Response received via e-mail to Revdex.com: In June 2015, he brought the vehicle in to be serviced for the issue. As he stated, we did not have the part available so it was ordered for him. The Service Manager believes he was in fact contacted regarding his part arriving to the store and
therefore, we were able to fix his vehicle. He did not return our call and followed up with us one year later. Once he called us in July 2016, his vehicle was no longer covered under extended warranty and therefore the service visit would not be covered from a cost standpoint. *** sent in the complaint to both our dealership and Infiniti NA and Infiniti communicated to us we should repair at no charge, we honored their request. ***’s vehicle has been repaired at this point
**Revdex.com NOTE: In response to Revdex.com complaint, Lupient Infiniti provides copy of a letter originally sent in response to a complaint filed through the MN Attorney General's office: Please refer to the attachments. The attachments were in response to a complaint with the Attorney
General.Respectfully,Nathan *** **Revdex.com NOTE: Scan of documents provided attachedText of letter reads as follows: This letter is in response to Mr *** concerns about the Volvo She purchased here at Jim Lupient INFINITI on August 16th 2017.Confirming Mr *** purchase, I've noticed that the alleged purchase price that Mr *** stated in the original letter was incorrectMr *** purchased this Volvo Snot for $18,but $17,Copies of purchase agreement included.In regards to the history of this vehicle I've confirmed via Auto Check that this Volvo Sdoes not show any accidents or issues with the titleAll Lupient dealerships use Auto Check as the sole provider of Vehicle History Reports at all of our locationsCar Fax is not an approved Vehicle History Report provider by the Lupient Automotive Group and does not use Car Fax.Please share with Mr *** the included copy of the Auto Check Vehicle History Report and a copy of the original Title (front & back) as well as a copy of the We-Owe stating that we did not agree to any additional obligations in this purchase.If Mr *** is interesting in trading this vehicle in on something else he is more than welcome to contact. Respectfully,Nathan ***Executive ManagerLupient INFINITI
Response received via e-mail to Revdex.com: In June 2015, he brought the vehicle in to be serviced for the issue. As he stated, we did not have the part available so it was ordered for him. The Service Manager believes he was in fact contacted regarding his part arriving to the store and
therefore, we were able to fix his vehicle. He did not return our call and followed up with us one year later. Once he called us in July 2016, his vehicle was no longer covered under extended warranty and therefore the service visit would not be covered from a cost standpoint. *** sent in the complaint to both our dealership and Infiniti NA and Infiniti communicated to us we should repair at no charge, we honored their request. ***’s vehicle has been repaired at this point
**Revdex.com NOTE: In response to Revdex.com complaint, Lupient Infiniti provides copy of a letter originally sent in response to a complaint filed through the MN Attorney General's office: Please refer to the attachments. The attachments were in response to a complaint with the Attorney
General.Respectfully,Nathan *** **Revdex.com NOTE: Scan of documents provided attachedText of letter reads as follows: This letter is in response to Mr *** concerns about the Volvo She purchased here at Jim Lupient INFINITI on August 16th 2017.Confirming Mr *** purchase, I've noticed that the alleged purchase price that Mr *** stated in the original letter was incorrectMr *** purchased this Volvo Snot for $18,but $17,Copies of purchase agreement included.In regards to the history of this vehicle I've confirmed via Auto Check that this Volvo Sdoes not show any accidents or issues with the titleAll Lupient dealerships use Auto Check as the sole provider of Vehicle History Reports at all of our locationsCar Fax is not an approved Vehicle History Report provider by the Lupient Automotive Group and does not use Car Fax.Please share with Mr *** the included copy of the Auto Check Vehicle History Report and a copy of the original Title (front & back) as well as a copy of the We-Owe stating that we did not agree to any additional obligations in this purchase.If Mr *** is interesting in trading this vehicle in on something else he is more than welcome to contact. Respectfully,Nathan ***Executive ManagerLupient INFINITI