Ashli Healthcare, Inc.

Dear [redacted],[redacted] Healthcare first and foremost would like to apologize for any inconvenience you may have experienced regarding our billing procedure. We understand the confusion you experienced regarding the billing and payment for the medical equipment you received in April of 2017. However, it is...

our highest priority that our patients receive the best customer care and service.Since [redacted] Healthcare is an out-of-network provider with your insurance company, Blue Cross, the reimbursement checks were mailed directly to you, the patient rather than to the provider. Due to this fact, it can take time with insurance companies for balances to be transferred and for our billing department to reach out to patients. In any event, we appreciate your patience as it can be a challenging situation for anyone to deal with at anytime. Additionally, we have only asked for payment that your insurance has reimbursed directly to you for our equipment and services as well as any co-payments that you are responsible for. We tried to explain this to you over the phone, but we sincerely apologize if this may have not been well communicated by our staff. As we wish to provide you a better overall patient experience with [redacted] Healthcare, Inc., we hope you may give us another opportunity to better serve you again in the near future.Sincerely,[redacted] Healthcare, Inc.