Ashley Furniture Homestore Reviews (%countItem)
View Photos
Ashley Furniture Homestore Rating
Description: Furniture Retailers
Address: 502 Fountain Pkwy, Grand Prairie, Texas, United States, 75050-1405
Phone: |
Show more...
|
Fax: |
+1 (817) 633-6855 |
Web: |
www.ashleyfurniture.com
|
E-mails: |
Sign in to see
|
Add contact information for Ashley Furniture Homestore
Add new contacts
Went to Ashley's when I moved to Texas with my disabled spouse. We bought a bedroom set, couch, love seat, lift chair, desk. 2 months and no deliver
Paid for in full all this 5000.00 worth of furniture, and it has been two months. The desk showed but on floor with no screws, and the remainder of furniture has never been delivered. that kept telling us for two months now its coming, have no where to put clothes, sit, and a desk on the floor from no screws the delivery driver said he would be right back and never came bask.
Would like the furniture we paid for, since of course we cant afford any new furniture from another company since they took our money and never brought ours to us!!
Customer received the balance of their product 9/5/18. During the initial delivery 8/3/2018 the customer signed for no set up at that time......on 8/24/18 customer contacted customer care stating they needed hardware to set up the desk. The order was placed.. Hardware was shipped to the customer 9/1/2018. Today the customer care department reached out to confirm they in fact had received the hardware for the desk and inquired if the customer needed someone to come to their home and assemble the desk. The consumer declined. We are sorry for the length of time from initial delivery until closure, however once we were notified of issue made every attempt to expedite furniture and customer service. Customer has received all of their merchandise and the missing hardware. File closed
Purchased a bedroom set a year ago and it looks like I've had it forever. The paint that's supposed to be wood has came off on all edges.
3/01/2017 is when it was purchased on my debit card.
A replacement of furniture that actually has good quality.
Ashley Homestore is allowing the customer to reselect with no usage fee, the full amount of the original purchase. The customer is aware.
Sales practice and misleading information provided.
I purchased furniture from Ashley Homestore in Arlington, Tx; location 1530 W-I20. I was offered several purchase option and decided on AcceptanceNow due to being advise this would help increase my credit score, which was a plus for me. I had already advised the sales rep I did not want any hard inquiries on my credit due to purchase that would be made in the future. I was given a price by Ashley Homestore $2265.27. When completing the process I was advised at the end of the purchase I would pay back 2426.32 if paid within 90 days, which included taxes. I was advised by the rep I could logon to the AcceptanceNow website to make my payments as well as anything extra to have the balance paid-off within 90 days. I was also offered to setup autopay with my debit card, which I did. This sounded like a good deal until my first payment came due. Myself and My husband started receiving collection calls about non-payment. I advised the rep I had authorize autopay using my debit card and found the person whom took the application enter the incorrect zip code. At this point I was a little irritated so I asked t speak with a manager. I spoke with the manager and she stated she would resolve the issue and took my payment. The next day I receive another collection calls stating they have not receive my payment. I advised the rep I setup $350 with a manager. After reviewing my account she found the funds; this was the first payment (July 15 payment). At this point I figured the autopay issue had been resolved until I received another collection call for the Aug 15th payment. Adv the agent about the previous issue and she stated the payment did not process. I adv the agent I had funds in the account and she adv me I could logon and make my payments, which I did, but found I was only able to pay the regular monthly payment amount so I called the store. I spoke with an agent and she adv me I could pay over the phone or come into the store. Well, I would have thought they would have waived the fee due to the issue they caused, but that did not take place so I went into the store on 8/18/2018 to pay toward the balance. I advised the agent I would like to make a payment and she provided me with an amt of $296.76. I adv the agent I paid the monthly pmt on 8/15. I adv her I would like to pay extra toward the bal. I adv her I would like to pay $200.00 and she adv me she was unable to get the amt to $200, which was strange to me so I asked why and she stated she could not get the tax amt to $200. She adv me I could either pay $199 or $201. I adv the agent I only wanted to pay extra toward the bal and she adv me I had to pay taxes on the amt I was paying. I adv the agent I was given an amt of 2426.32, which included the taxes so why am I paying taxes again. She stated I should have been adv by the Ashely sales rep. I adv her the Ashely sales rep provided me with an amt and handed the paper to the AcceptanceNow rep. At this point I requested the contact and she adv me I was given one already. I adv the agent I need another copy and she stated she was unable to provide. I adv the agent if a cust request a copy of a contract she should provided so she stormed off and eventually provided me with the contract. I advd her if she would have asked why was I requesting a copy of the contract she would have known I received two contact in the beginning due to the agent making an error and I wanted to make sure I had the correct figures. So I said all of this to say my complaint is about misinformation and service. If taxes where included in the amt provided $2426.32, why am I paying taxes when I make payments toward the balance. I paid $350, $296.76 and $199.00; my balance should be $1580.35, but I was advised my balance is $1695.10. I was given a 25% discount, but in the end that will not be the case if the balance is paid within 90 days; its more. I would think after paying my final payment within the 90 days the amount would be $2426.32, which include taxes.
