Ashley HomeStore Woodbridge

Worst Store - 70 Great Lakes Dr Unit 149, Brampton
We booked $5000 worth of recliner sofa and tables all was fine until we made the payment and we were promised by the sales person that furniture will be delivered within 6-8 weeks estimated. After the month passed almost I called them and they told me it will come in OCT we ordered in July. I was astonished first no one told us that when I went back and asked I cant wait that long I would like a refund. They took $840 initially and that when the real face came in.. the Guy who sits in the front area works in Admin - Mohammad P. *** said you signed that we charge 10% if you cancel either order something equal to that amount or pay $500. I said why would I pay for something that you cant deliver on time. He showed me see you signed here, I said no one told me. He said "I am educated I read before I sign" as if I am some illiterate. This is the way they treat I dig it further and came to know they are not even owned by Ashley they are franchise owned by *** Saskatoon

I ordered a bed (and a nightstand) online which it was one of the most expensive platform beds in Ashley furniture (SKU AFHS-XXXXXXXK). My order delivered on time, but the header part was broken. After several calls, Emails, and contacts with the *** customer service, finally they arranged for the replacement delivery, so I got the replacement part after 2 months!!! BUT... the second delivery was worse than the first one, it shipped in an open box and was broken in several locations.
I am tired of contacting them again and again or waiting for another 2 months to receive the replacement part as there is no guarantee if it won't be broken again!!!
It was the worst experience I have ever had, totally wasting money and time. I do not recommend Ashley furniture to anyone and I will never purchase anything from them again.

https://ashleyhomestore.ca/products/***-3-piece-queen-platform-bed

our Master bedroom bed is has its side wooden railing broken and dangling with just a bit connected with the head board. Ashley agent came inspect said the bed railing needs to be repaired. Its been 2 weeks already no communication to when they will come and fix it. Called them today July 03, 2020 and they said the part is on back order and its going to take atleast 4 plus weeks to come in. My 4 year daughter sleeps with us on the bed and the bed could be broken anytime as its not fully attached with the head board they said they cannot do anything and you should not use the bed if possible. I do not understand how we do not use the bed as that is the only bed and room we have in the house that belongs to us, they said they cannot do anything about it. very bad customer service on a 4000 bedroom set I purchased from ashley.

I ordered a queen size bed online last may 5,2020 and got an email confirming item is going to be shipped June 8,2020. By June 8,2020 item ordered did not arrive nor I did not receive a call or email informing me of shipping delays. So I contacted Ashley customer service and I was told to wait as the item is goinh to be shipped June 18th. Come June 18 and their was no item on my doorstep. Not a single call or email received regarding the delay. I phoned customer service again on June 26,2020 for my order but was told to wait July 10th. So I asked if I can cancel my order and get a full refund since I was horrified by such customer service neglect and I was told that as per their terms and conditions I am unable to waive the admin fee but I declined and wanted a full refund instead as my case does not apply to their terms and conditions as I have not literally received the product in my possession and have not signed anything to proof that the product is in my hand so I can still cancel and get the full refund but neither customer service or their ecommerce team has responded to my request instead I was to either to wait for my product to arrive where I was not given any guarantee as to when it will arrive or do a reselection which will take an additional waiting time. I felt being put at the end of my rope.. customer service seems reluctant to listen and help out their market consumers which can result customers to lose their interest and business trust. I hope this will be dealt accordingly.

