Ashley Park Apartments

Upon review of the lease documents and ledger, Mr [redacted] did not have a deposit or pet deposit listed on his lease documents or account ledger The final charges include final utility billing from December 1, thru January 10, totaling $**.**, $ [redacted] for cleaning per the lease agreement, $ [redacted] for carpet replacement, $ [redacted] for furniture removal from the patio and $ [redacted] electric transfer fee per the lease agreement The inspection was done on January 11, by the property manager at that timeWe do have photo documentation to substantiate the charges noted on the account and the final bill would have been mailed to Mr [redacted] at the address he provided the office After the account went unpaid, the charges were assigned to our collection agency in April of Mr [redacted] should contact Hunter W [redacted] at [redacted] to resolve this matterRegards, Nicole D***

Nicole called stated they had to request a copy of the documents being requestedShe stated that Mr*** is more than welcome to come by the office to get a copy and to discuss anything further

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.After stopping by the rental office I reviewed the information that they had on handI don't accept the information they have because, they have contradicts their own claims.First they say there was not a pet deposit, then on their own paperwork there is a pet shown in the amount of over $***I only put a deposit of $*** and a apartment deposit, which is not shownAlso the so called photos that I was shown, are just a black spot with same white spots on them that can not be made out what they areThere is more that doesn't back up their claimsNothing they have shown me backs up anything that they are claiming
Regards,
*** ***

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I would like them to produce the lease and the ledger that they reviewed claiming there was no deposit or (pet deposit $***.**)What rental complex rents an apartment without a deposit? The Utility bill was billed directly to me and transferred to my current address when I movedI want them to provide me a copy of Utility Bill Provide photos of alleged patio furniture considering I never owned any such furniture then nor now Provide copy of original billing noticeIf I had received a bill after I had moved out , I would have contested the charges at that time, and not three years later Also are they sure they have the right apartment number? They were bought out by another company, because when I went back after I moved out to get my deposit back, they could not produce any paperwork then and told me to call back laterWhich I did and was told that my deposit and pet deposit went to the cleaning of the apartmentThey couldn't provide documentation then, and now I am to believe that have it now? I want to see everything that they have
Regards,
*** ***

Upon review of the lease documents and ledger,  Mr. [redacted] did not have a deposit or pet deposit listed on his lease documents or account ledger.  The final charges include final utility billing from December 1, 2013 thru January 10, 2014 totaling $**.**, $[redacted] for cleaning per the lease...

agreement, $[redacted] for carpet replacement, $** for furniture removal from the patio and $** electric transfer fee per the lease agreement.  The inspection was done on January 11, 2014 by the property manager at that time. We do have photo documentation to substantiate the charges noted on the account and the final bill would have been mailed to Mr. [redacted] at the address he provided the office.  After the account went unpaid, the charges were assigned to our collection agency in April of 2014. Mr. [redacted] should contact Hunter W[redacted] at [redacted] to resolve this matter. Regards,  Nicole D[redacted]

Review: Very dissatisfied with the service being provided. Possible termination of lease if not addressed.Desired Settlement: I would like to speak with a corporate representative, of the apartment complex.

Business

Response:

Hi [redacted],

After receiving this letter, we have been trying to reach [redacted]. His phone is currently not accepting messages; our RVP has sent him an email today, December 16, 2013. We hope to learn of [redacted]’s concerns shortly. As there were no specifics listed, we are committed to working to increase [redacted]’s satisfaction with our service as soon as we clearly understand why he is displeased with our service.

Thank you!

[redacted]