I would like a store credit to offset the charges I am paying to AcceptanceNow because it was Ashely Homestore that referred me. I was advise if I pay within 90 days I would pay 2426.32, which includes taxes; after making the final payment the amount would be more than $2426.32. I could have completed the 90 day layaway with Ashely's and benefited from the sale that was taking place that weekend.
Ashley Homestores is reaching out to the finance company on the customers behalf in effort to rectify the issue. Although Acceptance Now has a kiosk at the store location they are not affiliated with Ashley Homestore. The contract between the consumer and Acceptance Now appears to be the issue. We will update when problem is resolved.
This past year I bought a bedroom set from Ashley Furniture HomeStore in Arlington, TX. Mr. Ray truly gave me the best customer service I have ever had with a purchase. Being in various types of customer service myself, this was a huge deal to me. This was especially true, as a furniture purchase is a huge deal to me, being on a budget and only having bought a few new items in the past. Hands down, he was the most cordial, genuine, and helpful salesman I've ever dealt with. He listened and really worked to meet my needs and desires and ended up exceeding my expectations. He even wrote me a personal thank you note! Timeless class there! I love, love, love my beautiful, new bedroom set. All their staff was excellent as well. From Jonathan who loaded a lamp in my car to the customer service reps in the store and those who handle deliveries over the phone, to the gentlemen who delivered the rest of my furniture, all were so polite and professional. I'll never go to "That other place" again; (they turned out to be quite disappointing), nor anywhere else. Ashley will be my furniture store forever. I'm so thankful and blessed to find Ashley. I was concerned they might be pricey, but found their prices good and the quality was there as well. They do have a large selection with various ranges, but everything I looked over seemed well made and fairly and competitively priced, and I'd been looking for 2+ years! I'm very happy and satisfied. Thank you Mr. Ray and Ashley furniture for running your company how it should be! E.
Unreliable, inconsistent and damages too numerous to list.
Sales gives one date the furniture should be available for delivery. Then delays are added.
I waited 26 days from the purchase to the delivery day.
Delivery gives one date they will call about delivery. Then they call on another date.
Delivery gives one time they will arrive and they arrive a different time.
When the furniture was delivered, I noted many, many chips, dents, stain rubs and a hole in the cabinet.
I found out that it is the warehouse's policy to remove the furniture from the original boxes and then plastic wrap the pieces before putting them on the truck. Delivery claims they are inspecting the furniture, but this procedure adds to the handling and the damages.
I could not tell if all the damages were made at the warehouse of if these items were returned by other customers because there were so many damages.
I then waited 6 more days for Ashley to contract repairs to the furniture. When a repairman arrived, he was in such a big hurry; he fixed half of the damages and added some others. One hole in the cabinet could not be repaired and said he would order the wood piece. However, Ashley's said this piece could not be ordered and offered to replace the lower part of the china cabinet.
(It is now 32 days from purchase until the decision to replace the cabinet.)
