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Ashley Furniture Homestore

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Ashley Furniture Homestore Reviews (3760)

Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding [redacted] ’s situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely mannerUpon full review of Ms [redacted] ’s concerns, our retail location has advised that they would contact Ms [redacted] to discuss the situation and issue a refund We invite Ms [redacted] to contact the retail location with any questions or concernsRegards, Ashley Furniture Industries, IncCorporate Office AB

Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted] I UNDERSTAND THAT BUT WHEN I MADE PURCHASE AT YOUR STORE AMOUNT WAS WHICH IS UNDER WHAT YOU SAY APPLIES TO MONTH FINANCINGTHAN WHY DID THE SALES PERSON ASKED MANAGER AND THEY SAID YES IT WOULD BE MONTHS WITH NO INTEREST ALSO THE CUSTOMER SERVICE PERSON SAID IT WOULD BE MONTHS.THAN YOU HAVE TO PEOPLE IN YOUR EMPLOYMENT THAT FABRICATED THE TRUTH TO GET SALE

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I am NOT satisfied at all with Ashley Furniture I did respond to you Friday September 16, with a message informing you that I did NOT get my money back, a replacement chair, or the broken chair fixed I informed you that they had picked up their chair and did not do anything else I did receive a partial refund a noted in previous correspondence Please be advised that I was waiting to see if a refund was being processed and being patient with all parties involved to see if it was going to appear on my credit card statement If needs be, I will open another complaint with the Revdex.com informing you of this matter I do not have merchandise that I paid for or my money; Ashley Furniture has it all That is not fair to either party I want my money back Please email me back that this email has been received I have attached a screenshot of the email from Revdex.com as well as the email that was sent this past Friday I am going under the assumption that you were out of the office on Friday after I had sent my response to you Please fix this error.Thanks, [redacted] ***###-###-#### Regards, [redacted] ***

Initial Business Response / [redacted] (1000, 5, 2017/04/25) */ We apologize for the confusion on their orderThe customer was delivered the correct color and the incorrect color was picked up and returned to our warehouseWe apologize that initially, they may not have been called back immediately but were definitely taken care of in a timely manor We appreciate the comments and strive to provide excellent service to our customers Initial Consumer Rebuttal / [redacted] (2000, 7, 2017/04/26) */ (The consumer indicated he/she ACCEPTED the response from the business.) It seems consistent with the overall lack of Customer Service found in a number of retail outletsWe will never buy or recommend Ashley Furniture againGreat products (Arrogant and condescending Management) and especially the gal that answers the phone when you have a problem

After getting our Guardian rep involved with Ms [redacted] 's issue, Guardian has determined that the damage is covered under her protection plan Guardian will be issuing full credit for the replacement item Ms [redacted] has been contacted in regards to the resolution

Date: 6/15/ Revdex.com Complaint Department Complaint ID: [redacted] At Ashley Furniture, one of our primary goals is to provide customer with the highest quality of serviceWe do regret to hear of your dissatisfaction After reviewing the customer’s complaint I have reached out to the store the customer purchased fromThe manager at that store stated they will be fixing the customers financing terms today to be the month financing termsThe store apologizes for the long wait in getting this corrected but assured me that it would be fixed for the customer Please feel free to contact me with any questions or concerns (Reference Stoneledge SR# [redacted] ) Thank you for giving us an opportunity to respond to this situation Regards, Ashley Furniture Industries, INC

Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding [redacted] ’s situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner.Upon receiving Ms [redacted] ’s complaint, we have reached out to upper management at the retail location she purchased fromOur management has reached out to Ms [redacted] and has advised that the credit refund has been submittedAt this time if Ms [redacted] has any other questions or concerns, we invite her to contact her local retail location at ###-###-####Regards, Ashley Furniture Industries, IncCorporate Office KC

Good Evening,We truly apologize for the delay we experienced from our manufacturer when trying to deliver [redacted] 's furniture It is never our intention to disappoint our customers and we understand how disappointing it is when we are unable to deliver on the estimated delivery date Our ownership group has been made aware of the problems [redacted] encountered Steps are being taken to address the delays and the lack of communication [redacted] experienced Sincerely,Ashley Furniture HomeStore

Complaint: [redacted] I am rejecting this response because: I still do not have the mattress and I have been told multiple reasons as to why its still NOT delivered.Weather, delivery error, back order, warehouse issues, etc....and when you call the customer care center to try to get any information ###-###-#### option 2, you will waitminimum of minutes to speak to a live personLast night I waited minutes to speak with someone allfor them to tell me they still dont know when it will be deliveredthis is TERRIBLEI ordered the mattress February 14, Again I WILL NEVER DO BUSINESS WITH ASHLEY FURNITURE AGAIN AND WILL ADVISE EVERYONE I KNOW NOT TO AS WELL Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] I am filing a lawsuit against Ashley furniture not the collection agencyFor the last time I am asking for a copy of all my purchase and thereafter records and an address where Ashley Furniture will be served Best regards

