Ashley Furniture Homestore

Unfortunately, the consumers items are taking a little longer that we anticipated.  They are showing to arrive at the end of this month and we will get them delivered just as soon as they arrive.  We do not do refunds, but she is welcome to reselect some items that may ship a little...

quicker.

New Roman","serif">Thank you for contacting Ashley Furniture Industries, IncWe
appreciate that you have notified us regarding Mr[redacted]'s situationWe take these matters
seriously and want to ensure the proper steps are followed so a resolution can
be reached in a timely manner.Upon receiving this complaint, we have been in contact with the store's upper managementWe have been advised that starting today (3/5/15) the customer's financing will be converted to a month planHe will be mailed a copy of the paperwork and his interest charges will be wiped outIt will be as if the customer is starting from scratchSincerely,**Ashley Furniture Corporate Office

We sincerely apologize for your dissatisfaction with the resolution offered. In regards to the advisement of where this was manufactured, we do not have any records or notes indicating that this was advised at the time of purchase and the sales associate states he did not advise him that this was made in Mississippi.   According to our records, the Reclining Power Sofa was delivered to your home on 03/07/17. The terms and conditions on the back of your signed sales invoice does state our return policy which states we reserve the right to refuse returns/exchanges. Our terms also explain that items accepted into the home that are reported damaged within 72 hours will be offered a courtesy technician. Our records indicate that you signed agreeing that you read and understood these terms and conditions. We have attached a copy of that document.   Please understand that due to the nature in which furniture products are used, we do not allow returns/exchanges. Once the product is in the home, we have no control over the home environment. We did however offer to send a technician to correct any issues you had with the Reclining Power Sofa as outlined in our policy.   Our Store Management understood your dissatisfaction with your experience and did attempt to accommodate you further outside of our normal policy by offering a re-select to any item in our store at an equal or greater value. The re-select credit is applicable on all items, not just sofas. We will not be able to offer a return but we would be more than happy to exchange the current piece out or allow you to re-select to anything you’d like. Please let the store know if you’d like to proceed with this.   Regards, Ashley Furniture Industries, Inc. Corporate Office SK

Thank you for contacting Ashley Furniture Industries, Inc. We appreciate that you have notified us regarding [redacted]’s situation. We take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner.   After reviewing Mr....

[redacted]’s claim, we have reached out to the retail store location. They have advised they have called and emailed Mr. [redacted]. They are waiting for a call back to move forward to resolve the issue.     Regards, Ashley Furniture Industries, Inc. Corporate Office WH

Date: 5/5/16
Revdex.com
Complaint Department
Complaint ID: [redacted]
Thank you for contacting Ashley Furniture Industries, Inc. in regards to your situation. We take these matters very seriously and regret to hear of your dissatisfaction.
Upon review of the customer’s complaint we have reached out...

to the Ashley Furniture HomeStore where the customer had purchased their furniture. The HomeStore stated that they have already spoken to the customer today. The customer has a furniture technician scheduled to go to their home today and if the technician is unable to fix the furniture to the customer’s satisfaction they will be doing a full replacement for the items in question.
The customer was satisfied with this answer and would be waiting for the technician to arrive today.
Please contact me with any further questions or concerns.
(Reference Kingswere SR# 90881)
Regards,
Ashley Furniture
SL

Thank you for contacting Ashley Furniture Industries, Inc. We appreciate that you have notified us regarding [redacted]’s situation. We take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner.   Our upper management has...

been working with Mr. [redacted] to come to a resolution of his issue. We invite Mr. [redacted] to continue to work with that member of upper management until his issue is resolved.   Regards, Ashley Furniture Industries, Inc. Corporate Office SK

Dear Revdex.com,Please convey our apologies for the inconvenience with setting up the transaction.We use a number of technological, inventories, and generally accepted accounting practices as safe checks to help ensure that our customers are billed correctly.  These processes are very important to us,...

and help ensure the satisfaction of our customers.  In order to use a store credit from 2012, there is a process we must work through to ensure it is correctly applied to a transaction. On 12/4/14 (the day before the Revdex.com submitted this claim) our store completed that process and prepared a transaction which uses the store credit described by our customer.  Our customer paid an additional charge for the difference of the new purchase.  The sale is currently scheduled to be delivered on 12/22/14.  As a gesture of good will toward our customer we have not charged for the delivery service to be preformed.  Please let us know if there is missing information we should be aware of, our customers satisfaction is important. Thank you for bringing this matter to our attention.Sincerely, [redacted]
[redacted]

Thank you for updating on us on Mr. [redacted]’s complaint.  We have once again reached out to the retail location Mr. [redacted] purchased from.  We do apologize, but $200.00 is what is being offered as compensation, we feel this is an adequate amount for the troubles Mr. [redacted] has gone thru.  We also apologize to Mr. [redacted] regarding the damage product, however we can certainly assist with that and send one of our Furniture Technicians out for repair of that table.  We invite Mr. [redacted] to contact our Customer Service Center at ###-###-#### to schedule that technician service. Regards, Ashley Furniture Industries, Inc. Corporate Office KC

Worst experience I've ever had trying to get a purchase delivered correctly. Sales rep ordered the parts wrong twice. After 6 weeks still no delivery, went to manager & asked for refund who talked me into giving them one more chance to deliver correctly. Today was 2nd attempt since talking to manager & delivery still brought wrong rails for the bed. I have a mattress on the floor for my child to sleep on & 6 parts of the bed frame propped against the wall because it can't be put together without the rails & slats. Originally ordered this on Oct. 20. It is now Dec 17. Husband is on his way to store to try to talk to manager again who has not called him back since leaving a msg for him to call this morning. Needless to say zigs I'll never purchase anything from Ashley Furniture again.