I asked if the cabinet could be delivered in its original box as to reduce damages. They told me if it is delivered in the original box, the delivery people would not remove it from the box but just drop it off.
This is a very stupid policy, because it is more work to remove it from the box and wrap it with plastic at the warehouse then unwrap it at the residence instead of removing it from the box at the residence.
The unboxing, wrapping and unwrapping also adds to the handling and damages.
I decided I didn't want Ashley to pick up or deliver any more furniture. If I ask for a refund, who knows how long I would wait. If they exchanged it, the damages and poor repairs would start all over again.
I finally called a repair facility and paid for proper repairs myself. The china cabinet is now usable.
I will never buy from Ashley's furniture again.
Ashley Homestore (DFW) is sorry we could not meet customers expectations. Therefore, we notified the customer we would pick the furniture Buffett and Hutch up for a full refund on June 22, 2018. The effort to reach the customer to schedule has not been successful. Another email has been sent to the address above in hopes to satisfy the customers wishes ASAP. CODE: HAGUPXXXXX
below you will see the email we received from the consumer...we reached out in the attempt to rectify or at least help with the issue...we will honor the request and no longer attempt to pick up furniture for refund.
Again we are sorry fell short of the Pete H's expectations. Although, we were willing to refund he has made it clear that he no longer wants to be contacted by any of our staff. We are closing the file on this issue.
Sales gives one date the furniture should be available for delivery. Then delays are added.
I waited 26 days from the purchase to the delivery day.
Delivery gives one date they will call about delivery. Then they call on another date.
Delivery gives one time they will arrive and they arrive a different time.
When the furniture was delivered, I noted many, many chips, dents, stain rubs and a hole in the cabinet.
I found out that it is the warehouse's policy to remove the furniture from the original boxes and then plastic wrap the pieces before putting them on the truck. Delivery claims they are inspecting the furniture, but this procedure adds to the handling and the damages.
I could not tell if all the damages were made at the warehouse of if these items were returned by other customers because there were so many damages.
I then waited 6 more days for Ashley to contract repairs to the furniture. When a repairman arrived, he was in such a big hurry; he fixed half of the damages and added some others. One hole in the cabinet could not be repaired and said he would order the wood piece. However, Ashley's said this piece could not be ordered and offered to replace the lower part of the china cabinet.
(It is now 32 days from purchase until the decision to replace the cabinet.)
I asked if the cabinet could be delivered in its original box as to reduce damages. They told me if it is delivered in the original box, the delivery people would not remove it from the box but just drop it off.
This is a very stupid policy, because it is more work to remove it from the box and wrap it with plastic at the warehouse then unwrap it at the residence instead of removing it from the box at the residence.
The unboxing, wrapping and unwrapping also adds to the handling and damages.
I decided I didn't want Ashley to pick up or deliver any more furniture. If I ask for a refund, who knows how long I would wait. If they exchanged it, the damages and poor repairs would start all over again.
I finally called a repair facility and paid for proper repairs myself. The china cabinet is now usable.
I will never buy from Ashley's furniture again.
Do not contact me again!!!
Wrong couch delivered. Store employees lied to me about options and told me that I ordered the couch that was delivered. Very rude to me & my husband.
