ASHLEY HOME FURNITURE

DO NOT DEAL WITH THIS STORE! WE PURCHASED A POWER ROCKER RECLINER AND POWER RECLINING SOFA. THE SOFA WAS DELIVERED BROKEN ON THE LEFT SIDE OF RECLINER--MECHANISM WAS BENT AND WOULDN'T GO UP OR DOWN STRAIGHT. THE DELIVERY GUY TOLD ME HE WOULD NOTE IT AND THEY WOULD SEND ME A NEW ONE OVER AND NOT TO SIT ON THAT SIDE OF SOFA. THE MAN WHO DID THE RECLINER OPENED IT UP AND DOWN AND LOOKED FINE. I DID NOT SIT IN IT. AFTER A COUPLE DAYS I SAT IN THE ROCKER/RECLINER. WELL IF THAT DIDN'T WORK CORRECTLY TOO. IT ONLY ROCKED IN THE RECLINING POSITION. WHO WANTS TO ROCK WHEN RECLINED? PASSING BY THE STORE ONE DAY I DECIDED TO STOP IN SINCE I HADN'T RECEIVED THE NEW SOFA YET AND WANTED TO TELL THEM JUST TAKE THEM BOTH BACK AND REFUND ME--I DO NOT WANT THEM AFTER SPENDING ALMOST 3000.00 THERE. I WAS TOLD TO CALL CUSTOMER CARE AND GIVEN PHONE NUMBER. I TRIED SPEAKING WITH STORE MANAGER AND HE WOULDN'T EVEN LET ME TALK. I WALKED OUT OF THERE. CALLED CUSTOMER CARE AND THEY WERE JUST AS RUDE. WAS TOLD THEY DO NOT GIVE REFUNDS AND WOULD SEND OUT A MECHANIC. MECHANIC CAME, NOTED THE PROBLEMS AND WAS TOLD IT WOULD TAKE BETWEEN 7-10 DAYS FOR AN ANSWER. ALSO TOLD HIM I DID NOT WANT IT REPLACED BUT A REFUND. OF COURSE THAT'S NOT UP TO HIM. THIS HAS BEEN GOING ON SINCE -8-17 AND IT NOW THE 18TH OF AUGUST. I WILL ALSO BE CONTACTING THE "Revdex.com" TO FILE A COMPLAINT AND THE CONSUMER PROTECTION AGENCY. IF I DON'T HEAR ANYTHING BY MONDAY 8-21ST WE WILL PUT FURNITURE IN OUR OWN TRUCK AND STAND IN FROM OF STORE WITH IT TILL THEY TAKE IT BACK. ON THEIR OWN WEBSITE HERE ARE THEIR OWN TERMS AND CONDITIONS; https://www.ashleyfurniturehomestore.com/terms-and-conditions. THIS WAS FROM THE STORE IN MYRTLE BEACH ON FRONTAGE RD