Sign in

Ashley Furniture Homestore

Sharing is caring! Have something to share about Ashley Furniture Homestore? Use RevDex to write a review

Ashley Furniture Homestore Reviews (3760)

We are contacting our customer to discus resolution.

Complaint: [redacted]I am rejecting this...

response because: as a consumer I feel as though I should have every right to protect my expensive piece of furniture I intentionally spent a lot of money on. If anything happens after one year I have nothing to fall back on and cannot afford to spend MORE money on a whole new set. IF this would of never happened in the first place I'd still have 3-4 years left on my original sectional to date.Sincerely,[redacted] & [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. I spoke with [redacted] after the message she left on my cellphone on January 1, 2015 at 10:25 am. I explained to her the situation and how [redacted] called, asking for [redacted] and said "oh I'm not suppose to talk to you, wrong number" and hung up the phone. I called back and asked for an explanation as to why she did this and she stated she could not do nothing in regards to this matter. She also stated [redacted] which is one of the managers was sick and I would have to wait until he came back. I explained this to [redacted] when I spoke with her and she stated this would get resolved, they did cancel the order and they would refund my money. I will give [redacted] a call today to follow up on where they are in this process.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: We already dealt with the issues with the business delivering the wrong products to our house. Our credit and account that they charged us with is incorrect and we want our billing adjusted and credited back to our account like they promised us back in January.  
Regards,
[redacted]

We have gone above and beyond to work with this customer and get all of her issues fixed, we have ordered her new pillows and got them sent directly to her home, we have repaired her ottoman, all of her chairs have been fixed. We have sent technicians to this customers home several times and each...

time a technician comes out, the customer has a brand new issue.
The issue the customer has with her table, was never noted at time of delivery, at time of delivery the customer had no issue with the table, but we are also taking care of the table for the customer, we have picked up the table from her home brought it our warehouse, it was repaired and the customer is going to stop in to check over the table before we schedule it in for delivery.
Every issue this customer has had, we have fixed for her.
 
Thank You,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]     Regards,
[redacted]s

Dear Revdex.com,  Please convey our apologies for the delay in receiving her refund.The holiday season is a special time of year.  We understand that the pressures faced at this time of year, combined with inconveniences of any type can make a customer feel undervalued.  We...

do care about our customers, and value each customer.  We are making every reasonable effort to satisfy as many of our customers as possible. We are constantly working to develop and maintain the best customer service standards in our industry. Our management is charged with great responsibility and empowerment to help resolve issues as they arise.  It is very important to us that our employees provide clear, honest communication and set realistic expectations. Unfortunately we are sometimes faced with unpredictable logistical short falls that impact merchandise availability, our delivery/pickup systems, refunds or our communication efforts. We value our customer’s feedback and will thoroughly examine the described events.We have thanked our customer and advised that a check has been printed and mailed.  Thank you for bringing this to our attention.Sincerely,[redacted]
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]This is not what [redacted] said he would do. He said he would take it off my bill. I called Marylou in the store all she can offer me is "I wash my hands of it!"  What kind of comment and customer service is that. That's pretty much what the whole Ashley Furniture Company has done washed their hands of it. Apparently they aren't going to follow through with what they promised. And I like I mentioned I have gone in the store to purchase something and the manager kept me waiting and wouldn't come. Unbelievable, just horrible.

We have contacted our customer this morning and are working together on a resolution.

Dear Revdex.com,Please convey our apologies for the difficulties created by the electronic failure.We support the limited warranty provided by the furniture’s manufacture and agree that furniture should be free of material manufacturing defects when received from us.  These warranty terms are publicly...

available through the manufacture's website and can be provided on request.  In accordance with these warranty terms we will gladly make every appropriate effort to restore the furniture to its manufacture specification.We are constantly working to develop and maintain the best customer service standards in our industry.  It is very important to us that our employees provide clear honest communication and set realistic expectations.  Unfortunately we are sometimes faced with unpredicted logistical short falls that impact our communication efforts.  We value our customer’s feedback and will thoroughly examine the described events.On 10/28/2014 a US Quality Furniture Services representative inspected our customer’s furniture, and provided us with replacement part recommendation.  Replacement part orders can take between 2-4 weeks to ship and are sent by a standard ground carrier.  This replacement part order was placed with the manufacture, and was shipped to our customers home on 11/19/14.  When our customer receives these replacement parts we ask that they contact us at ###-###-####.  At that time we will schedule a licensed craftsman to install the ordered replacement parts on a mutually agreeable day.We trust this minor repair recommended by US Quality Furniture Services will restore our customer’s furniture function-ability to manufacture specifications.Thank you for bringing this matter to our attention. Sincerely,[redacted]
[redacted]

