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Ashley Furniture Homestore

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Ashley Furniture Homestore Reviews (3760)

Thank you for the update on [redacted] ’s complaint We have reached out to our upper management team regarding Ms [redacted] ’s complaint Our Upper management team has reviewed her claim along with the pictures our technician took when he was there The damages in question are surface scratches Surface scratches are not a manufacturing defect We have already replaced material for one cushion on the loveseat At this time per our upper management team, we will replace the material for the sofa cushions and schedule a technician to install those parts For those parts to be ordered we invite Ms [redacted] to contact our customer service line at ###-###-#### Regards, Ashley Furniture Industries, IncCorporate Office KC

Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding [redacted] situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely mannerAfter reviewing Mr [redacted] claim, we have reached out to the retail store locationPer the store management, they have advised they will be meeting Mr [redacted] at the West Covina store location on November 6, and will be personally assisting him with his re-selectionWe apologize for the inconvenience, and hope that this solution is satisfactory in resolving Mr [redacted] situation Regards, Ashley Furniture Industries, Inc.Corporate OfficeWH

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, Nicole ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below It is unfortunate that a seemingly reputable business such as Ashley can get away with selling mattresses of poor quality to unsuspecting customersYes, I did sign the contract that described the terms of the purchase, but I never thought I was going to get such a piece of junkHad I known this, I would not have paid a dime for these mattresses; they are worthlessAs for the shuffling around of rejected mattresses and other furniture, who do we believe? A customer service representative or manager whose job is to refute all customer complaints from the comfort of an office, or the delivery guys who are the ones in the front lines, dealing with upset customers and the fraudulent dealings of the warehouse? Regards, [redacted]

Thank you for contacting Ashley Furniture Industries IncWe appreciate that you have notified us regarding [redacted] ’s situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely mannerAfter reviewing Ms [redacted] ’s concerns, we reached out to our retail locationIt was found that Ms [redacted] ’s payment was mistakenly applied to the wrong accountOur retail location will be refunding Ms [redacted] the amount that she was told was still owed We apologize for the inconveniences Ms [redacted] has experiencedPlease feel free to reach out to our retail location at ###-###-#### with any additional questions or concernsRegards,Ashley Furniture Industries, Inc.Corporate OfficeAW

Thank you for contacting [redacted] Furniture Industries, IncWe appreciate that you have notified us regarding [redacted] ’ situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely mannerUpon receiving [redacted] ’s complaint, we have reached out to the retail location and warehouse The retail location has ordered a new Loveseat for [redacted] and delivery is scheduled for 7/22/ At this time we invite [redacted] to contact her local retail location if she has any questionsRegards, [redacted] Furniture Industries, IncCorporate Office KC

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***s

We are researching and attempting to reach our customer so that we may work toward resolution

Thank you for contacting Ashley Furniture Industries IncWe appreciate that you have notified us regarding [redacted] ’s situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner After reviewing Mr [redacted] ’s situation, we have reached out to our retail location and in home damage department to look into the matter further At the retail level, they have provided compensation for the inconvenience of the delivery and the unprofessional delivery team We are still currently working with our warehouse and in home damage department to promptly and completely resolve the property and vehicle damage We apologize for all of the inconveniences that have occurred and we will provide an update in regards to the property and vehicle damage as soon as possible Regards, Ashley Furniture Industries, IncCorporate Office AW

Good afternoon, we would be more than happy address your refund concerns Our guest experience manager, [redacted] , has reached out a few time over the past week, and she can be contacted at ###-###-#### Mon-Fri 8-and will be more than happy to process a refund for you I apologize for the inconvenience, but I look forward to assisting you in resolving the matter asap Thanks ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] In process of working with the business/creditor in resolving this issue