We ordered a couch from the Plano story in March 2018. It was scheduled to be delivered on April 7. When he arrived at our home, it was the wrong configuration of the couch. The delivery men were very respectful and told us to call our salesman to figure out how to fix the problem. We called Jayce Flores to explain out issue and he told us that the couch delivered was the couch that we ordered and signed off on. The sheet he was referring to was a sheet that we were not given a copy of. I asked for the couch configuration that was on the showroom floor and he continued to tell us that we ordered the couch that was deliver even when he himself had not seen the couch. He told me that there wasn't anything he could do because the Warehouse was closed but that he would call customer care to see what they could do. He said that buying the floor model could be a possibility but that he needed to talk to the store manager. He promised to call us back and that customer car would call us back that day and before it would be "night". His entire conversation with us was extremely rude. At 8 pm, we had not received a call so we called Jayce on the number he gave us. No answer. We called the store and spoke with Rohan, a customer care representative, and he was much better to deal with and also said that selling us the floor model would be an option. He just needed to talk to the Branch Manager, Rodney. He said that they would call us on Sunday the 8th. Rodney called and was extremely rude on the phone accusing me of wanting him to be fired because he wasn't going to sell us the floor model. He said he would be fired if he sold us the floor model. He also continued to accuse me of ordering the couch that was delivered and that I shouldn't have signed the paper if it was the wrong configuration. I told him I was trusting his employee to put in the correct order. I don't know who was at fault. I don't even care who is at fault but I would like for this this be made right. They finally found the right couch at the warehouse but they couldn't deliver in time for us. My husband then had to take off a whole day of work and drive to Grand Prairie to pick of the couch and deliver it himself. They took off the delivery fee but that's not enough. The harassment and lying is uncalled for. I will never shop there again and will tell all of my friends and family not to every shop there.
I would like a discount on the couch we purchased since my husband had to take an entire day off from work to go pick up the couch and deliver and for the harassment that we both received from Jayce (salesman) and Rodney (branch manager). Both are completely rude and unhelpful. Rohan was the only nice one we talked to and even he lied to us and told us that we could buy the floor model for a discount since we didn't get the correct couch. The lack of couch in our home made us cancel a party that we had planned for months because there was no where for people to sit. It was a huge inconvenience and now all of those people who were supposed to come know that Ashley messed up, was very rude, didn't compensate and they will never shop there.
Upon speaking with store personnel, Ashley Homestores apologizes for the confusion. Apparently the customer inadvertently ordered the sectional in the opposite format. In the attempt to correct and not make the customer wait for the product (which would take a couple of weeks to be produced) the product was found a the local warehouse. Ashley Homestores does not sell the floor model unless its a discontinued item from the factory. The customers needed the product quicker than it could be delivered therefore the store informed the customer if they chose to pick it up instead of waiting for delivery they (the store) would refund the delivery fee. The customer was agreeable to this offer.
(The consumer indicated he/she DID NOT accept the response from the business.)
I asked for the couch that was on the showroom floor to be ordered and the salesman ordered the wrong couch. It's funny that they wouldnt give me a copy of this infamous sheet that I "signed". They continue with the lies and will not take ownership of their actions. I am highly disappointed in this company. I will NEVER shop there again and will tell everyone I know of their lies and poor customer service.
PLEASE SEE ATTACHED DOCUMENTATION; these are copies of the consumers order and verification sheet signed for the original configuration of product...customer ordered
qty 1 LAF CORNER CHAISE SKU XXXXXXX AND
qry 1 RAF SOFA SKU XXXXXXX
When they actually obviously needed the opposite, because they received the following on the order they picked up
qty 1 RAF CORNER CHAISE SKU XXXXXXX AND
qty 1 LAF SOFA SKU XXXXXXX
Ashley furniture is very sorry the customer feels we misrepresenting the order, as you can see we provided the product ordered and signed for by the customer. Traditionally there is a 30% restocking charge for incorrectly ordered product, this was waived.
(The consumer indicated he/she DID NOT accept the response from the business.)
The salesman explained to us that the configuration is based on when you are sitting on the couch. So yes, the order sheet is correct if that's the way you say which is left and which is right. If that is the case the wrong couch was delivered but no one from this company will admit that nor would they help us in a respectful way. At this point I don't expect anything from this horrible company. They have accused me of making the mistake here but I have not. I am not happy with this company and do not agree that it is resolved but I have nothing more to say or do.
We order a Sofa, Loveseat, and recliner on 3/04/2018. We received the recliner on 3/21/2018 which was in good condition. The sofa and loveseat arrive damaged and they took them back. The manager never contacted me and I have to call them to get a status with my sofa and loveseat. On 4/06/2018 I received the sofa and loveseat. The sofa is made with a mix of leather and vinyl, and it's ridiculous it's very noticeable. One of the most insulting parts was that we received the exact safe loveseat we returned. It has the exact same defects, a customer care person told us that it isn't the same loveseat. We sent her new pictures and she compared with the old pictures they had on file and she said over the phone that it is the same defect as the old one. This has been one of the most frustrating purchases we have made since we haven't received what we ordered in over a month.
