Ashley's Quality Painting

[A default letter is provided here which indicates your acceptance of the business's offer If you wish, you may update it before sending it.] Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [email protected] Regards, [redacted]

Sales person came to my home for quote for windows This [redacted] him off.As I discussed with you after I left the [redacted] residence on APR at approximately PM, I did not measure or leave a price because Mrs [redacted] wanted to speak with her workplace about pulling a loan from her 401k PlanShe informed me that her current loan would be paid off by JUL I suggested that they go ahead and start the project and based upon their credit, potentially I may be able to put a day deferment on the payments in order to meet her need to pay off the current loanShe agreed and asked that she speak with her workplace about doing the loan again and also doing further research of the productI agreed and I rescheduled.I then showed up as scheduled at PM on APR They directed me to a pamphlet that was printed out that had ‘Paramount Windows’ on itI explained to them that our company name was Paramount Builders, but we do not have our own line of window and that our window was from the Preservation line from AMIThey understood and I moved onAs I started to measure, Mrs [redacted] stated that she would not be doing anything until July and I then stopped measuringShe kept asking me to leave her a final price that would be good until JulyI informed Mrand Mrs [redacted] that I would be more than happy to leave them with a price that would be good for days, but it would be ‘retail’I explained that because of the nature of the marketing funds being first come first serve; I could not in good conscious leave them with a price that I would not be able to honorShe expressed multiple times that she did not understand why I could not give her that priceI explained that if I did, then she would expect that price later on and I would feel dishonest if I could not honor itYes, the conversation did changeShe went back on what she said she was going to do, which was if her workplace said yes to giving her another loan after July, she would go with my planThe conversation took a more serious turn because of the nature of the conversationI did not become angry or upsetI explained everything as I was supposed to, but did refuse to give the priceAs I was getting ready to leave, they said that they would be calling us back and wanted me to come back specificallyI told them that would be fine, but it may or may not be me the next time He first stated he can’t understand African American’s take your business elsewhere.During the initial warm up on APR and throughout the night we talked about their son being in the military, my being in the military, and my fatherOne of them had made a statement about kids these days and I made a comment in returnI said that specifically my generation, I felt were split in two and I called this the Age of EntitlementI said that one half of my generation felt entitled to everything and didn’t want to work for anythingI said that the other half of my generation were the epitome of the American Dream, work hard, and lead great lives, much like her son and myself I applauded their son for choosing to become a part of the United States MilitaryI did state that I didn’t understand why some people felt as if they didn’t have to work for anything.Somewhere along the line, slavery was brought up There was a brief political conversation talking about the Black Lives Matter movement and being slaves to the GovernmentAll I said about the matter was that history states that over years ago Slavery did indeed happen, but there were Black slaves, White slaves, and Asian slavesEven some of my Asian ancestors were slaves, but it did not happen to me personally and therefore doesn’t and shouldn’t effect meOn the subject of food stamps and welfare, when it was brought up, all I said was that it was brought about to help people in need and serves a great purpose, but some people do take advantage of these government programs I do not believe that I said anything to personally belittle or insult the MasonsI feel very sad that I have and would like to apologize for that fact Next, my husband was wearing a t-shirt need dollars from any one of FAITH.I can neither confirm nor deny what Mr [redacted] was wearing on the night of APR I did not pay attention to the clothing whatsoever We did have a small conversation about church and ChristiansIt was stated that some people go to church and act a certain way and then leave and act a different wayAll I said on the subject was that I was a devout Catholic and I have witnessed people that do thatAs far as homeless people, when the subject was brought up, I stated that I believed that there are able-bodied homeless people that refuse to find work for one reason or anotherMr [redacted] stated that whenever a homeless person asks him for money he takes them to a store a buys them a loaf of bread and some peanut butter and jellyI stated that I will often offer to buy them a hot dog or something else to eat, but if they refuse, I refuse to give them any money if they will not give me a reason for needing itThat is my explanation of the events that transpired between APR and APR I am very surprised that this has happenedI thought that we had a great warm up and throughout the night we were all laughing and smilingAt no point did I even have the perception that anyone was feeling belittled or offendedI apologize that this has happened and I have learned my lesson about speaking of sensitive issues, even when brought up by the potential customerI would like to thank you for standing up for me todayHow Mrs [redacted] depicted my actions was not at all an accurate description of my character and how I conduct myself in a potential customer homeIt truly honors me to know that you think so highly of me in how you defended meAgain, I understand that this was neither needed nor necessary, but I wanted a chance to defend myself and paint a clear picture about what happenedPlease let me know if you need anything elseThank you

