Ashley Furniture Homestore

Complaint: [redacted]
I am rejecting this response because:
I am not happy with the response. There were other complaints reportedonline from Ashley Furnitire store. I will no longer purchase any other Furnitire from Ashley Furnitire in the future. I have no bed but still left with a balance.
Regards,
[redacted]

Dear Revdex.com,I am showing that we went out on 09/29/15 to install the mechanism as well as the seat core and casing.  Per photos and notes from this visit; this has been resolved.Thank you for bringing this to our attention.Sincerely,Cheryl M[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution will be satisfactory when I receive the remaining amount of $2533.17 which was stated to be mailed out on Friday the 10th 2017.
Sincerely,...


[redacted]

We will gladly allow the consumer reselect a set that she would be happy with.  She can call and speak with customer service to help facilitate the replacement or she can call me back at the number I left on her voice mail.

Complaint: [redacted]
I am rejecting this response because: No one dropped the merchandise when unloading and IF we did dropped it then I wouldn't have filed this complaint with the store or with Revdex.com. So tell me, how do you know as the owner of the store that my merchandise was not damaged by your warehouse employees when it was delivered to your warehouse? Were you there when it was delivered or when it was moved and I know you weren't there when we picked up the merchandise. How would you know if your employees are careful with your customers merchandise? When we picked up our merchandise, the employees were not careful with it and didn't know how to load it so thats why I had to step in. Put yourself in my shoes.. I also got an email from [redacted] with [redacted], she said there should be a warranty on the merchandise. She said warranty should cover it. Not once have you mentioned warranty on the merchandise.
Regards,
[redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason if he complaint will be closed Administratively Resolved]

Thank you for the update from Ghoudsieh.  Our retail location has made several more attempts to reach the customer to resolve this matter.  Unfortunately, we cannot proceed towards a resolution until the customer responds to our calls.  We invite Ghoudsieh to contact the retail location to resolve. Regards, Ashley Furniture Industries, Inc. Corporate Office AB

Thank you for contacting Ashley Furniture Industries, Inc.  We appreciate that you have notified us regarding [redacted]’s situation. We take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner.   Upon review of...

[redacted]’s claim, we have reached out to management at our retail store location. They have advised that they have contacted [redacted], and left a message to contact the store manager at the earliest convenience to get this resolved as soon as possible.   Regards, Ashley Furniture Industries, Inc. Corporate Office SK

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Today, I had a "Bug Inspector" come out and access the situation. He has indicated that the couch does not have ants and maggots but termites and their larvae and he has confirmed that they came from the sofa. I have requested his report which he will provide within a few business days. I have never had termites in my home since I have lived here 6 years. Ashley furniture has indicated their product is sealed upon arrival, but I contest that the sofa was just wrapped in plastics and some parts came in boxes, which termites could easily get into at the warehouse their furniture is stored. It would not be cost effective to cover infestation on their warranty. I have never had a problem of had to file a complaint with Revdex.com and I am so disappointed by their response and lack of ownership or customer service to my problem. The couch is less than a month old, I should not be having this problem. The terminated and there larvae are only in one sofa, if it were a problem in my house they would be in al my furniture Orr at least within my house. Can I take any further action or is this a lost cause? 
Regards,
[redacted]

Thank you for contacting Ashley Furniture Industries, Inc. We appreciate that you have notified us regarding Michael [redacted]’s situation. We take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner. Upon full review of Mr....

[redacted]’s concerns, we do apologize for the inconveniences that may have occurred regarding the scheduled technician appointment.  Our records indicate that another technician is scheduled for this Saturday 1/21/17.  We will continue to work with Mr. [redacted] following the technician’s visit to address any warranty related issues as needed.  As a token of our appreciation and inconveniences for the recent situation, we will be sending Mr. [redacted] a $100.00 gift card.  Should Mr. [redacted] have any further questions or concerns at this time, we invite him to contact our Warranty Center by calling ###-###-####. Regards, Ashley Furniture Industries, Inc. Corporate Office AB

Thank You for contacting Ashley Furniture Industries, Inc. We appreciate that you have notified us regarding Miss [redacted]’s situation. We take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner. Upon receiving [redacted]’s complaint,...

we have reached out to upper management at the retail location.  Per management there has been a 100% credit offered to the customer for her concerns with her recliner. At this time we invite Miss [redacted] to contact her retail location if there are any further questions. Regards, Ashley Furniture Industries, Inc.Corporate OfficeND

All registrations should be automatic.  We have asked [redacted] of R[redacted] to reach out and find out why [redacted] cannot find or resolve. I am unaware of an attempt by [redacted] to contact us with the information.  If they have reached out it could be to another...