Product_Or_Service: Whiteville Sofa, Loveseat, Recliner
Order_Number: Sales Order XXXXXXXX
Other (requires explanation) We want a sofa and loveseat in the same quality and condition as the recliner. The recliner arrived in perfect condition with the quality we were expecting.
Ashley Homestore Customer Care reached out to the customer and discussed leather match (this is the description of the product )
We have reordered replacement items at the customers request, we agree to refund the customer should they not be happy with the new set.
Customer is aware and agrees.
(The consumer indicated he/she ACCEPTED the response from the business.)
They are doing as we asked, and have started to contact us more.
My sectional was delivered damaged and I have asked for it to be replaced.
I ordered a living room set from Ashley Furniture in November. It was delivered 12/30/17. When the sectional was delivered there was two areas damaged. One of the recliners frame was damaged and the wedge was broken (didn't realize this was damaged until after I reported the recliner.) I called Customer care & reported the damage. I requested for a pick up & replacement. They advised that repairs had to be done first because they would offer a refund. They explained if repairs cannot be fixed then a refund would be offered. This is not right anytime I have purchased something and it is damaged a replacement or refund is offered immediately. I agreed to repair the recliner. Ashley use a 3rd party company for repairs and it was difficult scheduling a day & time. Finally they came and fixed the recliner by replacing the frame. Now the wedge is wood and the repair man stated he can put 2 by 4s in it to fix. Sorry I paid $1800 for a new sectional not a repaired one. I refused repair and requested a replacement. I am asking for the wedge to be replaced not the whole sectional but have been told no. I have spoken to multiple front line agents that cannot assist. Basically telling me I can only get the sectional repaired and refused to replace the wedge. Every time I ask to speak with a manager/supervisor they are not available and I have to wait for a call back. One of the agents (Melissa-customer care) told me that sometimes things are delivered damaged and need repairs. So I'm paying full price for a brand new sectional only to receive a damaged one that needs repairs? Sounds like they need to focus on better delivery packaging and handling with care instead of forcing a damaged or broken item on a customer. I am not rich and don't have money to blow. If I buy something out of the store I want a brand new item.
I would love for a replacement that is not damaged to be delivered. I don't want any more repairs done. If this cannot be arranged I would like the sectional picked up and a full refund issued.
Ashley Homestore is replacing wedge as per customers request. Ashley services the manufactures warranty. Product was delivered December 2017, broken wedge reported March 2018, service technician stated could be repaired within an hour. Customer refused repairs. Ashley Homestore in interest of customer goodwill has offered to replace wedge.
Failure to deliver products purchased and paid for on 2/3/2018
Table 8 chairs and area rug. Promise in 2 weeks but it's been 6 weeks. #XXXXXXXXXX
Purchased 2/3/2018 promised delivery in 2 weeks. Dining table 8 chairs and area rug. They never text or call unless we imitate it first. It been 6 weeks either want items delivered or cash refund so we can go elsewhere. Ready to file in small claims and notify credit card company of possible fraud.
Delivery by birthday 3/16 or cash refund.
Ashley Customer Care reached out to customer apologized for lack of communication concerning delay(s) on product, Ashley DFW cross dock received customers merchandise 3/14/2018. Product was scheduled for delivery 3/16/2018. Consumer received balance of items purchased 3/16/2018.
(The consumer indicated he/she ACCEPTED the response from the business.)
Yes, Ashley made it right quickly. Satisfied with the outcome.
Brought couch set and have found bedbugs in the lining.
ROUGHT a couch set and there are bed bugs in the lining of the couch, my son is getting bit up.
bROUGHT a couch set and there are bed bugs in the lining of the couch, my son is getting bit up.
