Ashworth Appliance & Electronics

Initial Business Response /* (1000, 5, 2015/07/28) */
***'s dispute
In rearguards to ***'s dispute we have provided documentations to prove our service we have provided and tried to provide for this customer
Attached is documentation providing prof of dispute settlement
filed earlier this month with Synchrony Bank for the amount of $ Also attached is a letter from Synchrony Bank that states we are found in favor of that she doesn't get her money back as we have expanded all of our resources with our ability to help this customer We have provided all documentation that we sent to Synchrony Bank to support our case Hopefully you will find we have acted in proper order and provided customer support Please remove any unfair comments and or disputes with regards to this customer (***)on Ashworth Appliance and Electronics Thank you
Initial Consumer Rebuttal /* (3000, 7, 2015/07/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They are liarsThey have not done anything to take care of this situationThey came out one time to diagnose one issue, said it was the drum of our washerHad to order part; we didn't hear anything back from the in over three weeks, my husband called them and they told him it was on back orderWe asked to have a relaxed the washerWhile we wait; knowing they rent washers month to monthThey told us noWe waitedNine weeks and they never contacted us in that timeMy husband then called Frigidaire; told them the situation and they said they had a drumAnd sent it to usWe once again called Ashworth, wouldn't come out of call us backFrigidaire then contacted another service guy out of pine cityHe came out and said our drum wasn't the issueSo he came back another time and ride it; by this time our dryer started acting upWe called Frigidaire again; they tried contacting Ashworth for serviceOnce again Ashworth wouldn't respond It is so bad our dryer has had to be fixed four times now and Frigidaire has to have a service company come from over hours away to fix itNow it's not under warranty and Frigidaire is having someone else come out again to fix itIt's the same thing that keeps going bad each timeSo if Ashworth has truly used all their resources to help us I like to know howNot coming out , not calling back , not repairing themThey have been rude from day two of all these issuesThey had the guts to tell my husband at one time it's our problem the washer and dryer weren't working not theirsThey have not even tried to help except one time but didn't even finish the job; had to have others do itOne time they had set up an appointment with my husband for a Wednesday to come put the drum in and the guy never showed up or called and it's been since then they haven't respondedCall Frigidaire for all our conversations they have them all and I will release permission to do soEverything is documented with Frigidaire
Final Consumer Response /* (3000, 11, 2015/07/31) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Yes we had said we didn't want them to come to our house only after they had scheduled a Wednesday to come out and they never came or called or left us messagesThey called us back one time that we didn't respond and that was after they never came on the Wednesday they set upMy husband lost a whole day of work because they didn't bother coming or callingAnd yo their reference of coming out here four times; that is a lie, they came out three timesWe first started having problems and we were told to call Ashworth from FrigidaireWe did; I talked to DebSomeone came out the next day yes and did a diagnostic on itCleared the error code and leftWell the next time it did it again, a couple days later my wAsher had stopped again and now my dryer was acting up; the guy did come out and look at the dryer and said nothing was wrong with itThe washer had an error code on it againHe cleared it and said I would be goodFive minutes after he left we called them again and he said at this time he waod have to order the drum.he told us we would have it in two days and then the following week they would be outWell three weeks went by and nothing so my husband called them and they told us it wAs on back order at least a few weeks outSo we called fridigaire and they had the part in stock and sent it to usWhen we got the part, my husband called Ashworth and talked to the service manager personally and that's when they said they would be out to fix it on the following WednesdayNo call no showThen we called Fridigaire and they contacted another service company to come out and fix the washerWell when the new guy came from a different city; it wasn't even the drum that was badIt was other simple things that should have been noticed the first time it was servicedSo he fixed our washer and looked at our dryerDetermined my electrical board was bad and causing shorts and the dryer was starting all on its ownNow this electrical board has been replaced three times; so something seriously is wrong with the dryer that causes it to keep shorting outBut according to Ashworth nothing was wrongAfter all this is why we wanted different service to come outAnd it was twelve weeks we waited all together from the very first time called to the last, I have Facebook messages to prove it that went between the owners daughter and I, also the posts I put publicly on my page
Final Business Response /* (4000, 13, 2015/08/04) */