I bought a sofa set ( at sale price $2000 + tax ) 2 years before from Ashley store in my city.The salesperson there also suggested me to buy warranty that covers any kind of issue or damage to the sofa even including any kind of the damage of fabric ( we bought vinyl, a leather look recliner sofa set) may be cause of damage is even by a kid. Listening to these details about warranty, I immediately asked the salesperson to add this warranty of $370 in my bill .Now after 2 years, I noticed some cracks or peeling off the respective fabric. I contacted Ashley store via emails where I sent all the required details asked bu them .After weeks of exchanging emails, they concluded by saying :" Unfortunately,your warranty do not cover the fabric damage ,sorry; ya if the material is leather then warranty is valid .So we can't help !! " Why they gave me the warranty that does not cover the fabric or material I purchased? Why the salesperson cheated to make extra money ? I am totally disappointed with this experience

Purchased 6pc Girl Princess Bedroom set. First delivery the headboard for the bed was broken which they took back and told us we would get a new one at a later date. They brought in the remaining furniture (dressers x2, nightstands x2 and desk) which were ALL damaged and poorly painted. We asked for them to be taken all back with the bed but delivery drivers declined and said they would only take the head board and would be sending a technician to review the damages on all other furniture. Technician came a week later and spent nearly 2hours taking photos and recording the damages. Customer Care said they would take all the pieces back and repaint them despite our request to have new furniture sent to us. Meanwhile, a few days later our bed arrived and the delivery guys were unable to assemble the bed, therefore, they would be sending a technician again to our home to review. My husband looked at the bed and set it up in 15minutes. Then the following week the delivery guys returned to pick up all the furniture to be repainted but the work order said to only pick up half the furniture despite our numerous conversations with Customer Care who assured us all pieces were going back that day so they left the dressers behind. They returned a week later with 3 of the pieces re-painted however the x2 nightstands returned back unfinished and one nightstand actually returned back more damaged then when it left! They have come to our home 5 times and still scheduled to come at least 3+ more times to deliver parts and arrange additional pickups which is starting to become a huge inconvenience. At this point we just want our money back and all the furniture to be returned but we are getting the run around from their Customer Care center. When we call Customer Care, we can never talk to the same person and we have to reiterate the same painful story every time. We just want this to be resolved and have our money returned without the 10% restocking fee because we shouldn't be penalized for damaged product on multiple delivery attempts. Why is this so difficult? This has been on-going for 5 weeks and continues to drag on.

I bought a king bedroom set from the store. When the bedroom set was delivered we realized that there were no support and roll over stacks or the nut bolts needed to assemble the bed. A drawer on the dresser was broken too. I have been chasing the guest care team as the store team would not help and I have no solution on the missing parts till date (it's been almost 15 days since the furniture was delivered). Every time I call I am told they have sent an email to store and the warehouse and are waiting on the reply and if the warehouse can't find the parts then they will order the parts which would take another 4 - 5 weeks to be delivered. Where am I supposed to sleep until then. Worst customer service ever!!

Hi
I bought a rectangular dining table model No. DXXX-XX with 6 chairs model No. DXXX-XX on August 06,2015 from Ashley Furniture Homestore located at 7979 Weston Road Woodbridge, Ontario L4L 1A6. I paid $525 for table and $182 for each chair, totalling $1617. I paid extra $200 for a 5 years protection plan, as I had bad experience for peeling off leather. The salesperson convinced me to buy protection plan for my fears regarding peeling off leather.
About 6 months ago one of the chair start peeling off andtgat.contacted the protection department of the store regarding that.The lady told me when you first noticed cracking on the chair. I told her couple of weeks ago and it is more than a month. She refused to help as she told I should contact them within a month of first time cracking noticed and it is written in the protection agreement. But I didn't read full agreement and the salesperson never told anything regarding that at the time of sale. Now all the chairs are peeling off leather and the company refused clearly. When a customer goes in the store the salesperson never explain protection plan and try just simply say, if anything happens in 5 years, we will repair or exchange.
I just waisted my money and bought a protection plan that is useless. I am writing to Business Bureau if I can get any help regarding that . Ashley is a big company and I thought products will be better but I got deceived.

