Thank you for the opportunity to respond to the complaint of our customer [redacted] concerning the warranty replacement of a water heater in his home on August 31, Gundlach Plumbing & Heating Company, has in good faith, continued to work towards a settlement with Mr [redacted] & Mrs [redacted] for the water heater replacementWe agreed to give the [redacted] 's a credit of $for the upgrade changes to the new style water hea!:er which gave them a six year tank warranty for the newly mandated water heater redesigned because of the new EPA law which became effective as of this past April 2011In my last conversation with Mr [redacted] on December 11, 2015, Gundlach offered to split the adjusted bill which is $with the [redacted] s paying $and Gundlach would credit the, balanceMr [redacted] refused, stating that he would only pay $to settle the water heater replacement billGundlach did not accept his offer
Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Linda has again, misstated the factsMrs [redacted] did not say the relief valve went offShe said the water heater was leaking waterHow would we know the relief valve went off when the pan is full of waterLinda now says the tech determined that the relief valve did not go offConvenient since we didn't report thatThis simply covers up the fact that the tech did not determine that the water heater was damaged, when in fact it wasIf [redacted] was paid $and the supplier upcharged it $then why did Linda charge us $271? We sent a check for $on 1/20/so it surely would've been received by the date of Linda's letter (1/26/16)The discussion was "unpleasant" only because Linda would not respond to the issue of her revoked offer to split the ceiling and the warranty repair costsThere were no raised voices on either side and both parties were civil to each otherShe kept insisting; as she does now, that she offered to split the ceiling ($575) and the repair ($523.65)We had no idea Linda would renege on this offer because, as she says, after she made the split offer she found that Gundlach had not installed the panI don't know why that matters since the tech would've suggested replacing it in instead of going ahead with a drain install connected to a faulty panThe tech states on the work order that he installed and tested the drainIf the pan was good enough to connect a new drain to why was it a cause for concern less than years later when the drain failed? We've already split $and $by paying the $Why would we now want to split the $523.65? We've already paid the $575...before Linda reneged on her side of the deal Regards, [redacted]
Thank you for the opportunity to respond to the complaint of our customer [redacted] concerning the warranty replacement of a water heater in his home on August 31, Gundlach Plumbing & Heating Company, has in good faith, continued to work towards a settlement with Mr [redacted] & Mrs [redacted] for the water heater replacementWe agreed to give the [redacted] 's a credit of $for the upgrade changes to the new style water hea!:er which gave them a six year tank warranty for the newly mandated water heater redesigned because of the new EPA law which became effective as of this past April 2011In my last conversation with Mr [redacted] on December 11, 2015, Gundlach offered to split the adjusted bill which is $with the [redacted] s paying $and Gundlach would credit the, balanceMr [redacted] refused, stating that he would only pay $to settle the water heater replacement billGundlach did not accept his offer
Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Linda has again, misstated the factsMrs [redacted] did not say the relief valve went offShe said the water heater was leaking waterHow would we know the relief valve went off when the pan is full of waterLinda now says the tech determined that the relief valve did not go offConvenient since we didn't report thatThis simply covers up the fact that the tech did not determine that the water heater was damaged, when in fact it wasIf [redacted] was paid $and the supplier upcharged it $then why did Linda charge us $271? We sent a check for $on 1/20/so it surely would've been received by the date of Linda's letter (1/26/16)The discussion was "unpleasant" only because Linda would not respond to the issue of her revoked offer to split the ceiling and the warranty repair costsThere were no raised voices on either side and both parties were civil to each otherShe kept insisting; as she does now, that she offered to split the ceiling ($575) and the repair ($523.65)We had no idea Linda would renege on this offer because, as she says, after she made the split offer she found that Gundlach had not installed the panI don't know why that matters since the tech would've suggested replacing it in instead of going ahead with a drain install connected to a faulty panThe tech states on the work order that he installed and tested the drainIf the pan was good enough to connect a new drain to why was it a cause for concern less than years later when the drain failed? We've already split $and $by paying the $Why would we now want to split the $523.65? We've already paid the $575...before Linda reneged on her side of the deal Regards, [redacted]