In the 3rd line of my last response it stated that we only went to Erickson's house times The 4th time we didn't go due to the fact that we didn't get a call back to let us know that someone was home Ashworth's policy is that we have to have someone answer the phone to let us know someone is home so we are not wasting time or gas to find out someone isn't home I have also stated this in prior responses As attached again is the copy of the work order for the Wednesday install showing that our installed called two times that day to try to get ahold of the Erickson's so we could complete their install For the error codes that the appliance was giving when our repairman looked them up in the system for that model it showed that the tub was causing the errors that is why our repairman ordered the tub We did contact the customer to let them know the part was backordered Even though they claim we never called Its their word against ours so there is no way to prove it all of our phone calls to them, our phone records only go days so we can not prove our calls out to this customer besides the notes we have left in her account on her work ordersSince Jamie has had another company come out and repair her unit I do not see how she can come back on us for her dryer going out now She claims the board has been replaced times On the dryer, the only thing our repairman did was clear the error codes he didn't replace any parts on the dryer We only worked on the washer putting parts into it It may have been weeks total the customer waited but when we were dealing with Erickson's it was only weeks, the other weeks was not our company since we were told we were no longer welcome in their homeIt is Ashworth's job to fix appliances but if the customer tells us we are not allowed back in their home how can we fix the appliance? I would also like you to know that Jamie has now opened another case with Synchrony Bank again trying to get her money back with them just last week See attached copy of dispute with Synchrony Bank So this is the 2nd time she has opened a case against us with that company so it is not just the Revdex.com we are having to defend ourselves to it is also to Synchrony Bank which as you can see is very time consuming and is taking away time we can service our other customers So if you could please see that we have done everything and keep sending the same information back to you that we have indeed done everything we could do to our ability to help this customer who in each reply is claiming the same things, that we could close this case and no longer be open So please remove this dispute with regards to *** this case and remove all negative comments

Initial Business Response /* (1000, 5, 2015/07/28) */
[redacted]'s dispute
In rearguards to [redacted]'s dispute we have provided documentations to prove our service we have provided and tried to provide for this customer.
Attached is documentation providing prof of dispute settlement...

filed earlier this month with Synchrony Bank for the amount of $1500. Also attached is a letter from Synchrony Bank that states we are found in favor of that she doesn't get her money back as we have expanded all of our resources with our ability to help this customer. We have provided all documentation that we sent to Synchrony Bank to support our case. Hopefully you will find we have acted in proper order and provided customer support. Please remove any unfair comments and or disputes with regards to this customer ([redacted])on Ashworth Appliance and Electronics. Thank you
Initial Consumer Rebuttal /* (3000, 7, 2015/07/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They are liars. They have not done anything to take care of this situation. They came out one time to diagnose one issue, said it was the drum of our washer. Had to order part; we didn't hear anything back from the in over three weeks, my husband called them and they told him it was on back order. We asked to have a relaxed the washer. While we wait; knowing they rent washers month to month. They told us no. We waited. Nine weeks and they never contacted us in that time. My husband then called Frigidaire; told them the situation and they said they had a drum. And sent it to us. We once again called Ashworth, wouldn't come out of call us back. Frigidaire then contacted another service guy out of pine city. He came out and said our drum wasn't the issue. So he came back another time and ride it; by this time our dryer started acting up. We called Frigidaire again; they tried contacting Ashworth for service. Once again Ashworth wouldn't respond. It is so bad our dryer has had to be fixed four times now and Frigidaire has to have a service company come from over 1.5 hours away to fix it. Now it's not under warranty and Frigidaire is having someone else come out again to fix it. It's the same thing that keeps going bad each time. So if Ashworth has truly used all their resources to help us I like to know how. Not coming out , not calling back , not repairing them. They have been rude from day two of all these issues. They had the guts to tell my husband at one time it's our problem the washer and dryer weren't working not theirs. They have not even tried to help except one time but didn't even finish the job; had to have others do it. One time they had set up an appointment with my husband for a Wednesday to come put the drum in and the guy never showed up or called and it's been since then they haven't responded. Call Frigidaire for all our conversations they have them all and I will release permission to do so. Everything is documented with Frigidaire.
