Attached is the first check request for the antennaThis check for $was mailed out on 10/4/16.As you can see from the estimate she also had a license plate frame, which we were not covering because that did not have to do with the car wash.Attached is the second check request for $You can see the customer has delayed getting us an invoice and wrote that in her note at the topThere is also a replacement of every single wiper blade on the carBut the only damage was to the rear which we covered for herPart of our process for incidents is that we do not pay customers from a quote, we must have a paid receipt which is also what took a lot of the timeThis vehicle is a Lexus which is typically not something we cover since the vehicle is over years old and our policy also states we are not responsible for your antennaThis sign is posted outside of on the building and therefore I feel we have gone above and beyond to cover this customer and take care of her out of customer servicePlease let me know if you need any additional information
Attached is the first check request for the antennaThis check for $was mailed out on 10/4/16.As you can see from the estimate she also had a license plate frame, which we were not covering because that did not have to do with the car wash.Attached is the second check request for $You can see the customer has delayed getting us an invoice and wrote that in her note at the topThere is also a replacement of every single wiper blade on the carBut the only damage was to the rear which we covered for herPart of our process for incidents is that we do not pay customers from a quote, we must have a paid receipt which is also what took a lot of the timeThis vehicle is a Lexus which is typically not something we cover since the vehicle is over years old and our policy also states we are not responsible for your antennaThis sign is posted outside of on the building and therefore I feel we have gone above and beyond to cover this customer and take care of her out of customer servicePlease let me know if you need any additional information