Ashley Furniture Homestore

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Regards, [redacted] ***

We will gladly allow the consumer reselect a set that she would be happy with She can call and speak with customer service to help facilitate the replacement or she can call me back at the number I left on her voice mail

Good Evening,Our records indicate [redacted] refund has been processed We sincerely apologize for any and all frustration this situation has caused [redacted] Sincerely,Ashley Furniture HomeStore

Date: 4/03/15 BBB Complaint Department Complaint ID: [redacted] At Ashley Furniture one of our primary goals is to provide customers with the highest quality of service. We do regret to hear of your dissatisfaction and take these matters very... seriously. Upon review of the customer’s complaint the customer has signed all terms and agreements. The customer was fully aware of our damaged merchandise procedure when signing the congratulations sheet. If the customer was unhappy with the product it should have all been sent back with the drivers at the time of delivery and not just one item. Ashley Furniture has also reviewed the customer’s delivery receipt stating they have accepted their furniture and it is in good condition and the customer signed the receipt and did not make any notes as to any damages. At this point Ashley Furniture will still offer one of the following options, an even exchange of the damaged pieces, or parts and a technician. The Ashley Furniture Homestore where the customer has purchased from has been trying to reach out to the customer to review these options. Please feel free to contact me with any further questions or concerns. (Reference Stoneledge SR# [redacted] ) Thank you for giving us an opportunity to response to this situation. Regards, Ashley Furniture Industries, Inc. Normal 0 false false false EN-US X-NONE X-NONE / [redacted] Style Definitions */

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: Complaint was intended to go to Ashley Furniture IndustriesAccepting response to close out and open new complaint with company headquaters I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

DO NOT BUY FROM ASHLEY! We have had nothing but problems with two chairs we purchased from them in January 2019. The cushions began to fail, slanting to one side after 3-4 weeks. They replaced the first set of chairs. When the new set was delivered, they appeared fine, but after about 3 weeks we began to notice the same problem. They sent out a tech who acknowledged the slant, but his report said nothing is wrong, customer preference. Also, they never followed up with a call letting me know what the tech said and I had to physically go into the store because no one would answer the phones. They said they could give me store credit, but no refund unless a tech deemed it a manufacturing defect. I wanted a refund, due to what appeared to me to be extremely poor customer service, I didn’t want to purchase anything else from Ashley. It was then suggested another tech come out, so we followed their suggestions. This tech was very sympathetic, said he could definitely see the cushions were slanted to one side, put it in his report, but then said this is normal. I even spoke with corporate several times (because everyone was sending me back and forth between the store and corporate). Last week a person at corporate said that they would speak to the store and would have someone from the store contact me with a resolution. A week went by and no contact which I have found to be a normal policy with Ashley, there is no proper follow up. So I contacted the store only to be told that Now, they will not only give me a refund, but they won’t let me return the chair for a store credit. Therefore I am stuck with junk chair that hurt my back due to the slanted cushion. If you buy from Ashley and there is a problem with the furniture, you are stuck with it!

Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding *** ***’s situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely mannerWe have contacted the customer
regarding her mattress claim, and she is scheduled to have a technician inspect her mattress on April 20thOnce the technician has completed his report, we will notify the customer of the outcomeRegards, Ashley Furniture Industries, IncCorporate Office SK

Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding *** ***’s situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner We have reached out to our retail store location in regards to Ms***’s claimThey have advised they have tried to assist Ms***, picking the item up multiple times and have re-stuffed the damaged sectionsThe item has been repaired to manufacture standardsPer the contract with Acceptance Now, they will maintain the item to working conditionThey have offered to settle Ms***’s account but Ms*** refused At this time, we are unable to assist Ms*** as the item has been brought to manufacture standards We invite Ms*** to contact our retail store location with further questions or concerns at ###-###-#### Regards, Ashley Furniture Industries, IncCorporate Office WH

Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding Amber Daugherty’s situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely mannerUpon receiving Amber’s
complaint, we have reached out to the retail locationThe retail location has offered to void and refund the protection plans. The retail location will process this refund for Amber. At this time if there are any questions we invite Amber to contact her retail locationRegards, Ashley Furniture Industries, IncCorporate Office KC

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me Thank You VERY much I know I could not have resolved this without you
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
I received a call from Ashley and set up an appointment for a representative to come out and look at my furnitureI was supposed to receive a call on Friday december 19th to tell me a window of time for them to come by on Saturday December 20thI never received a call and nobody every came to my home.Regards,
*** ***

I have made a few attempts to reach the consumer I have left voice mails for her to return my call I can give a better update once they return my call

Per manager at the retail store there is an order for a new lamp to be direct shipped to Mrs***'s homeThe approximate delivery date is 11/15/Regards, Ashley Furniture Industries, IncCorporate Office SK

Complaint: ***
I am rejecting this response because:I was given hours to change my mind if all sales are final then my order shouldn't have been changed and I shouldn't have been given the hoursI wouldn't have signed anything if I wasn't told and it was written on my order that I had the hours You claim that you have worked with me but from the begining I was uneasy about finalizing the purchace hence I was given the hoursI spoke with three different employees from your store about cancellation all verballyThe merchandise my husband ordered is already in our home and we are satisfied with the service and the productYour employees and store policies are horrible and not customer friendlyThe sale that was changed was not finalized and I didn't sign anything on that orderThe down payment was for the original order that was selected while I was in the store and I was again given hours to finalizeI do not want the merchandise and have made myself quite clearI have been told that if I spoke with someone about cancellation it would be cancelledIt makes no sense to argue about canceling a product order that I don't have.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

We have refunded the consumer per their request

New Roman","serif">Thank you for contacting Ashley Furniture Industries, IncWe
appreciate that you have notified us regarding Mr***’s situationWe take these matters
seriously and want to ensure the proper steps are followed so a resolution can
be reached in a timely manner.To better assist the customer we would like to see the issues the customer is experiencingPer the address provided by the customer to the Revdex.com, he no longer lives in the state of ***Because of this we are unable to send a technician to inspect the unitsWe ask that the customer please send pictures showing the peeling so we may address the issue with our Quality departmentThe pictures can be texted to ###-###-####Please reference SR#*** Attn: *** * in the body of the textIf texting is not an option, the customer can email [email protected] reference SR#*** Attn: *** * in the subject line of the emailIf neither option is acceptable the customer may mail the pictures into Ashley Furniture, *** *** *** *** ** *** Attn: ** in HCCAs soon as we receive the pictures we will be able to look further into the issue and see if we can find a resolution.Sincerely,**Ashley Furniture Corporate Office

Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding the update of *** ***’s situationWe have reached out to the retail store location and warehouse for an update on the status of Ms***’s claimThe Warehouse advised they have made multiple attempts via telephone and have left voice messages in regards to the in-home damages, and are waiting for Ms*** to return their callsThe store management has advised Ms*** has requested them to stop contacting her until she receives the refund from Acceptance NowThey have been trying to schedule a pidate with Ms*** but she refuses to schedule until she receives her refundPer our policy, we are unable to refund a customer until the items have been picked up and returned to our warehouseRegards, Ashley Furniture Industries, IncCorporate Office WH

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received, your complaint will be closed Administratively Resolved]
Revdex.com,
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaintFor your reference, details of the offer I reviewed appear below
I want what I paid for. I didn't wait in line in degree weather to be pushed around by this company and their advertising. What Ashley Furniture has done, and is doing, is wrong. How many other people have been cheated or wronged by this type of practice? What about in the future? How many other people have to be cheated before this type of practice will stop? Ashley Furniture can either give me the 55" Toshiba LED that I purchased or we can let the courts decide. I am not going to give up on this
Regards,
*** ***