Final Consumer Response /* (3000, 11, 2015/07/31) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Yes we had said we didn't want them to come to our house only after they had scheduled a Wednesday to come out and they never came or called or left us messages. They called us back one time that we didn't respond and that was after they never came on the Wednesday they set up. My husband lost a whole day of work because they didn't bother coming or calling. And yo their reference of coming out here four times; that is a lie, they came out three times. We first started having problems and we were told to call Ashworth from Frigidaire. We did; I talked to Deb. Someone came out the next day yes and did a diagnostic on it. Cleared the error code and left. Well the next time it did it again, a couple days later my wAsher had stopped again and now my dryer was acting up; the guy did come out and look at the dryer and said nothing was wrong with it. The washer had an error code on it again. He cleared it and said I would be good. Five minutes after he left we called them again and he said at this time he waod have to order the drum.he told us we would have it in two days and then the following week they would be out. Well three weeks went by and nothing so my husband called them and they told us it wAs on back order at least a few weeks out. So we called fridigaire and they had the part in stock and sent it to us. When we got the part, my husband called Ashworth and talked to the service manager personally and that's when they said they would be out to fix it on the following Wednesday. No call no show. Then we called Fridigaire and they contacted another service company to come out and fix the washer. Well when the new guy came from a different city; it wasn't even the drum that was bad. It was other simple things that should have been noticed the first time it was serviced. So he fixed our washer and looked at our dryer. Determined my electrical board was bad and causing shorts and the dryer was starting all on its own. Now this electrical board has been replaced three times; so something seriously is wrong with the dryer that causes it to keep shorting out. But according to Ashworth nothing was wrong. After all this is why we wanted different service to come out. And it was twelve weeks we waited all together from the very first time called to the last, I have Facebook messages to prove it that went between the owners daughter and I, also the posts I put publicly on my page.
Final Business Response /* (4000, 13, 2015/08/04) */
In the 3rd line of my last response it stated that we only went to Erickson's house 3 times. The 4th time we didn't go due to the fact that we didn't get a call back to let us know that someone was home. Ashworth's policy is that we have to have someone answer the phone to let us know someone is home so we are not wasting time or gas to find out someone isn't home. I have also stated this in prior responses. As attached again is the copy of the work order for the Wednesday install showing that our installed called two times that day to try to get ahold of the Erickson's so we could complete their install. For the error codes that the appliance was giving when our repairman looked them up in the system for that model it showed that the tub was causing the errors that is why our repairman ordered the tub. We did contact the customer to let them know the part was backordered. Even though they claim we never called. Its their word against ours so there is no way to prove it all of our phone calls to them, our phone records only go 90 days so we can not prove our calls out to this customer besides the notes we have left in her account on her work orders. Since Jamie has had another company come out and repair her unit I do not see how she can come back on us for her dryer going out now. She claims the board has been replaced 3 times. On the dryer, the only thing our repairman did was clear the error codes he didn't replace any parts on the dryer. We only worked on the washer putting parts into it. It may have been 12 weeks total the customer waited but when we were dealing with Erickson's it was only 6 weeks, the other 6 weeks was not our company since we were told we were no longer welcome in their home. It is Ashworth's job to fix appliances but if the customer tells us we are not allowed back in their home how can we fix the appliance? I would also like you to know that Jamie has now opened another case with Synchrony Bank again trying to get her money back with them just last week. See attached copy of dispute with Synchrony Bank. So this is the 2nd time she has opened a case against us with that company so it is not just the Revdex.com we are having to defend ourselves to it is also to Synchrony Bank which as you can see is very time consuming and is taking away time we can service our other customers. So if you could please see that we have done everything and keep sending the same information back to you that we have indeed done everything we could do to our ability to help this customer who in each reply is claiming the same things, that we could close this case and no longer be open. So please remove this dispute with regards to [redacted] this case and remove all negative comments.