Ashton Parc Apartments Reviews (8)
Ashton Parc Apartments Rating
Description: Apartments
Address: 1040 Shive Lane, Bowling Green, Kentucky, United States, 42103
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www.ashtonparcapts.com
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Consumer states that this delay in delivery is unacceptable as any part of the refund has yet to be receivedConsumer would like delivery confirmation from the business along with any tracking numbers so consumer could rest assured that payment has been sent
Business states that consumer has been issued refund
The resident was charged $159.92 for move out charges of final Aum, cleaning,... and carpet clean which left a refund amount of $140.08. The refund amount was issued to the past resident by postal mail on October 28, 2014 with check number #79071. After the refund check was mailed out, Our Distract Manager approved the remaining balance totaling $159.92 to be refunded due to errors of processing his move out charges timely. This was imputed on November 18th, 2014 to our Corporate Office in New York. We are currently waiting for them to adjust his past account, and when they do, they will be issuing a separate check in the amount of $159.92 to the address listed on his move out statement. This second payment could take a week to process and be mailed.
Business states that they have looked into consumer concerns and concluded that the reason the checks have not been delivered was because the correct forwarding address for consumer was not on fileAt this point business will put a stop payment on the issued checks, reissue them, and send them to:
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The resident was charged $159.92 for move out charges of final Aum, cleaning,...
and carpet clean which left a refund amount of $140.08. The refund amount was issued to the past resident by postal mail on October 28, 2014 with check number #79071. After the refund check was mailed out, Our Distract Manager approved the remaining balance totaling $159.92 to be refunded due to errors of processing his move out charges timely. This was imputed on November 18th, 2014 to our Corporate Office in New York. We are currently waiting for them to adjust his past account, and when they do, they will be issuing a separate check in the amount of $159.92 to the address listed on his move out statement. This second payment could take a week to process and be mailed.
Consumer states that this delay in delivery is unacceptable as any part of the refund has yet to be received. Consumer would like delivery confirmation from the business along with any tracking numbers so consumer could rest assured that payment has been sent.
Business states that consumer has been issued refund.
Review: The day I vacated the premises, turned in my keys, paid last months rent and utilities and left the property in good condition which was August 30, 2014, I was entitled to receive my security deposit of $300.00 within twenty-one (21) days. I've called the property a tolal (3) times and spoke with 3 different employees, including the assistant, and regional managers! They stated that they would investigate my concern and get back with me and I have not received a follow-up!Desired Settlement: $300.00
Business
Response:
Business states that consumer has been issued refund.
Business
Response:
The resident was charged $159.92 for move out charges of final Aum, cleaning, and carpet clean which left a refund amount of $140.08. The refund amount was issued to the past resident by postal mail on October 28, 2014 with check number #79071. After the refund check was mailed out, Our Distract Manager approved the remaining balance totaling $159.92 to be refunded due to errors of processing his move out charges timely. This was imputed on November 18th, 2014 to our Corporate Office in New York. We are currently waiting for them to adjust his past account, and when they do, they will be issuing a separate check in the amount of $159.92 to the address listed on his move out statement. This second payment could take a week to process and be mailed.
Consumer
Response:
Consumer states that this delay in delivery is unacceptable as any part of the refund has yet to be received. Consumer would like delivery confirmation from the business along with any tracking numbers so consumer could rest assured that payment has been sent.
Business
Response:
Business states that they have looked into consumer concerns and concluded that the reason the checks have not been delivered was because the correct forwarding address for consumer was not on file. At this point business will put a stop payment on the issued checks, reissue them, and send them to:[redacted]