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.The retailer is violating the consumer protection laws in the State of CA under Civil Code section They did NOT properly post their return policy and the fact that they stated the policy on the receipt does NOT exclude them from this legal requirement to post The links below clearly state the law The mattress and base were NOT marked "Final Sale" for example If they fail to accept the return in a timely manner, I will be forced to file suit against them for damages I have video evidence to support my claims Additionally, the odor is still resonating from the mattress and its' continued presence may cause serious dangers to my health It has now been over a month and I am unable to use the mattress and the smell has permeated to my clothing which is located in a closet near the mattress I implore that a suitable remedy be offered immediately before matters get worse!https://oag.ca.gov/consumers/general/refundshttp://www.dca.ca.gov/publicat... Regards, [redacted] ***

Hi Revdex.com Good morning! Hope all is well, just spoke with guest and apologized , however will not be able to refund or exchange mattress & box-spring for beg bugWe will not bee able to accommodate guest request .Thanks as always to bring our attention

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I was offered a check of $which I could cash and use at any location although this amount does not cover the full replacement value of the defective chair I am requesting a check in the amount of the purchase price, that I may cash and use at my local store If a check could be cut to me for the smaller amount, I don't see why a check can't be cut to me for the full replacement value of the furniture Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: We did finally get a return call but we do not feel there was any resolution to the problem Regards, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI spoke with [redacted] from Ashley [redacted] stated she would be looking into a replacement footboard if one is available [redacted] stated if this was not an option she would look at repair and a discounted priceI also stated if not I would be interested in a full refund of the entire bedroom setRegards, [redacted]

Dear Revdex.com,Please convey our apologies for the inconvenience our customer feels that the product quality has caused.We support the limited warranty provided by the furniture’s manufacture and agree that furniture should be free of material manufacturing defects when received from usThese warranty terms are publicly available through the manufacture's website and can be provided on request In accordance with these warranty terms we will gladly make every appropriate effort to restore the furniture to show room quality condition.At this time, no material manufacturing defect has been found with the seat cushions All seat cushion cores will soften with use and will conform to the shape of the user At our own expense, we agreed to send a representative from US Quality Furniture Services to our customer’s home, this was on 10/17/ Their report states that the cushioning is normal, and that this is an issue of perception On 11/28/as a gesture of good will our Office of the President offered to allow our customer to reselect (select a different product of equal value, or upgrade and pay the difference) We do feel this offer was generous when taking into account that our customer has been in possession of her purchase for months and no material manufacture defect is present Our customer chose to refuse this offer.We would be happy to re-extend the offer to reselect, if this will satisfy our customer Should our customer wish to accept this offer she will need to contact us again within the next days.Thank you for bringing this matter to our attention.Sincerely, [redacted]

New Roman","serif Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding Ms [redacted] ’s situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner.The customer is correct with the offer Ashley Furniture has madeWe will allow the customer an even exchange for the items in question or we will give the customer a reselection credit for the amount of the sectional and ottoman plus tax to pick out something newThis offer is in keeping with the Sales Terms and Conditions that are laid out on the back of the customer's sales receiptCustomers are required to initial these stating they agree to the terms of the saleOur technician was to the customer's home on 1/12/and in his professional opinion, the items in question meet the manufacturing specificationsThe technician's photos have been forwarded on to the Revdex.com for their review.Sincerely,**Ashley Furniture Corporate Office / [redacted] Style Definitions */

Date: 7/20/ Revdex.com Complaint Department Complaint ID: [redacted] Thank you for contact Ashley Furniture Industries in regards to your complaintI do apologize to hear of your dissatisfaction At this point the [redacted] store manager has tried to reach out to the customer times over the last few days and has been completely unsuccessfulWe request that the customer please contact the [redacted] store for any further assistancePlease call ###-###-#### Please let me know if you have any further questions (Reference Stoneledge SR# 424145) Regards, Ashley Furniture Industries, Inc

Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding [redacted] ***’s situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner.After discussing the situation with the retail location, they have agreed to pick up the chairs and issue a refund Once the items are scanned back into the warehouse, the refund process will begin Should the customer have any questions or concerns regarding the refund, we invite them to contact the retail location they are working with.Regards,Ashley Furniture Industries, Inc.Corporate Office**

Good Afternoon,Our Terms and Conditions state that all refunds must be completed within (3) calendar days of receiptHowever, we understand that we have not met [redacted] ' expectationsTherefore, we will issue a full refundPlease allow 7-business day for this refund to be processedThank you,Ashley HomeStore

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Description: Furniture Retailers

Address: 3750 Williams Blvd, Cedar Rapids, Iowa, United States, 52404

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