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Ashley Furniture

2331 State Highway K, O'Fallon, Missouri, United States, 63369

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Ashley Furniture Reviews (%countItem)

we ordered a couch 3 months ago and it continues to be delayed with a simple "it's being pushed back." We paid $2,500 for.this furnitire and it has been a disaster. The clich took over 2 months to get in (after several delays) and still haven't received the sofa.
The store does not answer their phone. It rings, rings, and rings. Then, once you are on hold they will just hang up on you. You cannot get any answers on your product. EXTREMELY frustrating.

Ashley Furniture Response • Aug 25, 2020

Thank you for contacting Ashley HomeStore and for making us aware of *** concerns. We deeply apologize for this experience. Our records show that the loveseat order was cancelled, the sofa was returned, and the refund was completed.

Customer Response • Aug 25, 2020

Complaint: ***

I am rejecting this response because: it had been almost 3 weeks and we still have not received our money. There has been no money put into our account. So now we have no couches and no money.


Ashley Furniture Response • Aug 31, 2020

We have called the guest in an effort to discuss her concerns but
was unable to reach. We
left a voice mail message with contact information.

Customer Response • Aug 31, 2020

Our money was finally refunded (2 weeks later) and we have since purchased a new set from a different business.

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Address: 2331 State Highway K, O'Fallon, Missouri, United States, 63369

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