We certainly apologize for the homeowners interpretation of our Sales tactics. While we strive very hard to have happy encounters with all of our clients or potential clients, there is the opportunity for someone to have an opinion of "High Pressure". Paramount offers homeowners the
opportunity to participate in reduced pricing off of our established and Published prices when and if, it is something they can decide on in the first meeting. This is no different then companies doing "Black Friday Sales" or "This weekend Only" pricing. The customer is afforded the opportunity to participate in the discount or not participate. The strategy allows us to visit more property owners in a shorter amount of time, and with less frequent needs to see the customer on multiple occasions to earn their business, and therefore gives us an opportunity to allow for special pricing. Not every homeowner can make that decision, and some don't. We completely respect the customers right to decide or not decide. As this homeowner stated, it was $**k less then regular retail. Most in home demonstrations require a presentation of the products and measuring of the area. It I not uncommon for this to easily take minutes to do.The property owner should have been left with a statement of the pricing, which we honor for days after the visit. If the complainant wishes to have a follow up call from me please let me know

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
A company representative contacted meHe blamed the experience on his sales person stating he had been suspendedHe then used emotion based arguments that my complaint would hurt his employeesThat conversation does not match this response at all. the price was quoted verbally as $**kThen the act no price was $**kThat isn't a discount it is a high pressure tacticAnd that is my complaint. I expect that to be acknowledged
Regards,
Scott F*

This customer called with a Service request on materials that were installed in 2007. our Service Department explained that there is a Labor Fee for all customers when the job is over one year past the installation of the materials. The materials themselves carry a lifetime warranty, and
are usually, if not damaged by neglect, vandalism or civil unrest, replaced at no charge to the homeowner, but the replacement materials do not include labor to install the materials.The customers biggest issue was that a downspout had somehow come completely detached from the gutter and that one of the areas above her window was just over flowing with water every time it rained. Initially, we instructed the customer of our warranty policy of our labor rate of $*** per hour, even offered to drop the rate to $**.**. The customer was still insistent on not paying the labor rate. I explained that if she wanted I could have our technician go by and look at it, but he would not make any repairs.An email was sent to the customer on August 10th, letting the customer know that not only had our technician been to the property, but they had reattached the downspout, found the area above the window to be clogged with debris, and cleaned it out. The customer admitted that she had not read the email, and therefore was unaware that we had been out, taking care of the problem, and done all of it with charging her for it.The customer verified that this was done, that she was not aware of the fact it had been done before filing the complaint with the Revdex.comThe customer expressed her gratitude and said she would contact the Revdex.com to remove the complaint since it was made after the service had already been completed.Additionally, we would request that this complaint be removed from the records since the basis of the original complaint was based on the customers belief that the issues had not been addressed.Thank you,Bob S*Vice President of OperationsParamount Builders, Inc

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [email protected]
Regards,
*** ***

Good morning, our Canvass team was in this neighborhood going door to door offering estimates to homeowners We certainly are not interested in bothering anyone and our marketers are taught to take three no's before moving on We have added this homeowner to our "DO NOT KNOCK LIST" as
well as our "DO NOT CALL LIST", of course these actions take days to fully take effect and update in the systems If for some reason we happen to come across this customer in the future please inform our staff members that you are on these list and they will politely thank them and leave the premises.If I can be of any additional assistance please do not hesitate to contact me directly at ***.Regards,*** ***Vice President of Operations

