Ashtabula Driving School

AMERICAN APPLIANCE FACTORY DIRECT INC.
[redacted] Hertz Ave
Moorpark, CA 93021
Ph. ###-###-####
Fax. ###-###-####
 
June 16, 2015
 
To whom it may concern,
 
This letter serves purpose in
response to Complaint #10669472.
 
J[redacted]...

purchased the Kirby on Saturday
May 2nd, 2015 by a MasterCard credit card.  All credit cards are usually ran same day of
purchase, if not the next morning.  
However, because the sale took place on a Saturday, the credit card was
ran Monday May 4th in the morning. 
A called was received by customer wishing to cancel at 3:30PM
 
The Kirby was picked up on May 11th.  It can take 5-7 business days for a refund to
clear and show on a customer’s credit card statement.  In this instance, we were experiencing some
technical difficulties with the company who provides the service on our
end.  All of the refunds we thought were
finalized turned out to be not done.  We
re-issued the refund for Mr. H[redacted] on June 3rd.  When Mr. H[redacted] came in personally to our
office on June 10th, I explained what had happen and provided him a
copy of refund (attached)
 
As I mentioned earlier, it could take
up to 7 business days for refund to hit customer’s account.  Once we submit a refund, all we can do is
wait until the credit card companies show and apply the credit back into the
customer's credit card.
 
We apologize for the inconvenience
this may have caused.
 
Respectfully,
 
C[redacted]
General Manager