Thank you for contacting Ashley Furniture Industries, Inc.We appreciate that you have notified us regarding [redacted]’s situation. We take these matters seriously and want to ensure the...

proper steps are followed so a resolution can be reached in a timely manner.   Upon review of Mr. [redacted]’s claim, we have reached out to the retail store. Management from the retail location has advised that they will authorize in store credit for what Mr. [redacted] paid for his recliner. We invite Mr. [redacted] to contact our retail location for a list of product manufactured in the United States.   Regards,Ashley Furniture Industries, Inc.Corporate Office SK

I completely understand you are not in favor of our process.  Communication and reaction should be faster.  There was a mistake made in the showroom that had a rippling effect that we are still working through.  The process is designed to work with about 2000 customers in the Jacksonville and Brunswick market each month., with a small Customer Service and Operations staff.  We use a third party delivery service and contract drivers to ensure we are getting the best service in the market.  The damages are not acceptable and we are working through the process to correct. We have an all sales are final policy because we are not designed to absorb returns and sell used furniture.  We have no clearance store or outlet center, there are some small pockets in the showrooms for some pieces that are corrected but cannot be sold as new.  Returns that are manufacturer approved are returned to them., so trust  your mattress came directly from the manufacturer.  We order twice a week and receive deliveries twice a week.  We are not a stocking mattress dealer.  We can't even offer next day delivery currently because we have to wait for inventory to be produced.  We have taken back mattresses before and believe the marks are made on the assembly line most likely when the machines that wrap them in plastic get too close to the mattress. An additional delay to the process is to determine where the issue originated from, was it a manufacturer's defect, a receiving issue, or a delivery issue.  Three different groups are responsible for their part of the process.The original complaint was an update on the process and you indicated that customer service has been working with you.  It is in our best interest to have the sale go timely and accurately the first time so please work with us as we go through the process to correct the issues.Thank you.

Sorry for the late delay. I have talked to Mrs. [redacted]. We are giving her a mattress pad today. The third party company has sent her another replacement that I told her to keep. She is pleased and has my direct line should she have any other...

issues.               Thank You

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted] Please take note the new telephone number of [redacted] Thank you

Complaint: [redacted]
I am rejecting this response because:  I would like to wait prior to closing this request.  If Ashley's furniture follows through with their promises I will accept this as a resolution.  Until then I cannot accept.
Regards,
[redacted]

Dear Revdex.com,Please convey our apologies for the inconvenience our customer has experienced due to billing issues.We use a number of technological, inventories, and generally accepted accounting practices as safe checks to help ensure that our customers are billed correctly. ...

These processes are very important to us, andhelp ensure the satisfaction of our customers.  Though extremely rare, clerical errors, such as number transposition, data entry mistakes, and manifest errors can cause inconveniences.  When an issue such as this arises we are committed to isolating the problem and fixing it as promptly as possible. We have been unable to reach our customer through email or by phone.  However, we will continue to investigate the charges.Thank you for bringing this matter to our attention,Sincerely,[redacted]

Hi Revdex.com Hope all is well, this claim is against [redacted] , the extended warranty plan, this letter was sent for action and follow up. Ashley call guest to follow up , got voice mail left message with a call back number for guest to contact us. Thanks as always to bring to our attention.

This is a natural result of  body oils transferring to fabric and is not covered by an accident plan.  We will reduce the expense of the re-covering of the back to $85.00 for the parts and labor, and we will have our tech pick up the back and return it when completed.  We will wait to...

hear back on our response.

[redacted]  [redacted]g it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Thank you for contacting Ashley Furniture Industries, Inc. We appreciate that you have notified us regarding [redacted] situation. We take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner. After a full review of Mr....

[redacted] concerns, we apologize, however we do not cover bed bug infestations.  There are several different ways a home can become infested with bed bugs ranging from person to person contact, being brought in on luggage or backpacks, to the bugs actually traveling through the walls of an apartment complex or home.  Bed Bugs also possess the ability to go into a dormant like stage when food is not available.  Bed Bugs are capable of being dormant for several months making it difficult to pin point when the actual infestation took place. Again we apologize for any inconveniences, however we will not be assisting with this matter. Regards, Ashley Furniture Industries, Inc. Corporate Office AB

Check fields!

Write a review of Ashley Furniture Homestore

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

Ashley Furniture Homestore Rating

Overall satisfaction rating

Description: Furniture Retailers

Address: 3750 Williams Blvd, Cedar Rapids, Iowa, United States, 52404

Phone:

Show more...

Web:

This website was reported to be associated with Ashley Furniture Homestore.



Add contact information for Ashley Furniture Homestore

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated