Ashley Furniture Homestore

I am not sure I am following Driver or helper for the delivery service was hurt on your property and currently there is no damage to the property or need for a cleaning service You would like a refund of the delivery charge when the delivery was completed regardless?I follow if the delivery was not completed, I follow if you need the delivery service to pay for a cleaning service I am not following a refund for services renderedPlease explain further why the delivery service and delivery team should lose compensation for work completed We would like the opportunity to fix the issue

Complaint: [redacted] I am rejecting this response because: Finally, someone did come out after many phone calls and hasselTwice I was told someone would come out and never did I will not recommend this store to anyone and the customer service is horrendous Sincerely, [redacted] ***

Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding [redacted] situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely mannerUpon receiving *** situation, we have reached out to management ***’s sales history has been reviewed showing that the original mattress that was defective was never picked up when the credit was authorizedIt was left there for the customer to use The new mattress that was chosen at that time was delivered and is now deemed defective A credit memo has been processed for the amount that [redacted] paid however it does not reflect the amount of the credit that was used from the first defective mattressCurrently we are having management review the credit to determine what that total credit amount should be Once it has been determined we will be reaching out to [redacted] to advise of the total amount It will be as in store credit as we do not do refundsRegards, Ashley Furniture Industries, IncCorporate Office KC

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I understand I will be receiving the full amount of $once the furniture is picked up on May 20th 2017> Regards, [redacted] ***

[redacted] received a furniture Technician who repaired her furniture on 4/8/and signed off that the order is complete

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: I called Ashley's furniture today after reading the email from last weekI called to hear some news regarding the furniture I had ordered two months ago because according to the email, it should arrive to the store this weekThey told me one of the pieces arrived and the other two won't arrive to the store until April 11thThat would be almost three months after I first ordered the furniture back in January! If I had known that it would take this long, I wouldn't have gone through with the orderI've lost trust with this company over and over again because every time I contact them, they tell me something differentThey are a unreliable companyI have a family of seven; it's difficult to be without furniture for the past two monthsI've bought furniture from different stores for the last twenty years and I've never experienced such a unprofessional serviceI'm disappointedAt this point I don't want the furnitureI want a full refund for the order due to the disservice I've experienced throughout all of this Regards, [redacted]

Date: 12/9/ Revdex.com Complaint Department Arbitration Administrator Complaint ID: [redacted] At Ashley Furniture, one of our primary goals is to provide customers with the highest quality of serviceWe do regret to hear of your dissatisfaction Upon review of the customers claim we have found more details with the customer’s order and why they did not receive a gift cardAt the time the customer purchase the Ashley Furniture store was offering a promotion of 15% off store wide plus a [redacted] gift card on purchase of more than $This promotion could not be combined with any other sales or promotionsWhen the customer purchased they were getting a 40% discount on their furnitureDue to the large discount the customer was already receiving the gift card was no longer an optionThe customers sales person offered them the 15% discount with the gift card in exchange for the 40% discount the customer was receivingThe customer was well aware that if they chose the 40% discount the [redacted] card was not an option and chose to receive the 40% discount instead I do apologize for the behavior of [redacted] s at that location and that they were not more clear on the situation but at this time the customer would not be eligible for the gift card Please feel free to contact me with any further questions or concerns (Reference Stoneledge SR# [redacted] ) Sincerely, Ashley Furniture Industries, Inc Corporate Office [redacted] / [redacted] Style Definitions */

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: I am rejecting this response because: I do understand human error and mistakes, however, I think that the sales person set out to make the sale no matter what I did research as a consumer and yes, I did provide a price from a competitor (which is not an uncommon technique amongst consumers), and miraculously the salesperson was able to reduce the price at the time of purchase by approx$ I was then notified upon delivery that the base was incorrect and amazingly, we would need to pay $additional to get the correct base This is a technique referred to as bait and switch in order to make the sale Regards, Rachel Shepard

Ordered a couch, two recliners and a coffee table, explained to the sales person that we wanted all pieces at the same time. Received an email Wednesday the 18th stating all pieces would be delivered on Friday the 20th of December. On Thursday we had our old sectional taken out to prepare for the delivery the next morning.
Om Thursday late afternoon we receive a call stating that the couch is now back ordered until the 30th. We have 20 guest arriving for a Christmas party on Saturday and now we have no couch, customer service reply to this was sorry.
Sales rep was great from there on down I would not believe any thing these people say.
I will not be back for sure if this is how they do business.