Dear Revdex.com,Please convey our apologies for the refund error that has occurred.We use a number of technological, inventories, and generally accepted accounting practices as safe checks to help ensure that our customers are billed and refunded correctly These processes are very important to us, and help ensure the satisfaction of our customers Though extremely rare, clerical errors, such as number transposition, data entry mistakes, and manifest errors can cause inconveniences When an issue such as this arises we are committed to isolating the problem and fixing it as promptly as possible We have found the error and corrected it We have refunded Synchrony again today the numbers on the account were transposed, thus did not go into the customers account We have confirmed the credit has been sent and will be available to confirm in 7-business days, if the customer uses online banking and 1-billing cycles if she is using her paper statements.Thank you for bringing this to our attention.Sincerely, [redacted]

We have verified that our customer's gift card was mailed on 10/6/It is printed on a card stock paper, and may resemble an advertisement at first glance Please feel free to contact us directly with any questions

We have discussed resolution with our customer

I completely understand you are not in favor of our process Communication and reaction should be faster There was a mistake made in the showroom that had a rippling effect that we are still working through The process is designed to work with about customers in the Jacksonville and Brunswick market each month., with a small Customer Service and Operations staff We use a third party delivery service and contract drivers to ensure we are getting the best service in the market The damages are not acceptable and we are working through the process to correctWe have an all sales are final policy because we are not designed to absorb returns and sell used furniture We have no clearance store or outlet center, there are some small pockets in the showrooms for some pieces that are corrected but cannot be sold as new Returns that are manufacturer approved are returned to them., so trust your mattress came directly from the manufacturer We order twice a week and receive deliveries twice a week We are not a stocking mattress dealer We can't even offer next day delivery currently because we have to wait for inventory to be produced We have taken back mattresses before and believe the marks are made on the assembly line most likely when the machines that wrap them in plastic get too close to the mattressAn additional delay to the process is to determine where the issue originated from, was it a manufacturer's defect, a receiving issue, or a delivery issue Three different groups are responsible for their part of the process.The original complaint was an update on the process and you indicated that customer service has been working with you It is in our best interest to have the sale go timely and accurately the first time so please work with us as we go through the process to correct the issues.Thank you

Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding [redacted] situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely mannerUpon receiving [redacted] complaint, we have reached out to Management in our Phoenix customer service department Management has approved for the replacement part to be ordered and also approved for a service technician to go out and install the part at no charge to *** The replacement part has shipped out and per UPS tracking number, the part delivered on Friday August 11th On 8/4/a customer service representative contacted Mr [redacted] to advise of the part order and service technician and Mr [redacted] stated he would install the part himself We are still willing to send out a service technician to install the part if [redacted] is unable to install it himselfWe invite Mr [redacted] to contact our customer service department at 602-442-if he needs to schedule that technician serviceRegards, Ashley Furniture Industries, IncCorporate Office KC

Everything has been handled on our side The customer was refunded and a check was mailed for the damages I guess the consumer can keep rejecting the response as much as they'd like, but we have done our part

Customer agreed to let us reschedule a mattress inspection for 1/24/

Date: 4/30/ Revdex.com Complaint Department Complaint ID: [redacted] At Ashley Furniture one of our primary goals is to provide customers with the highest quality of serviceWe do regret to hear of your dissatisfaction Upon review of the customer’s complaint it looks like they were financed through a finance company, not through Ashley FurnitureThe customer signed a contract for days same as cash on March 20th If the account was not paid on full on March 20th the finance company would then charge the customer interest starting from the original date I do apologize but there is nothing further Ashley Furniture can do for this customer as the finance company is following their terms and conditions Please feel free to contact me with any further questions or concerns (Reference Stoneledge [redacted] ) Thank you for giving us an opportunity to respond to this situation Regards, Ashley Furniture Industries, Inc

Thank you for the update on Ms***’s situation, we have reached out to the Ashley Furniture Home store regarding the credit to be processed and item being picked up The credit memo has been processed and we have tried contacting Ms [redacted] on 1/8/and 1/10/to schedule a pick up date for the item At this time we will continue to reach out to Ms [redacted] to schedule a pick up date with her but also ask that Ms [redacted] contact the Ashley Furniture Home Store to schedule a pick up date, as we cannot complete the refund process until item is picked up Regards,Ashley Furniture Industries, Inc.Corporate office**

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Description: Furniture Retailers

Address: 3750 Williams Blvd, Cedar Rapids, Iowa, United States, 52404

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