Ashley HomeStore Matheson Clearance Outlet

Last year 02/07/2018 we bought Real leather (Mentioned by sales representative ***) Power recliner Sofa Model # AFHS-XXXXXXX and power rocking recliner Model # AFHS-XXXXXXX from Ashley Clearance Mississauga.The product was was ***.
We spend $1977.50 which include CC payment of $227.50 and $1750.00 financed from store.
Invoice Number XXXXXXXXXX.
Sales Representative/Store Manager - ***
After using this for a year the leather started pealing off and looks like the product sold to me was not a real leather. ***.
I tried to reach out to store and *** mentioned that I was not using the product correctly. I should have a humidifier at home, FYI, I have a central humidifier.
Store doesn't want to listen for them the sale is done and there is no warranty on the product. We talk to customer service number they mentioned the product is *** can't help. After putting a *** review Ashley USA called and they also mentioned they can't help however they provided me a Restoration service number to take it.
At this moment I felt cheated for not giving me genuine leather product. I have other set of sofa which I am using from last 5 years without any issues.

King bed, mattress and mattress pad was ordered and was to be delivered on 24th March 2019.
While moving the items to my house, they noticed footboard was damaged. I had asked them to take back the headboard, rails, mattress and pad but they asked if they can keep them in my house as they will come back in the next couple of days and don't have to take it back and come again, on courtesy I allowed them to keep it in the garage.
On 28th / 29th I called GuestCare to get an update, they informed delivery on 7th April. On 6 April I called again as no update. GuestCare said that delivery postponed to 15th April. I requested GuestCare to cancel the whole order as its too late. GuestCare asked me to go to store and cancel the order.
I immediately went and asked the store manager to cancel the order as I have guests on 8th, the manager said he will see what best can be done. The manager mentioned I may not be able to cancel the mattress as I would have used the mattress. I told him the mattress is not used and its in the garage where your guys left it, the manger asked me to go home as they see want best can be done.
On 8th April evening I went to the store and requested cancellation. The lady at the desk called some higher up on the phone and offered compensation if I could wait, I said no and asked to cancel which was conveyed to person on phone.
I waited for 30 to 35 mins but they couldn't get hold of the manager as he was busy.
The lady at the desk said she would inform the store manager to cancel the order, return the downpayment, reverse the finance and take back the items at my place. I asked the lady to ask the manager to cancel the order and give me a call if there is any need.
The lady mentioned that the refund will take around 7 days to process and the financing will be reversed.
On 22nd April I called GuestCare only to be informed that the order was still open. I told them that I asked the order to cancelled, so GuestCare mentioned that the sale person will contact me.
The sale person calls and informs me that the order has been scheduled for 24 April. I informed him that I have cancelled the order. I again called GuestCare on 24th April to cancel the order as the people in store don't seem to understand or cancel the order.
Guest care took note of my situation and said they will put a note to the managers involved and cancel the order.
As I still didn't receive my refund of down payment I called GuestCare on 30th April, only to informed that only the footboard has been cancelled and that I would have to 25% for restocking fee for headboard, rails and the mattress and mattress pad cannot be cancelled.
I only allowed ashley to keep part of the order in my garage as courtesy.

Bought the *** 3 Pack Tables from Ashley and the minute I opened the box I noticed that the product was damaged and as I was assembling the parts I saw more damages on the product such as cracks in wood and chip offs. I immediately called Ashley's customer care to notify them about this issue. I explained the situation to their CSR and was on the phone with her for 2 hours but at the end she said that she can not do anything about the damaged product and that my only option was to return the product and pay a 25% fees on something that is damaged at the vendors end. And not to mention the CSR was extremely ***
Its unbelievable that Ashley charges a 25% fees on products that have been damaged at their end. ***
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Product_Or_Service: Table set of 3
Order_Number:

I bought a set of dining table from Ashley Mississauga and get them on March 19,2018. Which is not a clearance one, and took me almost $1300 on it. As soon as the deliver guy left, I found one of chair frame is break. I called them immediately and they said they will get it fixed, but need order the part, which will take 4-6weeks. I can only accept it and wait.