1.
Sales person came to my home for quote for windows…This *** him
off.As I discussed with you after I left the *** residence on
APR at approximately PM, I did not measure or leave a price because
Mrs*** wanted to speak with her workplace about
pulling a loan from her
401k PlanShe informed me that her current loan would be paid off by JUL
I suggested that they go ahead and start the project and based upon their
credit, potentially I may be able to put a day deferment on the payments in
order to meet her need to pay off the current loanShe agreed and asked that
she speak with her workplace about doing the loan again and also doing further
research of the productI agreed and I rescheduled.I then showed up as scheduled at PM on APR They
directed me to a pamphlet that was printed out that had ‘Paramount Windows’ on
itI explained to them that our company name was Paramount Builders, but we do
not have our own line of window and that our window was from the Preservation
line from AMIThey understood and I moved onAs I started to measure, Mrs
*** stated that she would not be doing anything until July and I then stopped
measuringShe kept asking me to leave her a final price that would be good
until JulyI informed Mrand Mrs*** that I would be more than happy to
leave them with a price that would be good for days, but it would be
‘retail’I explained that because of the nature of the marketing funds being
first come first serve; I could not in good conscious leave them with a price
that I would not be able to honorShe expressed multiple times that she did
not understand why I could not give her that priceI explained that if I did,
then she would expect that price later on and I would feel dishonest if I could
not honor itYes, the conversation did changeShe went back on what she
said she was going to do, which was if her workplace said yes to giving her
another loan after July, she would go with my planThe conversation took a
more serious turn because of the nature of the conversationI did not become
angry or upsetI explained everything as I was supposed to, but did refuse to
give the priceAs I was getting ready to leave, they said that they would be
calling us back and wanted me to come back specificallyI told them that would
be fine, but it may or may not be me the next time.2.
He first stated he can’t understand…African American’s take your
business elsewhere.During the initial warm up on APR and throughout the
night we talked about their son being in the military, my being in the
military, and my fatherOne of them had made a statement about kids these days
and I made a comment in returnI said that specifically my generation, I felt
were split in two and I called this the Age of EntitlementI said that one
half of my generation felt entitled to everything and didn’t want to work for
anythingI said that the other half of my generation were the epitome of the
American Dream, work hard, and lead great lives, much like her son and myself
I applauded their son for choosing to become a part of the United States
MilitaryI did state that I didn’t understand why some people felt as if they
didn’t have to work for anything.Somewhere along the line, slavery was brought up.
There was a brief political conversation talking about the Black Lives Matter
movement and being slaves to the GovernmentAll I said about the matter was
that history states that over years ago Slavery did indeed happen, but there
were Black slaves, White slaves, and Asian slavesEven some of my Asian
ancestors were slaves, but it did not happen to me personally and therefore
doesn’t and shouldn’t effect meOn the subject of food stamps and welfare,
when it was brought up, all I said was that it was brought about to help people
in need and serves a great purpose, but some people do take advantage of these
government programs. I do not believe that I said anything to personally
belittle or insult the MasonsI feel very sad that I have and would like to
apologize for that fact.3.
Next, my husband was wearing a t-shirt…need dollars from any one
of FAITH.I can neither confirm nor deny what Mr*** was wearing on
the night of APR I did not pay attention to the clothing whatsoever
We did have a small conversation about church and ChristiansIt was stated
that some people go to church and act a certain way and then leave and act a
different wayAll I said on the subject was that I was a devout Catholic and I
have witnessed people that do thatAs far as homeless people, when the subject was brought up,
I stated that I believed that there are able-bodied homeless people that refuse
to find work for one reason or anotherMr*** stated that whenever a homeless
person asks him for money he takes them to a store a buys them a loaf of bread
and some peanut butter and jellyI stated that I will often offer to buy them
a hot dog or something else to eat, but if they refuse, I refuse to give them
any money if they will not give me a reason for needing itThat
is my explanation of the events that transpired between APR and APR
I am very surprised that this has happenedI thought that we had a great
warm up and throughout the night we were all laughing and smilingAt no point
did I even have the perception that anyone was feeling belittled or offendedI
apologize that this has happened and I have learned my lesson about speaking of
sensitive issues, even when brought up by the potential customerI
would like to thank you for standing up for me todayHow Mrs*** depicted
my actions was not at all an accurate description of my character and how I
conduct myself in a potential customer homeIt truly honors me to know that
you think so highly of me in how you defended meAgain,
I understand that this was neither needed nor necessary, but I wanted a chance
to defend myself and paint a clear picture about what happenedPlease let me
know if you need anything elseThank you