On Saturday April 21st 2018, I bought a queen sized *** keen mattress & box spring along with a queen canopy bed at Ashley Homestore in Vaughan address 7979 Weston road, Woodbrigde ON L4L1A6.
The products were not delivered in show room condition, the ces were extremly inadequate and overall I am not please with the products bought. When I initially purchased the items, I was told they would be delivered on Sunday May the 6th. On Friday May 4th, I received my first called from customer care stating that the mattress I bought would not be ready and that the date would have to be pushed back a week. I agreed, over the phone, to the next available delivery date which was Saturday May 12th. I made the appropriate arrangements but on the day, no one showed up. When I called the customer care the following day, I was told that the person, I had initially spoken to did not actually set up a new delivery date in the system.
After speaking with another agent, a new delivery date was scheduled for Wednesday May 16th. The team arrived that morning and begun to set up the bed and in the process broke the bed rails so that the bed could not be set up. The items were left lying in boxes in my hallway and the mattress was left on room floor. The service crew informed us that someone would call in regards to this matter; no one did. I waited for 3 days before contacting customer care myself and spoke to another agent. She stated that according to our file, we had refused the item because it was broken and she did not know when a replacement piece would be ready for delivery. She said she would look further into the matter and agreed to call me back when she had more information but never did. It was at this point that I went into the store on Tuesday May 22 to speak to a store administration manager ***.
He filed a complaint on my behalf and inquired about the bed rails. He said that someone would contact me soon and gave me his contact should I face any problems. I was contacted the next day and was told the items would take a few days to be brought in. It was at this point that I decided to sleep on mattress on the floor, thinking that the rest would be delivered soon. At this point I could no longer wait for the bed frame. I then discovered that the feel of the mattress was not the same as the floor model and I went back to the store to seek an exchange. I was told that I needed to sleep in the mattress for 14 days before being able to access my 90 day comfort guareentee. Around this time, my new rails had finanlly arrived and another appointment for the delivery was set up for Saturday June the 2nd.
On that day, while setting up my bed, the service crew broke one of bed post beams. The service crew left and told me I would be contacted by customer care. I was furious. Upon further inspeaction of the bed, later that night, I noticed that the screws were not inserted properly and this had caused further damage to the other beams. I believe that the product is faulty and know that I will be be able to keep it for the length of time I was hoping for, nor would I be able to dissemble it and move it should I need to in the future.
On Monday June the 4th and nearly 7 weeks since initial purchase I wrote a letter of complaint stating I wanted a full refund on my deposit of $338, 74 and for the company to take back there goods. After 6 weeks and hard negotiating the company to issued a partial refund of $86.14. They out they took $252,57 in fees on the products I return but what is worst is that I recently received a bill stating that I still owe $91,57. If I pay this, I would have given the company $344,14 paid to the company for defective products I no longer have and poor service.
I need assistance because I know that this company is unfair. When I received my refund I requested a statement and I saw that there records blame me for the issues and take no responsibly.

On Saturday January 8th 2018, I purchased a dining room set which includes a table with 6 chairs,a buffet and a China cabinet.(cash) My delivery was scheduled for Saturday January 13th,2018. I received a call at 8:28am from Winnipeg from a manager sorry I cannot recall his name, he preceded to inform me that the delivery person from the warehouse told him that the door on the China cabinet was not closing properly so he advised him to take it to me and if I didn't want to accept it they would replace it. The table,chairs,and buffet was brand new from the box but the China cabinet came in with scratches and a broken part at the top of the cabinet which the delivery person could not install because all the pieces which includes nuts,bolts,screws and such to complete the set-up could not be done. I called guest services after a report was sent to them by the delivery team and I was told that I would receive a call when my item would be replaced. I received a call on Sunday January 14th, that my replacement would be delivered between 12:30 and 4pm. I took the day off work needles to say it never came,at 4:03 I got through to guest services again to find out what was going on with my delivery I was told it wasn't put on the truck but they have sent email and as soon as they find out what is happening they will let me know. I was livid staying home from work a whole day for nothing and getting the run around and still nothing was accomplished. I'm still getting the run-around and now I'm told it won't be replaced but a technician will come out and fix the defect but they will not replace it.