We are contacting our customer to confirm resolution

I apologize that you have had some difficulties dealing with the Protection Plan company We will need to investigate more, but they certainly should cover pet stains as long as the claim was submitted under their terms As far as a refund goes the purchase was made through Home Furnishing Solutions a leasing company The policy is that all sales are final so I'm not sure who would have discussed a refund with you If you could provide a name we can investigate that as well[redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is ok with me until I finally see the credit on my accountI have read to many reviews where they mentioned that a credit was suppose to be given and no credit was ever givenI will follow up with the Revdex.com after the time frame passed that they said my account would reflect the credit Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: Regards, [redacted] ashley could not play with his customers, I did not accept to fix them to let ashley see that is a defect not a use damage, I was waiting a tech this of february and did not appear.I know and everybody know this is not a serious company, if you want to take care of your customers you have to go personally a manager or something and see my furnitures, bad quality all the paint is falling off like NAIL PAINT AFTER DAYS OF APPLIED, is ridiculus I am not buying a bag of potato chips on the market, be a serious company please do not be a Liars, HOPE EVERYBODY READ THIS AND SEE WHAT KIND OF COMPANY YOU ARE.you are telling me that I damaged the furniture, are you sure? Did you go to see my furnitures personally dont be ridiculus

Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding this Customer’s situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner.The store has been in contact with the customer The customer has gone into the store and selected a new mattressCustomer has picked up the new mattress at the warehouse on 11/16/ Sincerely, Ashley Furniture Homestore – Corporate Office

Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding Ms [redacted] s situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner After reviewing Ms [redacted] claim, we have reached out to our retail store locationThey have advised Ms [redacted] agreed to a technician appointmentThe appointment is scheduled for 8/18/If Ms [redacted] approves the date schedule for the technician, the technician will call the day prior with a time frameIf this day does not work, we invite Ms [redacted] to contact the retail store to have the appointment rescheduledThey have left a voice message and are waiting for Ms [redacted] to call back to follow up with the claim Regards, Ashley Furniture Industries, IncCorporate Office WH

Dear Revdex.com,We support the limited warranty provided by the furniture’s manufacture and agree that furniture should be free of material manufacturing defects when received from usIn accordance with the warranty terms we would normally make every appropriate effort to restore the furniture to show room quality conditionIn this case, it took multiple attempts to correct the issue and subsequently the customer ended up re selecting As a gesture of good will, we have offered $compensation for all the inconvenience we have provided our customer.Thank you for bringing this to our attention.Sincerely, [redacted] ***Office of the President

Dear Revdex.com,Please convey our apologies for the inconvenience our customer has experienced due to damaged merchandise.We support the limited warranty provided by the furniture’s manufacture and agree that furniture should be free of material manufacturing defects when received from usThese warranty terms are publicly available through the manufacture's website and can be provided on requestIn accordance with these warranty terms we will gladly make every appropriate effort to restore the furniture to show room quality condition We have been trying to reach our customer and will continue to do so We want to ensure our customers satisfaction and will discuss options available with our customer directly, once we are able to reach them.Thank you for bringing this to our attention.Sincerely, [redacted] [redacted]

Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding [redacted] s situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner.Upon receiving Mr [redacted] s complaint, we have reached out to the retail location he had purchased from Management had reached out to Mr [redacted] and advised that the table he was requesting would be sent to him Per the conversation between Mr [redacted] and management this is what he wanted in order to be satisfied The table(s) were delivered on March 30th.Regards, Ashley Furniture Industries, Inc.Corporate OfficeKC

The purchase was made at the store at the Long Beach Town Center: [redacted] Blvd., Long Beach, CA The people at the store were wonderful The dispatchers (for the delivery people) were AWFUL Every single one of them I had to speak to (I think it was a total of throughout the day) The delivery people were great (after they actually delivered the item when they got there, they said, "Oh, it won't fit through your door and started to leave!!! After allllll we had been through with them that day We have a STANDARD size door I don't know why they thought it wouldn't fit??? But my husband taught them how to do it LOL -- isn't that their job??).Also - since this happened, the store DID refund my delivery fee We don't have the new piece yet (because the one piece that was delivered was damaged) as it is supposed to be delivered 12/ ALSO - we have since learned from the delivery people that the part was not "back ordered." That was a flat out lie from the dispatchers who really don't give a damn about customers The delivery people said, "Yeah we got there to load it up this morning and couldn't find your box!" So you know, of course the obvious thing to do is to LIE about it If you look on YELP, this is a common occurrence with them

Good Afternoon,We are showing that all credits and refunds have been processed for [redacted] .Thank you,Ashley Furniture HomeStore