I am in receipt of your letter dated May 12, 2016, case # [redacted] The complaint submitted for case # [redacted] discusses the residents' concerns of a bedroom window that does not function properlyI discussed the residents' concerns with the Property Manager to check the status of the repairs and was informed that the issue with the window will not prevent it from opening in case of an emergency.The Property Manager and I discussed the service that was provided to repair the issue prior to the concern being escalated to your officeOn March 24, the resident reported the upstairs window did not open and shut properly, our maintenance team responded on March 25, by replacing the clips around the window springOn April 19, the resident reported she was still having difficulty opening and closing the window, our maintenance team assessed the issue and determined additional parts needed to be replaced and placed a parts order with our vendor with an estimated delivery time of daysThe parts order took longer than expected, we were not aware that it was on back order The Property Manager confirmed the part was received on May 18, and the window has been repairedThank you for contacting us and giving us an opportunity to respond to the complaint submitted to your officeIf you require additional information please contact me at 317-469-and I will be happy to assist youSincerely, Carla M [redacted] , Resident Relations Coordinator
I am in receipt of your letter dated May 12, 2016, case #[redacted].
The complaint submitted for case #[redacted] discusses the residents' concerns of a bedroom window that does not function properly. I discussed the residents' concerns with the Property Manager to check the status of the...
repairs and was informed that the issue with the window will not prevent it from opening in case of an emergency.The Property Manager and I discussed the service that was provided to repair the issue prior to the concern being escalated to your office. On March 24, 2016 the resident reported the upstairs window did not open and shut properly, our maintenance team responded on March 25, 2016 by replacing the clips around the window spring. On April 19, 2016 the resident reported she was still having difficulty opening and closing the window, our maintenance team assessed the issue and determined additional parts needed to be replaced and placed a parts order with our vendor with an estimated delivery time of 10 days. The parts order took longer than expected, we were not aware that it was on back order.
The Property Manager confirmed the part was received on May 18, 2016 and the window has been repaired.
Thank you for contacting us and giving us an opportunity to respond to the complaint submitted to your office. If you require additional information please contact me at 317-469-5893 and I will be happy to assist you.
Sincerely,
Carla M[redacted],
Resident Relations Coordinator
I am in receipt of your letter dated May 12, 2016, case # [redacted] The complaint submitted for case # [redacted] discusses the residents' concerns of a bedroom window that does not function properlyI discussed the residents' concerns with the Property Manager to check the status of the repairs and was informed that the issue with the window will not prevent it from opening in case of an emergency.The Property Manager and I discussed the service that was provided to repair the issue prior to the concern being escalated to your officeOn March 24, the resident reported the upstairs window did not open and shut properly, our maintenance team responded on March 25, by replacing the clips around the window springOn April 19, the resident reported she was still having difficulty opening and closing the window, our maintenance team assessed the issue and determined additional parts needed to be replaced and placed a parts order with our vendor with an estimated delivery time of daysThe parts order took longer than expected, we were not aware that it was on back order The Property Manager confirmed the part was received on May 18, and the window has been repairedThank you for contacting us and giving us an opportunity to respond to the complaint submitted to your officeIf you require additional information please contact me at 317-469-and I will be happy to assist youSincerely, Carla M [redacted] , Resident Relations Coordinator
I am in receipt of your letter dated May 12, 2016, case #[redacted].
The complaint submitted for case #[redacted] discusses the residents' concerns of a bedroom window that does not function properly. I discussed the residents' concerns with the Property Manager to check the status of the...
repairs and was informed that the issue with the window will not prevent it from opening in case of an emergency.The Property Manager and I discussed the service that was provided to repair the issue prior to the concern being escalated to your office. On March 24, 2016 the resident reported the upstairs window did not open and shut properly, our maintenance team responded on March 25, 2016 by replacing the clips around the window spring. On April 19, 2016 the resident reported she was still having difficulty opening and closing the window, our maintenance team assessed the issue and determined additional parts needed to be replaced and placed a parts order with our vendor with an estimated delivery time of 10 days. The parts order took longer than expected, we were not aware that it was on back order.
The Property Manager confirmed the part was received on May 18, 2016 and the window has been repaired.
Thank you for contacting us and giving us an opportunity to respond to the complaint submitted to your office. If you require additional information please contact me at 317-469-5893 and I will be happy to assist you.
Sincerely,
Carla M[redacted],
Resident Relations Coordinator