Ashley Furniture Homestore

I apologize that you were confused. However the terms and conditions are clear on the contract which you signed and initialed.

Thank you for contacting Ashley Furniture Industries, Inc. We appreciate that you have notified us regarding [redacted] M [redacted] situation. We take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner. Upon receiving Ms. [redacted]...

complaint, we have reached out to the retail location regarding the refund.  We apologize that it is taking so long for the refund.  Our Finance department cannot process the refund until the retail location has processed it on their end and sent over the necessary papers for it.  The retail location has completed that and our Finance department is working on getting this completed.  For the inconveniences we can send out a $100.00 gift card to the Ashley Furniture Industries, Inc. HomeStore.  We invite Ms. [redacted] to contact our customer service at ###-###-#### if she would like to accept the gift card. Regards, Ashley Furniture Industries, Inc. Corporate Office KC

Thank you for contacting Ashley Furniture Industries, Inc. We appreciate that you have notified us regarding [redacted] situation. We take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner. Upon receiving [redacted]’s...

complaint, we have reached out to the retail location.  They did look into the sale and have reached out to [redacted].  They advised that all items were ordered correctly and referred [redacted] to Tempur Pedic. At this time since all items were ordered according to what the customer wanted we invite [redacted] to contact Tempur Pedic at 800-821-6621. Regards, Ashley Furniture Industries, Inc. Corporate Office KC

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11746614, and find that this resolution is satisfactory to me. 
Regards,
Denise C[redacted]

Thank you for the update on [redacted]’s complaint.  We have reviewed the customer claim and found that the service technician was out there on 4/25/17 and has addressed all issues.  We invite [redacted] to contact customer service if she has any questions or concerns. Regards, Ashley Furniture Industries, Inc. Corporate Office KC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear. I am still not satisfied with the situation. Ashley has not responded to my request to address the wall damage and the discount. They routinely off discounts as much as 25% or more to other customers so I'm not sure why they feel it's okay for my transaction to take four months. I have been told by 2 employees, one at customer service and also Ashley at the store that [redacted]'s manager will contact me but she/he has made no attempt to do so. Also I would like to return the bar stools since they aren't tall enough for a bar. My voicemail is working. The Revdex.com can try calling it if you wish.  All they seem to do is blame me for all their operational problems. I'm still waiting to contacted by [redacted]'s manager or higher since I was promised this twice now. The transaction has now been 4 months in length.Thanks,[redacted]       
Regards,
[redacted]

I have contacted our customer to confirm resolution.

Complaint: [redacted]
I am rejecting this response because: I have been sleeping on the floor for almost a month since this the delivery.  The store manager [redacted] had no care about customer service I heard he say to one of the sales person its all about numbers and accepting a return would look bad. Upon receiving the bed I immediately went to the store and spoke with the sales person and the manager that I was dissatisfied with the quality of this bed. I was told by the store to not sleep on it while its in dispute.The mattress hasn't been slept on or touched. If I had known that  it would be this hard to return something to Ashley Furniture I would had told the delivery guys not to remove the plastic. There is nothing wrong with the mattress has for a just looking at it. I almost feel like ordering a mattress from Ashley furniture is like we finally sold a mattress. I have since bought the same mattress but in a king from Ashley furiture and hopes that this will be resolved. If I can get this resolved I will contact your local new station and mines
Regards,
[redacted]

The customer was offered a discount on the bed or the opportunity to return the bed for a refund. The customer chose to return the bed. The bed is scheduled to be picked up on Saturday 6/25/16. This matter has been resolved.

Thank you for contacting Ashley Furniture Industries, Inc. We appreciate that you have notified us regarding [redacted], N [redacted]’s situation. We take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner. Upon receiving [redacted]’s...

complaint, we have reached out to the retail location.  Management from the retail location has tried contact Ms. [redacted] to assist. At this time we invite [redacted] to contact her retail location. Regards, Ashley Furniture Industries, Inc. Corporate Office KC

Thank you for contacting Ashley Furniture Industries, Inc. We appreciate that you have notified us regarding ’s situation. We take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner.
After review we have forward the information...

on to the consumer affairs department and Mrs [redacted] she be hearing from that department soon.Regards,Ashley Furniture Industries, Inc.Corporate Office LB

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11921740, and find that this resolution is satisfactory to me.  Thank you for following up quickly to this matter.
Regards,
Mike S[redacted]

Dear Revdex.com,Please convey our apologies for the inconvenience experienced by the refund process.We use a number of technological, inventories, and generally accepted accounting practices as safe checks to help ensure that our customers are billed correctly.  These processes are very important to...

us, and help ensure the satisfaction of our customers.  Refund are generally completed in 14 business days, however refunds of checks may take longer.  There is often a check holding period, required by the bank, that must be cleared prior to refund and postal services transportation time may take additional time.  It is very important to us that correct expectations are clearly communicated.  We have confirmed with our customer that the refund check has been received at this time.  We value our customer’s feedback and will thoroughly examine the described events.Thank you for bringing this matter to our attention.Sincerely, [redacted]

Thank you for the update on Garrett S[redacted]’s complaint.  We again apologize for the inconveniences we have caused Mr. S[redacted].  We would still like to offer Garrett some gift cards for the inconveniences we have caused.  He paid $129.99 for the delivery fee and we are offering $175.00 in gift cards for Mr. S[redacted] to use at one of the retail locations listed on the back of the gift card.  If Mr. S[redacted] is willing to accept this offer we invite him to contact our Customer Service Center at 1-800-477-2222 EXT. 129522 with no holding on the line, if no answer he can leave a message with his information and we will contact him back. Regards, Ashley Furniture Industries, Inc. Corporate Office KC

Not sure what to put here.  I did respond to the Ashley furniture about texting via text my reference number and pictures of the damage but I haven't heard from anyone since.  I did this on Wednesday morning 9am.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution...

is satisfactory to me.  Received a phone call from the store that they would be picking up the mattress on 9/10/2017, I thanked them. The mattress has been picked up by a third party sent by them.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: This is not a valid resolution to the situation. Services were not completed as a mess of blood was left in our house to clean up.
Regards,
[redacted]

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]All I would like is for Ashley Furniture to come and pick up the furniture and refund my money, I did not do anything out of contract, Ashley is not honoring the contract of refund. The manager [redacted] is not even telling the truth when he stated that they reach out numerous times calling me, shame on you [redacted] if that's your excuse for not doing your job as manager Ashley is going down the wrong path, he never once return my phone call or no one from the store including the corporate cp as never called me. I can give you a copy of my phone record to prove that [redacted] or no one called my number. I was the only person calling all the phone numbers to resolve this issue and still could not get any help. It's very simple come and pick up your defective furniture and refund my money, I'm available anytime of the day for the pick up.

We contacted our customer earlier today and agreed on a resolution together.