After two weeks use, I found the table paint began to peel off, and it keep peeling. So I called the customer service and they said they will sent a guy to check but the first appointment is one and half later. Finally they come and check the table, and I receive a call from them that told me that they need to bring the table back for one week, get it fixed and sent it back. They also admitted it's not my fault on the table. So I ask them to give me another solution other than this, because we don't have other place or furniture to eat on. Our whole family can't eat on floor for whole week. They become *** and said I have no other choice, and I have to deal with eating place myself. If it's not my fault why I should solve the problem myself'

I ask them either replace me a new one when they pick it up, or give me another table during this week and bring it back when I get mine. They said it impossible.
Product_Or_Service: one dinning table four chair and one bench
Order_Number: XXXXXXXXXX

Purchased furniture from Ashley HomeStore store 091 on 11/25/17 2 Seat reclining sofa/*** Model AFHS-UXXXXXXX cost $2514.22 not including taxes.Double reclining love seat w/console model AFHS-UXXXXXXX cost $2507.02 not including taxes sales order XXXXXXXXXX customer # XXXXXXXXXX the sales associate was *** paid by credit/debit.The 1st delivery was 12/16/17 When our couches arrived on 12/16/17 we inspected the couches for damages due to past purchases from Ashley furniture which didn't meet my expectations.Upon inspection I noticed that there were huge gaps all over the couches .the biggest gaps were on the side edges of the couches near the arm rests.The gaps were so big I could fit my entire arm through the couch.I actually stuck my arm through a gap and cut my arm on a metal piece.I voiced my concerns to the delivery driver and he said that I should call customer care (X-XXX-XXX-XXXX) to voice my concern and request an exchange. The delivery driver took pics of the gaps and sent them with the rest of his report.I spoke with a customer care(cc) rep who scheduled a repair tech to come inspect and possibly repair the couches. The earliest a tech could come out was Jan 12, so I had to take a day off of work. The tech came on Jan12. He didn't even bother trying to repair anything as he said they were manufacture defects.He submitted his report, took pics and we were contacted by cc a few days later to schedule a day for the couches to be exchanged. We agreed on the exchange day to be 01/27/18.The new couches had worse gaps than before.I called cc again to complain about the quality of the couches that day.The cc rep said that the Repair Tech had to come again for a 2nd inspection. I agreed to the 2nd inspection to take place on Feb 24.The same repair tech from before arrived on Feb 24 completed his inspection and deemed the gaps to be a manufacturer defect.When I asked him what the exact issue was he said the couches were seated incorrectly. He took pictures again and filed his report. cc contacted me a few days later to arrange another exchange day for Mar 3 .I went back to the store to inspect the store models of the couches and they had no gaps what so ever.I spoke to the sales rep who sold our couches and explained all of the issues. Was told that there was nothing she could do, and to deal wit the cc dept.Our third set of couches arrived on 03/03/2018 and these were the worst couches we received which I still have I called again to complain I requested that we receive a discount for issues we were having and I noticed that each couch was on sale for $500 cheaper than what I paid.I also demanded that couches be exchanged immediately for the quality of couch originally purchased from their storeThe cc rep explained that doing a straight exchange wasn't their policy that a repair tech had to come inspect the couches again before couches could be exchanged.I told the cc rep no just exchange them. Cc rep told me that I would have to pay a 25% restocking fee. I immediately asked to speak to a manager manager told me that we had to have an inspection done again or we would have to pay the 25% restocking fee. I agreed to have inspection done for the last time or I would be returning the couches and wanted my money refunded 4th inspection date Apr 3 tech arrived to inspect our couches and they tried to repair the couches this time Tech tried to add more stuffing to the couches, tried stapling the couches so that the couches were seated. tech took pics, sent in her report, said we would be contacted on how they were going to proceed tech also said she was going to go to the store to inspect the floor models I was called on Apr 13 by cc who informed me as per their repair tech report there are no manufacturer defects and that they were not going to pursue our matter.I asked to speak to a manager. manager said exchange for a different model or the same model but I would have to pay a 25% restocking fee