the new EPA law which became effective as of this past April 2011In my last conversation with Mr. [redacted] on December 11, 2015, Gundlach offered to split the adjusted bill which is $523.65 with the [redacted]s paying $261 .82 and Gundlach would credit the, balance. Mr. [redacted] refused, stating that he would only pay $100.00 to settle the water heater replacement bill. Gundlach did not accept his offer.
I have checked with the sales department and yes the vehicle had been listed in error at the price of $31,000.00 on Autotrader. The error was due to a software conversion error that doubled the factory rebates of $6000.00 by reducing the sales price by $6000.00...
and then applying the available $6000 rebates along with several other vehicles listed. As soon as we became aware of the problem we corrected them all. I am sorry and staff will check vehicles listed more closely in the future as soon as they are posted online. The vehicle has been sold at the corrected price and removed. We have been in business for over 50 years and are family owned and have not ever participated in any non compliant advertising. This can be verified by checking Massachusetts consumer complaints with the attorney generals web site. Tell us why here...