Ashley Homestores delivered product 08/15/2017, all product was new and delivered from factory. We have never had issues of this sort. However, in the interest of customer goodwill we have attempted to reach out to the consumer to offer a full refund of their sofa and loveseat.
We have purchased two living room sets from Ashley Furniture. It's been over a year and iur 2nd purchased couch and the cushions are tearing. This is the second couch with same issue. We have reached out to Ashkey Furniture requesting a phone call to discuss matter. However, we got a letter saying our request was denied. How can we get a denial letter if you didn't speak with us. We would like to just purchase new cushions. Gardener *** gave us a quote and a delivery time to purchase these. Now Ashley is not responding to Gadener *** or ourselves again.
Other (requires explanation) Now with the poor customer service of Ashley Furniture we would like these new cushions for the Holidays as we are hosting.
This is not an Ashley DFW customer. Please refer the consumer to their local Revdex.com or the store where they made their purchase
The Queen Sofa Sleeper (SKU XXXXXXX) had a Warranty for One year, but Ashley did not honor that and did not fix the furniture.
On November 22 Ashley delivered to my home several pieces of furniture for a value of $ 2.948.06. Months later the Queen Sofa Sleeper mechanism was broken, so I called the store and they told me that I have to setup an appointment for service, so after two weeks the technician came to my *** and took picture of the sofa, he told me that I have to wait for the part.
Finally, one month later I received a call from the store and told me that the Warehouse already received the mechanism, so the technician will come to me *** soon, but this day did not show up.Annoying next day I went to the store and talked with Cotumer Relation Representative and explained what happened, so Ashey reschedule the service for another day and guess what happend it? The same history! Unfortunately The technician never appeared. Immediately I drove to the store and talked with Costumer Service and they told me that in two days the Manager is going to call me with a solution, however I did not received any call.
Sales Order # XXXXXXXXXX
Customer # XXXXXXXXXX
I want to receive a compensation for the days that I did not work for waiting the technician and exchange the Sofa or give me an alternative solution, because I do not believe that somebody can fix the Sofa sleeper, besides I do not want to lose another work day (third).
The item sleeper mechanism was replaced 11/25/2017 and product was operational. File closed
(The consumer indicated he/she ACCEPTED the response from the business.)
After months, finally fixed it.
Warranty repair service.
Problem Date: 11/06/2018
Purchase Date: 01/22/2017
Model Number/SKU: XXXXXXX & XXXXXXX
Order Number: XXXXXXXXXX
Account Number: XXXXXXXXXX
Sales Rep: ***
To whom it may concern,
This complaint is in reference to my conversation with a representative from Ashley Homestore by the of Amy. I called to advise Amy that the stitching in my Loveseat was coming apart. Amy, in turn advise me I need to take pictures of the damage item and email them to her. I explain I have never heard of such buffoonery in my life. If my merchandise is under warranty and pictures are in fact needed, THAN YOU COME OUT AND TAKE YOUR OWN PICTURES! I have never heard of this practice nor will I be taking my own pictures. The real problem with this warranty is per Amy the customer service rep, there were no other options I needed to take pictures and email them to her. Hello Earth to Amy, I can take pictures of anyone loveseat that has the same one and send it to you. After going back and forth about I need to email her some pictures she than said if you don't want to email the photos I will have to get back with you. It was at this time I asked to speak to a manager.
This section is asking for a 4000 resolution....I only have two words. FIX IT!!!
First our apologies for upsetting the consumer asking they submit pictures. We of course will send a technician out should the customer decide they cannot or will not submit photos of the
item(s), the request is made for multiple reasons however the one that impacts the customer the most is time. We sent a technician to the home to take photos of the product to submit to Ashley Corporate, Ashley Homestore services the manufactures warranty. The photos were taken November 9, 2017 and Ashley Corporate approved replacement parts November 16, 2017, they were ordered same day. Once the casings come in we will be scheduling a craftsman to install.
(The consumer indicated he/she ACCEPTED the response from the business.)