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Ashton Raleigh Residential

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Ashton Raleigh Residential Reviews (1)

Flooding in our basement of our new home for a year and Ashton Woods won't fix the problem. Many other problems as well. We bought a new home over a year ago and after closing realized that our basement would flood everytime it rained in our gym room. We asked them over and over to fix and all they would do was come out after weeks and rips walls out and say they thought they had it. It would rain again and then the flooding would start. So many of their men would say they were coming out and never did. When they did they just made the problem worse. Then we wouldnt hear from them for weeks only to have happen over and over. We are at our wits end. They refuse to hire a professional to find out what is going on once and for all.They hardwoods are now ruinedThe gym flood and all of our gym mats are ruined.The walls are soaked with water all the time and we know accumulating mold and mildew.The walls are all ripped out and have been for several months. Now they want to rip walls out upstairs to see if they can find where the water is coming in but they keep sending people out that don't speak english, they don't even know what they are doing. we asked for an engineer and architecht to go out there to find the problem once and for all and they still refused. We are filing with all agencies because we don't want others to buy a home from Ashton Woods. They don't stand behind their work or their workers. We are hoping you can get them to take rsponsibility for their error and fix it. We have over a year of e-mails pleading with them to fix it and nothing has been resolved. We've missed weeks of work from sitting there and waiting on them only to not show up for severeal of their visits and then finally gave them a key. This is worse because they still don't come out. We paid over 650000.00 for a home that we can't even fully use. They leave all of their supplies, etc in the middle of our living space and never bother to send updates when they do go to the house. We are certain that they hire inexperienced help. We've had to have our hardwoods replaced for putting them in too prematurely, we've had air conditioning issues, flooding, and not to mention many things that were promised have never come to fruition.We can support all of our claims. We created a detailed folder of all e-mails and converstations with their associates. Desired SettlementWe want the job completed immediately.We want to be refunded. We want our gym mats replaced that were damaged.We want our hardwoods replaced that were damaged by the flooding.We want all of our new towels replaced that have been ruined by using them on the floors over the past year. We want the walls, insullation and floors all replaced in the gym to insure there is no future mold and or damages.Business Response We have been in constant communication with the homeowners throughout the process and we will continue to do so until the matter is resolved.

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Description: Home Builders

Address: 5711 Six Forks Rd STE 300, Raleigh, North Carolina, United States, 27609-3888

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