Paramount Builders would like to respond to the complaint filed by this homeowner. On January 18, we did have an appointment with this home owner. After going through a thorough walk around of the property, a presentation of our products and company, this property owner wanted to
receive a price for a new Timberline High Definition Shingle Ultra, the shingle style is NOT available through *** or *** ***, as it is an ULTRA product, nor can it be purchased by a home owner through *** or *** ***. *** *** and *** do offer the regular Timberline HD shingles, but not the Timberline HD Ultra, which is 53% thicker than the regular HD Shingle. For good measure this was confirmed on Friday January 27, with the local GAF Manufacturing rep, Mike Z***, based in *** *** Timberline HD Ultra is available only through MASTER ELITE qualified distributors, the warranty, which is known as a Golden Pledge also cannot be offered by ***. Therefore the home owner is incorrect in his statement “which is comparable in every way (exact same materials and warranty)” however, the homeowner can purchase regular Timberline HD shingles from ***, with a standard pound felt underlayment. We do not use the felt underlayment, instead we use a product known as Deck Armor. Paramount Builders installs roofing system in accordance with the guidelines established by GAF Manufacturing to meet very stringent standards in order to be able to offer our property owners the best roof warranty in the business. Our installers are factory trained and certified every months. Our roof systems include products that cannot be purchased by regular contractors from ***. In addition, our roofs are subject to random inspections by GAF Inspectors for compliance. *** and *** *** do not have an inspection process. Therefore the pricing was not inflated, and this customer is comparing two different products, with two different warranties. He is correct that using a standard architectural shingle with pound felt underlayment would typically run between $*** with most big box retailers. The installation would be done by a third party installation company who has never seen the home until the day they arrive to install it. All of our projects are thoroughly vetted by the installation crew ahead of the installation to eliminate any issues arising during the installation. In closing I would like to address the three key components of the complaint: The price was not inflated, in fact the price was in line with most nationally recognized roofing firms. We are not a single guy in a piinstalling roofs. We are a state wide company who installs the very best products available in the industry and offers the longest warranty of any roofing manufacture. Therefore, we believe in being paid for the expertise, high quality materials and quality of our installationIn fact, most roofs installed by Paramount Builders can be completed in one day versus the small, locally owned guy in the pitruck who takes two to three daysThe Sales person DID NOT falsely advertise our company by stating we have superior products over any competitor. The rep showed the property owner what products are available in the market from us, as well as others, and what we do differently than the rest to insure a properly installed roof that will stand up to the warranty that backs it. A warranty that covers material and labor for the next ** years, backed by the world’s largest roofing products manufacturerAll companies use coupons, sales and discounts to incentivize customers to take action. Our discounts are offered to all of our customers on the first visit. If we have to visit a customer more than once then the discounts are not offered. We believe that by maximizing the number of people we see one time, instead of visiting the same folks multiple times, enables us to be able to offer discounts to reward those who can make a decision and move forward. If they can’t make a decision, for whatever reason, we offer a quoted price that is honored for daysThe $*** may have been overlooked, or it may have been combined with a larger discount. I will have to discuss that with the individual rep Mr*** contacted our Sales office by telephone and email to alert us that he wanted to cancel his contract. He also came into the office to deliver his cancellation in person. At no time was he told that he couldn’t cancel. In fact, the company receptionist kindly thanked him for alerting us and informed him of how the cancellation would be handled and let him know that his down payment would be reimbursed ***%. The customers desired Settlement is that his complaint be filed for all consumers interested in researching or evaluating Paramount Builders. It is our believe that Mr*** was given a fair and honest estimate, and he may not completely understand the different products that Paramount Builders was using on his proposed project, and therefore he could not accurately compare our materials and services to another company of similar experience or reputation. Our Vice President of Sales met with the home owner on Wednesday January 25th and confirmed the cancellation and informed him that his down payment check had not been deposited and would be returned via the *** *** *** *** from our corporate office in *** ***In closing, I am sorry to hear that there was confusion on the product this homeowner was reviewing. Paramount Builders takes great pride in offering only the very best materials the industry has to offer, and the very best installers to install it. While we certainly do not apologize for our pricing we would happily honor the pricing if this property owner would like to reconsider. If I can be of any further assistance please do not hesitate to contact me directly. Regards, Bob S*Vice President of Operations

Revdex.com spoke with Mr*** of the business regarding this complaintAt the time Mr*** received the complaint from the Revdex.com, it was the first time the business was made aware of the consumer’s concernsMr*** stated these items were ordered in June of but due to
delays caused by the customer’s ongoing medical appointments and several rescheduled appointments due to bad weather conditions, the project had not been installedThe installation was scheduled for March 24, 2016. The company was unaware that the customer had any concerns with the materials conditions until they received the Revdex.com notification.During the time the materials were maintained in the company’s warehouse, over the period of July to late March 2016, the materials had been moved several times and may have unknowingly been damaged. All materials are enclosed in cardboard boxes, the storm doors had become bowed from standing against the wall at an angle for such a long period of time, the Garden Window also appears to have suffered a stress crack. After becoming aware of the problem, the company contacted and spoke with the customer directly, the business has agreed to have all products remade and reinstalled for this customer