Initial Business Response / [redacted] (1000, 7, 2016/04/11) */ [redacted] This is in reference to case number [redacted] attached is a letter that we submitted to the attorney generals office about there complaintIf you need more information please reply ============================================== March 29, [redacted] This letter is in response to the complaint filed with your office against Ashworth Home Builders, LLC by [redacted] Per the description of the complaint, my response is as follows: A final walk-through was completed July 1, 2015, with punch list items completed from that list on same datePresent for walk-through: [redacted] (homeowner), Andrew F [redacted] (builder) and two employees of [redacted] (sub-contractor) A month walk-through was done February 3, Homeowners refused to sign walk-through list to verify list was conclusivePresent for walk-through: [redacted] and [redacted] (homeowners) and Michell F [redacted] (builder representative)Homeowners later submitted a different walk-through list, dated February 18, Water leaks in basement addressedPlumber and HVAC contractors both sent out for inspection, repair done March 18, per HVAC contractor Mudroom: Original homeowner's plans called for "lockers" in alcove of mudroom areaHomeowners elected to have this area omitted due to costsHowever, during the building process, the homeowner requested a buibench be constructed in this area insteadThe bench was constructed and finished per homeowner's wishesAshworth Home Builders, LLC has notified homeowners on multiple occasions, that this area was constructed and completed as agreed upon and no further changes will be made Ashworth Home Builders, LLC has been willing to repair other items on list, with exception of the mudroom and have communicated this to homeowners several times, but are unable to get a submitted or signed list without the mudroom issue Solution: Ashworth Home Builders, LLC will accept homeowner's submitted list dated February 18, 2016, with the exception to the mudroomThe mudroom was completed and finished per homeowner's wishes at time of constructionRepairs can begin on other items listed with acceptance of this solution by homeowners Since the completion of the home, multiple emails and certified letters have been exchanged with the homeowners concerning issues on both sidesIf you require any further information or details to the above, please contact meThank you Sincerely, Andrew F [redacted] President, Ashworth Home Builders, LLC Initial Consumer Rebuttal / [redacted] (3000, 9, 2016/04/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) The end of construction walk through was conducted very hastily with only [redacted] present at the timeMr F [redacted] called to say he would be coming to do some repairs that we had spoken aboutIt was not a scheduled walk through so both home owners were not presentThere was no punch listBoth parties agreed to items that needed addressed verballyIt was informal and nothing was signed or written The month walk through should have been completed January 1, It was not completed until February 3, It is now the end of April and only one item of the on the list of repairs is completeMrF [redacted] 's wife conducted the walk through on February 3, At the end of the walk through she asked us to sign her listWe are neither legally or contractually obligated to sign any documents at this timeThere are obvious trust issues, and we will not sign anything until the work is completed to our satisfactionThis work falls under the original contract and should be completed with no additional paper workThe builder is paid in full for all servicesWe are not asking for anything that is not on the original plans As far as the mud room is concerned, Ashworth Builders has been paid in full and a finished mudroom is on the plansWe aren't certain what he's referring to when he said we elected not to finish this because of costIt's our understanding the changes we requested were even to the lockersWe verbally agreed to changes from the original plan of lockers to a bench, beadboard, hooks and shelvesMr F [redacted] asked [redacted] to draw a sketchAttached you will find the sketch along with a photo of the current unfinished mudroomAlso attached is an email from Mr F [redacted] refusing to complete any work on the list until we signMany things we agree to verbally were either never completed or resulted in an extra charge at the end of constructionIf Mr F [redacted] does not want to finish the mudroom according to our verbal request, it needs to at least be completed accrording to the building plansThe punch list dated February was the original list with no changesWe did not submit anything additional after the February 3, Thank you for your time Final Business Response / [redacted] (4000, 12, 2016/05/03) */ [redacted] The following is the response to the above complaint number: Ashworth Home Builders, LLC is willing to schedule all other repairs listed on customer's letter dated Feb18, 2016, submitted by customer, with exception of mudroomWe ask that the customer contact Ashworth Home Builders, LLC to schedule these remaining repairs Thank you, Ashworth Home Builders, LLC Final Consumer Response / [redacted] (4200, 14, 2016/05/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) We accept that the builder is willing to fulfill the requirement of addressing the items requiring repairHowever, the mudroom remains unfinishedWhat can we do to get this completed according to the building plans? Thank you, [redacted] and ***