Thank you for contacting Ashley Furniture Industries, Inc. We appreciate that you have notified us regarding [redacted] M [redacted]’s situation. We take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner. After further review of [redacted]’s...

situation, we have tried to reach out to him to discuss the situation.  We have not been able to make contact with [redacted].  We have sent an email to [redacted] as of 12/14/17.  Currently we are waiting for [redacted] to contact us back as well as continuing to try and reach out to him. Regards, Ashley Furniture Industries, Inc. Corporate Office KC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I was told by a representative that they would no longer honor the warranty that was paid for five years. I would like for them to give me a full refund and come collect their property.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

July 28, 2015 Revdex.com of New Jersey1700 Whitehorse Hamilton Square RoadSuite D5Trenton, NJ 08690-3596 Re: Revdex.com Case # [redacted]Consumer: [redacted] To Whom It May Concern:In regards to the claim filed against our company,Ashley Furniture HomeStore, on 7/23/2015 by [redacted]...

 [redacted] did purchase a sofa, from us backon June 4, 2015. This sofa is out of stock and will be until the middle ofAugust.  I have reached out to [redacted] to offer him a reselection for something we may be able to get for himearlier or we can give him a compensation refund of an additional $100.00.  I have not yet heard back from [redacted] tosee what he would like to do.  Ourcompany strives to serve all our customers with the best 5 star customer serviceand the best quality products in accordance with all policies mutually agreedupon at point of sale. We value [redacted] business; the customer will be assistedto the best of our ability. If we can be of any further assistance, please do not hesitate to call.Kindest Regards,Corporate Care Manager hy here...

Thank you for contacting Ashley Furniture Industries, Inc. We appreciate that you have notified us regarding [redacted]’s situation. We take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner. Upon review, we have reached out to...

the management at the retail location, and they have contacted the customer. Mr. [redacted] was given an in store credit, and has reselected a new mattress. He is currently scheduled for delivery on April 1st. We invite Mr. [redacted] to visit our retail store if he would have any questions. Regards, Ashley Furniture Industries, Inc. Corporate Office SK

Thank you for contacting Ashley Furniture Industries, Inc. We appreciate that you have notified us regarding [redacted]’ situation. We take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner. After further review of...

Bonnie’s situation, we have found that technician service is scheduled for 10/8/17.  We have Bonnie’s claim scheduled for post service follow up, so we will reach out to her after the technician has been out there. Regards, Ashley Furniture Industries, Inc. Corporate Office KC

Thank you for contacting Ashley Furniture Industries, Inc.  We appreciate that you have notified us regarding [redacted]’s situation. We take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner.   Upon review of Ms....

[redacted]’s situation, we have reached out to upper management at our retail store location. They have advised that they have been in contact with Ms. [redacted], and delivery is scheduled for 12/18/17, for the wrong item she received. Also, they have offered compensation, that Ms. [redacted] did agree on.   Regards, Ashley Furniture Industries, Inc. Corporate Office SK

Everything has been handled on our side.  The customer was refunded and a check was mailed for the damages.  I guess the consumer can keep rejecting the response as much as they'd like, but we have done our part.

Thank you for contacting Ashley Furniture Industries Inc. We appreciate that you have notified us regarding [redacted]’s situation. We take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner. After reviewing Ms....

[redacted]’s concerns, we reached out to our retail location. It was found that Ms. [redacted]’s payment was mistakenly applied to the wrong account. Our retail location will be refunding Ms. [redacted] the amount that she was told was still owed.  We apologize for the inconveniences Ms. [redacted] has experienced. Please feel free to reach out to our retail location at ###-###-#### with any additional questions or concerns. Regards,Ashley Furniture Industries, Inc.Corporate OfficeAW

Robert there is not enough information in the complaint to follow up on the invoice and original prices of the furniture.  Please send additional information. What was the original price?  Most of the Ashley Product carries a 1 year manufacturer warranty, some pieces after longer for...

mechanisms and frames.  The warranty for accidents is for 5 years.   Thank you.

the technician from SAW came out on Saturday at 6:04pm. He inspected the furniture pieces and took pictures for Bibi, I asked him if leather couches peal, he stated that leather couches do not peal. When I purchased these pieces I was told these were in fact leather. I paid extra money to make sure these were good quality and I'm told these are not what I purchased. I also asked him if these can be repair he said they usually try to repair them but the success isn't great. Bibi contacted me today and ordered to come fix the pieces. I declined, I want what I paid for. I have asked Bibi for her higher up to call me in case they have questions for me. Again, we are going on two months with no resolution. Revdex.com can you please help!