Ashley Furniture Homestore

Thank you for contacting Ashley Furniture Industries, Inc. We appreciate that you have notified us regarding [redacted]’s situation. We take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner. Upon full review of the...

customer’s situation, our records indicate that at this time no further money is owed back to the customer.  The customer was charged $2397.32 for his original sofa, loveseat and recliner.  After some parts delays, it was determined that we would pick up the original set and issue store credit in the amount of $2397.32.  The customer chose a more expensive set to which the store discounted down to $2397.32 as compensation for the delays.  In addition to this discount, the store gave the customer a TV stand valued at $600.00 for free. In regards to the additional $400.00 the customer feels he is owed, we invite the customer to visit the retail location with his original paperwork.  The store would be more than happy to go over everything in detail with him to make sure everything is correct. Regards Ashley Furniture Industries, Inc. Corporate Office KC

Would like company to reimburse for expenses of getting rid of the bed bugs in bedroom.

Thank you for the update from Mr. [redacted]. As we previously
advised Mr. [redacted] had a one year manufacture warranty which expired
12/2/2008. As a courtesy to our dedicated customer we did inspect the furniture
on 03/12/2011. The furniture was identified as meeting all specifications. All
seat cushions will in time often soften with normal wear and tear. This is not
considered a loss of resiliency or material manufacture defect.As Mr. [redacted] is a valued customer, our retail location
presented him with a discount offer of 50 percent towards a new purchase. He
has declined this offered seeking an additional 25 percent. We feel that our
offer has made good faith effort to assist Mr. [redacted]. At this time the offer
of 50 percent still stands, and we invite him to contact the retail location
should he change his mind.Regards,Ashley Furniture Industries, Inc.Corporate Office**

Dear Revdex.com,Please convey our apologies for the inconvenience caused be the merchandise availability .We have gone to great lengths developing the best “just in time” ordering systems possible. These systems provide our customers with the most accurate merchandise availability predictions for delivery...

or pickup that can be provided.  It is unfortunate that the manufacture supplies and availability do sometimes change beyond our own control.  We have confirmed that the delivery was completed on 12/19/14 and the furniture was in good condition. As gesture of goodwill we have agreed to refund the delivery fee to our customer. All refunds may take 14 business days to be completed. Thank you for bringing this matter to our attention.Sincerely,[redacted]
[redacted]

Thank you for the information and the opportunity to respond. Although terms and conditions were agreed to, by both parties, that state no refunds, we will allow a one time return and refund of the item. Once the Chair is returned to the DC and confirmed there are no rips, stains, tears, burns,...

holes, etc. on the unit, we will issue the refund based on how this item was purchased.

Thank you for the update on [redacted]’s complaint.  Our retail location has discussed with Ms. [redacted] the discounts with having to change the financing terms to 12 months.  The financing terms and/or discounts given are at the stores discretion.  Ms. [redacted] had advised our retail location that she will get back to them on what she would like to do.  At this time we invite Ms. [redacted] to contact and work with the retail location she purchased from. Regards, Ashley Furniture Industries, Inc. Corporate Office KC

Hi Revdex.comGood morning!This is in response to complaint # 10635201, I have reached out to guest yesterday 5-21-15 and spoke with guest (Mr) and apologigized for the inconveniences and honor the price of $1282.93 for the set. Mr is very excited 7 happy with resolution.  The new so# is [redacted] and...

is schedule to be deliver to guest on 5-30-15 , the date guest requested for delivery.Thanks as always to bring to our attention.Thanks Bibi

Hi Revdex.com Good eveningSpoke with mr. [redacted], and advise him we will offer the mirror to him for free , it will at no cost to him.Went over guest original paperwork with him and the mirror was never purchased and paid for, but we will like to make our guest happy and provide our five star guest...

services.thanks as always to bring to our attention.

Thank you for contacting Ashley Furniture Industries, Inc. We appreciate that you have notified us regarding [redacted] situation. We take these matters seriously and appreciate the time and efforts taken by [redacted] to bring this situation to our attention.   Here is response that I...

received from the LA Broadway Store, I will also be attaching the documentation that they had provided:“Service Request notes sates that sale was lowered by $100 and customer was sent $50 gift card due to the inconvenience.  As per lamps, they were returned here to store as UPS stated that customer had moved. Notes on lamps at store states that customer was contacted twice that item was returned here to sender.  Account Receivables notes shows customer financed $1331.10 and customers’ purchase history shows that $1231.10 was delivered, showing that $100 was reduced from sale.  If customer did not receive the gift card we can go ahead and resend a $100 for the inconvenience.  As for lamps, customer can pick up from store or we can resend or we can credit the $49.99 that was billed for the lamps”It does appear that the store has addressed all of their concerns and are waiting for a response back form the customer. Thank you for bringing the Guzman’s concerns to our attention.  We apologize for the miscommunication with their order and we hope we can resolve their complaint ASAP. Regards,Ashley Furniture Industries, Inc.Corporate Office SC

Thank you for contacting Ashley Furniture Industries, Inc. We appreciate that you have notified us regarding [redacted]’s situation. We take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner. After further review, we...

have reached out to the retail store location management. They have adjusted the pricing due to delivery issues and other inconveniences during the delivery. Regards, Ashley Furniture Industries, Inc.Corporate OfficeWH

Complaint: [redacted]
I am rejecting this response because: When I went to Ashley furniture location in Eatontown, NJ; and informed the saleswoman of my complaint, she informed me that the set I purchased was out of stock and that Ashley would be responsible for replacing my furniture with another set, she also told me to damage the set even more. I didnt't make anymore damages to the property. Ashley furniture sent me covers for the cushions, however, their are damages on the arms and base of the furniture. I feel that I am entitled to a new furniture set.
Regards,
[redacted]

Revdex.com
Complaint Department
Complaint ID: [redacted]
Thank you for contacting Ashley Furniture Industries in
regards to your complaintWe do regret to hear about your dissatisfaction
Upon review of the customer's claim I show that
on
9/10/we offered a full replacement of the customer's bedPer the customer's
terms and conditions once the furniture is signed for it does belong to the
customerIf the customer was looking to return the product they should have sent
it back with the drivers at the time of deliveryOnce the customer has signed
their delivery receipt they have signed that they have received their product
in good conditionAs a courtesy Ashley Furniture was going to allow a
technician to come out to repair the customer's furniture since they called
right after deliveryThe customer refused the technician and at that time we
offered an exchange for new piecesI do apologize but at this point Ashley
Furniture would stick with the previous options given to the customer and would
be happy to either exchange the pieces or have a technician come out to repair
the issues with the furniture
Please feel free to contact me with any further questions
or concerns
(Reference Stoneledge SR# [redacted])
Sincerely,
Ashley Furniture Industries, Inc
Corporate Office
**

Thank you for contacting Ashley Furniture Industries, Inc. We appreciate that you have notified us regarding Ana P[redacted]’s situation. We take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner.   Our retail location has...

made several attempts to reach Ms. P[redacted] to discuss her concerns.  We invite Ms. P[redacted] to contact the retail location to resolve her issue.   Regards, Ashley Furniture Industries, Inc. Corporate Office AB

Thank you for contacting Ashley Furniture Industries, Inc. We appreciate that you have notified us regarding [redacted]’s situation. We take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner.Upon receiving Ms. [redacted]’s...

complaint, we have reached out to upper management at the retail location she purchased from. Our management has reached out to Ms. [redacted] and has advised that the credit refund has been submitted. At this time if Ms. [redacted] has any other questions or concerns, we invite her to contact her local retail location at ###-###-####. Regards, Ashley Furniture Industries, Inc. Corporate Office KC

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  As of today, Ashley Furniture has provided me with a full refund, including the $69.99 set up fee.  No further action is needed at this time.  Thank you for your assistance.
Regards,
[redacted]

Thank you for contacting Ashley Furniture Industries Inc. We appreciate that you have notified us regarding [redacted]’s situation. We take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner.   After a full review of...

Ms. [redacted]’s concerns, we have processed an even exchange for the TV stand (W697-38) and right pier (W697-34). Ms. [redacted] is aware of the exchange and we have scheduled the delivery of the new furniture and pick up of the damaged furniture to occur on 9/8/17.   We apologize for any inconveniences caused in regards to this issue and hope that the above solution is satisfactory in resolving Ms. [redacted]’s concerns. If Ms. [redacted] should need additional assistance or has further questions she may reach out to our customer care department at ###-###-####.               Regards,   Ashley Furniture Industries, Inc.   Corporate Office   AW

Thank you for contacting Ashley Furniture Industries, Inc.  We appreciate that you have notified us regarding [redacted] situation. We take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner.   Upon review of...

Ms. [redacted] claim, we have reached out to upper management at our retail store location. They have been in contact with Ms. [redacted], and have come to an agreement on a sale price for her new twin mattresses. Ms. [redacted] new mattresses are scheduled to be delivered on 4/13/17.    Regards,Ashley Furniture Industries, Inc.Corporate Office SK

Thank you for contacting Ashley Furniture Industries Inc. We appreciate that you have notified us regarding [redacted] situation. We take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner.   After re-reviewing [redacted] concerns, we reached out to our retail location management for further assistance. They have approved an in-store credit for [redacted] furniture with the condition that a second delivery fee is paid. Please feel free to go into our retail location whenever you are able to use this credit towards reselecting different furniture.   We apologize for any inconveniences caused in regards to this issue. Please feel free to reach out to our retail location at 925-521-1977 with any further questions and concerns.   Regards, Ashley Furniture Industries, Inc. Corporate Office AW

Dear Revdex.com,Please convey our apologies for the inconvenience our customer had rescheduling their delivery.We are constantly working to develop and maintain the best customer service standards  in our industry. Our management is charged with great responsibility and empowerment to help...

resolve issues as they arise.  It is very important to us that our employees provide clear honest communication and set realistic expectations. Unfortunately we are sometimes faced with unpredictable logistical short falls that impact merchandise availability, our delivery/pickup systems, or our communication efforts.  We value our customer’s feedback and will thoroughly examine the described events. We will be contacting our customer to resolve this matter directly.Thank you for bringing this to our attention.Sincerely,[redacted]