Initial Business Response / [redacted] (1000, 7, 2016/04/11) */ [redacted] This is in reference to case number [redacted] attached is a letter that we submitted to the attorney generals office about there complaintIf you need more information please reply ============================================== March 29, [redacted] This letter is in response to the complaint filed with your office against Ashworth Home Builders, LLC by [redacted] Per the description of the complaint, my response is as follows: A final walk-through was completed July 1, 2015, with punch list items completed from that list on same datePresent for walk-through: [redacted] (homeowner), Andrew F [redacted] (builder) and two employees of [redacted] (sub-contractor) A month walk-through was done February 3, Homeowners refused to sign walk-through list to verify list was conclusivePresent for walk-through: [redacted] and [redacted] (homeowners) and Michell F [redacted] (builder representative)Homeowners later submitted a different walk-through list, dated February 18, Water leaks in basement addressedPlumber and HVAC contractors both sent out for inspection, repair done March 18, per HVAC contractor Mudroom: Original homeowner's plans called for "lockers" in alcove of mudroom areaHomeowners elected to have this area omitted due to costsHowever, during the building process, the homeowner requested a buibench be constructed in this area insteadThe bench was constructed and finished per homeowner's wishesAshworth Home Builders, LLC has notified homeowners on multiple occasions, that this area was constructed and completed as agreed upon and no further changes will be made Ashworth Home Builders, LLC has been willing to repair other items on list, with exception of the mudroom and have communicated this to homeowners several times, but are unable to get a submitted or signed list without the mudroom issue Solution: Ashworth Home Builders, LLC will accept homeowner's submitted list dated February 18, 2016, with the exception to the mudroomThe mudroom was completed and finished per homeowner's wishes at time of constructionRepairs can begin on other items listed with acceptance of this solution by homeowners Since the completion of the home, multiple emails and certified letters have been exchanged with the homeowners concerning issues on both sidesIf you require any further information or details to the above, please contact meThank you Sincerely, Andrew F [redacted] President, Ashworth Home Builders, LLC Initial Consumer Rebuttal / [redacted] (3000, 9, 2016/04/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) The end of construction walk through was conducted very hastily with only [redacted] present at the timeMr F [redacted] called to say he would be coming to do some repairs that we had spoken aboutIt was not a scheduled walk through so both home owners were not presentThere was no punch listBoth parties agreed to items that needed addressed verballyIt was informal and nothing was signed or written The month walk through should have been completed January 1, It was not completed until February 3, It is now the end of April and only one item of the on the list of repairs is completeMrF [redacted] 's wife conducted the walk through on February 3, At the end of the walk through she asked us to sign her listWe are neither legally or contractually obligated to sign any documents at this timeThere are obvious trust issues, and we will not sign anything until the work is completed to our satisfactionThis work falls under the original contract and should be completed with no additional paper workThe builder is paid in full for all servicesWe are not asking for anything that is not on the original plans As far as the mud room is concerned, Ashworth Builders has been paid in full and a finished mudroom is on the plansWe aren't certain what he's referring to when he said we elected not to finish this because of costIt's our understanding the changes we requested were even to the lockersWe verbally agreed to changes from the original plan of lockers to a bench, beadboard, hooks and shelvesMr F [redacted] asked [redacted] to draw a sketchAttached you will find the sketch along with a photo of the current unfinished mudroomAlso attached is an email from Mr F [redacted] refusing to complete any work on the list until we signMany things we agree to verbally were either never completed or resulted in an extra charge at the end of constructionIf Mr F [redacted] does not want to finish the mudroom according to our verbal request, it needs to at least be completed accrording to the building plansThe punch list dated February was the original list with no changesWe did not submit anything additional after the February 3, Thank you for your time Final Business Response / [redacted] (4000, 12, 2016/05/03) */ [redacted] The following is the response to the above complaint number: Ashworth Home Builders, LLC is willing to schedule all other repairs listed on customer's letter dated Feb18, 2016, submitted by customer, with exception of mudroomWe ask that the customer contact Ashworth Home Builders, LLC to schedule these remaining repairs Thank you, Ashworth Home Builders, LLC Final Consumer Response / [redacted] (4200, 14, 2016/05/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) We accept that the builder is willing to fulfill the requirement of addressing the items requiring repairHowever, the mudroom remains unfinishedWhat can we do to get this completed according to the building plans? Thank you, [redacted] and ***