Ashley Management

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me We the tenants feel that the resolution provided is fair and acceptableWe would like to accept the resolution and agree that should we find suitable housing prior to the deadline providedIf we are able to secure suitable housing, we agree to provide days written notice, advising the leasing office of our intent to terminate the lease early, per this agreement Regards, [redacted] ***

I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
While the property management company indicates a 'savings' of $3176.00, that's inaccurateI paid through March 31, I find the calculations confusingI was only released from one months rent of $
Regards,
*** ***

Ms ***, Our apologies that you had difficulties with our House Purchase policyThe Agreement is the one of the most used policies we present to our residentsIt was created to give residents a reasonable way out of their lease should they purchase a home but also takes into consideration that
there is a standing lease agreement with the landlord for an apartmentYour lease agreement was not slated to end until April 30th, 2017. You requested to break your lease
agreement for January 30th Our policy does not approve move outs during the months of; November, December, January & February due to these months being the lowest renting months of the year, and restricting the landlord's opportunity to recoup the lost revenue due to your early departure from the leaseYou had lived with us at Windsong for less thanyears so a liquidation fee equivalent to one months' rent was needed to enact the policyThis liquidation fee is used to make the adjustments needed for an unexpected unit to come availableThe maintenance rotation must now be rescheduled and marketing must now make quick modifications with advertising and website adjustments putting the unit back into inventory for rentYour lease agreement requires days' notice which attributes to months' of the rent you were required to pay with your notice regardless of whether you used a break lease policy or waited until the end of your lease
We did not hide anything in fine print, this is the notice time period for all
our residentsIn addition, the time period you wished to use the policy, fell
in the restricted move out monthsHowever, you were able to dissolve your lease months' earlier than contracted saving you a sum of; $3176,as well as the return of your full security deposit of $I hope this clarifies your
concerns and the charges associated with them

Dear [redacted],This complaint was forwarded to me from the Community Manager at Wind song Place Apartments. I am happy to have the opportunity to respond to this complaint as the Regional Manager for this property. Ms. [redacted]'s Lease Agreement with Wind song Place Apartments, for the apartment known...

as [redacted], expires on June 30, 2016. Ms. [redacted] notified the manager at Windsong that she would not be vacating untilJuly 31, 2016 and wanted to stay the extra month on a month-to-month lease. We do not approve month-to-month leases without a 'holdover fee'. Dependent on availability, we do offer short term lease renewals with an additional premium. It is clearly stated in her Lease Agreement, section 40 titled End of Term/Holdover, that if a Tenant stays in the apartment after the expiration of the term without the Landlord's written consent, the Tenant agrees to pay the current market rent plus a $900 Holdover Fee: 40. END OF TERM/HOLDOVER If Tenant does not wish to renew at the end of the Lease Term, a written notice to vacate must be delivered to the Landlord on or before the first of the month, no less than 60 days prior to the end of the Lease Term. If the Tenant fails to give the proper  60-day written notice, or stays in the Apartment after the expiration of the Term without the Landlord's written consent, the Landlord has the option to (1) evict the Tenant; or (2) declare a new 60-day tenancy, beginning on the first day after the ending date of the original Term; and the Tenant agrees to pay Landlord the then current (market) monthly rent plus $900 per month as added rent. All other provisions of the Apartment Lease will apply to the 60-day tenancy. After the Tenant has moved out of the unit, the Landlord has the right to clean, paint, and refurbish the unit. Any monies due per the lease agreement (including the provisions included in this paragraph) after vacating the unit will be considered liquidated damages and not rent. The manager at Windsong Place Apartments was correct when she notified Ms. [redacted] that if she stayed in her apartment past her expiration date of June 30, 2016 without a written lease renewal, she would be charged a $900 holdover fee in additional tothe rent quoted to her in her renewal offer. Because Ms. [redacted] has been a long term resident with us; and is only staying one month past her expiration date; and based on the string of emails I have reviewed betweenher and the Community Manager, there may have been some confusion, I have no problem waiving the $900 Holdover Fee. The rent for July 2016 will be $1677. I did try to contact her when the letter was forwarded to me and again on 6/20/16 but have not received a return call from her so that I could let her know that we apologize for any miscommunication and want to make things right for her. I will be emailing her a copy of this response since Ihave not been able to communicate with her. If you need any further information or clarification, please contact me directly at 585-454-3915, extension 528. Sincerely, [redacted]  Regional Manager Windsong Place Apartments[redacted] Cc: [redacted] a[redacted]

We take great care to ensure that important matters such as this are properly resolved. I would like to address the concern that was made in the Spring of 2017 regarding an outside contractor entering the unit. A contractor was installing a brand new furnace and central air unit in Ms. [redacted]...

townhome. While it is not common practice for us to have a contractor outside our company perform work, in certain cases we will contract jobs out. In this case, we used a long-time
contractor that is fully insured and trustworthy. Per
our conversation, with the tenants, moving forward contractors would not be permitted in the home without someone from our staff present to
oversee the work. Between November and December of this year, Ms. [redacted] had several maintenance calls that our staff were called to. All of these calls were responded to within a timely fashion and courtesy calls were made to follow up with the
tenants per our procedure. The heat was working every time our technicians left. After multiple calls for the heat issue we contracted an HVAC technician to come out and diagnose the issue. It was finally determined that upon the installation of this new furnace, the intake and exhaust were to close together. We have since remedied the situation and the furnace is working properly. Friday the 15th of December, a member of our maintenance team was out performing follow up checks on tenants that had service calls that prior week. Since Ms. [redacted] had multiple calls in the past our technician wanted to be proactive to ensure she was set for the weekend. He went in the back of the unit checked on the furnaces, saw that it was still functioning properly, so he wanted to get the space heaters out of her way. Our normal procedure is to knock multiple times, wait for someone to come to the door, if they do not answer we will shout to announce ourselves to the tenant, then enter. We have determined that this technician knocked multiple times however, he did not announce himself therefore, he did not follow proper procedure. We do not take situations like this lightly and have taken the proper steps to document this in his personnel file. This employee has also been counseled, so moving forward we have no concerns that something like this will happen again. The
tenants file is clearly marked, no entry without contacting the tenants unless it is an emergency situation. As compensation
to the tenants, we would like to offer them the option to terminate their lease with a 60-day notice all fees associated with this will be waived if
terminated by September 2018. I hope they find this
resolution acceptable. Sincerely, Tatiana V. Community Manager

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  We the tenants feel that the resolution provided is fair and acceptable. We would like to accept the resolution and agree that should we find suitable housing prior to the deadline provided. If we are able to secure suitable housing, we agree to provide 60 days written notice, advising the leasing office of our intent to terminate the lease early, per this agreement.
Regards,
[redacted]