Ashley Furniture HomeStore group and there could be the reason for confusion.We will let [redacted]e, who helps us manage the protections plans, take the lead and contact you.We apologize for the inconvenience and please update us if you run into any other issues.

After review of Mr. [redacted] claim, we have received the photos that were sent in of the peeling arm rest. After review of the photos, Ashley Furniture has offered Mr. [redacted] an in-store credit of 50 percent of the unit cost. This offer has been accepted, and will be processed within 24-48 hours.   Regards, Ashley Furniture Industries, Inc. Corporate Office SK

We would like to take this opportunity to apologize for Ms. [redacted] not being notified with regards to the time frame change and also for the drivers arriving 30 minutes outside of the specified time window. Ashley Furniture time frames are 4 hours in length. We ask is that customers be available during that specified time frame. Our drivers are instructed to call customers 30 minutes prior to arrival. Since this policy was not adhered to, we would like to extend a $100 Ashley Furniture gift card for the customer's inconvenience. Regards,BAAshley Furniture Corporate Office

Thank you for contacting Ashley Furniture Industries, Inc.  We appreciate that you have notified us regarding Mike S[redacted]’s situation.  We take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner.     We...

apologize for the back order of the dining room table set that Mr. S[redacted] has purchased. Originally the items were on back order until the middle of February, but we were able to get the items sooner. We contacted Mr.S[redacted], and we have scheduled a delivery of his items for January 20th.    Regards,  Ashley Furniture Industries, Inc. Corporate OfficeSK

Revdex.com:
I had to argue with them to get them to drop the late fees and I paid the entire bill to protect my credit. I went to the store to pay this bill after talking to a [redacted] at [redacted] and was told I could not pay the bill at the store that I would have to mail it in. [redacted] the district manager never called as I was told she would. I still believe a class action suit should be filed. I am still not satisfied with the furniture and would like a full refund and have it removed from my house.

Thank you for the update on [redacted]’s complaint.  We have contacted the retail location the purchase was made at.  When the sale was canceled the authorization of the sale was not canceled completely.  This has been completed now and a refund request has been submitted.  This should show up on the next bill. Regards, Ashley Furniture Industries, Inc. Corporate Office KC

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution (cancellation and full refund) is satisfactory to me. Thank you.  
Regards,
[redacted]

Dear Revdex.com,Please convey our apologies for the inconvenience our customer has experienced by not receiving her refund.We use a number of technological, inventories, and generally accepted accounting practices as safe checks to help ensure that our customers are billed...

correctly.  These processes are very important to us, and help ensure the satisfaction of our customers.  Though extremely rare, clerical errors, such as number transposition, data entry mistakes, and manifest errors can cause inconveniences.  When an issue such as this arises we are committed to isolating the problem and fixing it as promptly as possible. Attempts to reach our customer directly to discuss this matter have been unsuccessful. We will continue attempting to reach our customer so this may be resolved. Thank you for bringing this to our attention.Sincerely,[redacted]

Thank you for contacting Ashley Furniture Industries, Inc. We appreciate that you have notified us regarding [redacted]’s situation. We take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner. Upon receiving Ms. [redacted]’s...

complaint, we have reached out to the retail location.  Management spoke to [redacted] a few days ago and apologized for the delay. They also gave her a $50.00 gift card.  The mattress was delivered on Friday 8/25/17. Regards, Ashley Furniture Industries, Inc. Corporate Office KC

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I consider this complaint resolved.
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TN, USARegards,
[redacted]