ASI

[redacted] The Revdex.com Dear [redacted] : Thank you for taking the time to talk with me this morningAs we discussed, Advertising Specialty Institute’s response to [redacted] ***’s complaint # [redacted] was faxed to the Revdex.com yesterday It was due days from mail date March 6, but the 16th was a Sunday, so I sent it yesterday on Monday the 17th You told me this morning that the fax did not arrive, so here is an email with the same response content Please let me know if you have questions or need additional information from Advertising Specialty Institute [redacted] contacted ASI on September 3, requesting she be listed as an ASI distributor member ASI reviewed ***’s request to join as a distributor member and processed her application for membership immediately, issuing her asi # [redacted] : Design Club of [redacted] and primary [redacted] *** [redacted] spoke with an ASI representative who explained to her the specifics about her distributor membership package, as well as the payment expectations At the time of application, [redacted] was asked for a valid credit card with the understanding it would be placed on her account with ASI to use for future charges [redacted] provided ASI with a credit card [redacted] paid ASI’s distributor membership fee of $for the month of Sept For all following months, her monthly charge of $was not paid timely because each time ASI attempted to charge her credit card it declined; months of Oct2013, Novand Dec Payments eventually went through to cover each monthly payment, but each missed their due dates ***’s credit card declined again during the months of Janand Febfor $each Her card eventually went through for two payments, covering the months of January and February, it was paid on March 3, in the total amount of $ This is the $amount which [redacted] claims was taken from her [redacted] card without her authorization which is not correct ASI’s records indicate that the first time [redacted] advised ASI that she wanted to cancel her ASI distributor membership was on March 4, Her comment that she was “shocked” is inconsistent with her communications with ASI Several times when ASI tried to contact [redacted] about her membership and charges that were due she was not available ASI learned that [redacted] works a full-time job not associated with her distributor membership For this reason it was difficult to reach [redacted] to discuss her membership and account status ASI attempted to send [redacted] her new distributor welcome kit separate times via UPS and each time it was returned undeliverable [redacted] then requested that ASI send the welcome kit to her full-job job address which was done ASI cancelled ***’s distributor membership on March 6, which was days after she placed the cancel request with ASI on March 4, This is considered timely cancellation processing After receiving the Revdex.com complaint, ASI reviewed the file for asi/ [redacted] A decision was made to refund [redacted] the $via her credit card and to close this matter, despite the chronology above which indicates the charges were owed to ASI Regards, [redacted] [redacted] ***, BASI Vice President of Member Services & Support Advertising Specialty Institute | Promoting Success™ Email: [redacted] Phone: ###-###-#### Fax: ###-###-#### Web: www.asicentral.com

[redacted] joined ASI as a distributor member on September 26, He states that the problem occurred on April 1, [redacted] also indicates that he talked to ASI on May 1, June and July of While there were several telephone calls and emails between [redacted] and ASI representatives, none of them were about a request by [redacted] to cancel services entirely [redacted] requested that ASI reduce his services which was done On July 16, at 7:56PM [redacted] sent ASI an email in which he said, "Either way I downgraded my membership to the basic $per month plan for now, maybe I will upgrade in the future but only if things improve drastically, but I doubt they will." This indicates [redacted] 's intention as of July was to continue as an ASI distributor member with less services not to cancel entirely His request to reduce service was processed by ASI.On August and 31, messages were left for [redacted] by ASI's representative because an issue needed to be resolved with his credit card [redacted] did not return ASI's calls.On October 5, ASI received notice from the credit card company that [redacted] was disputing chargesThe credit card company said [redacted] was claiming services after the September 10, charge were cancelledASI tried to reach [redacted] on numerous occasions to discuss his account, including on October 5, 9, and November 11, [redacted] 's phone is answered by machine that asks the caller to leave their name, which was doneHe never returned ASI's calls[redacted] 's account with ASI was terminated His open account balance was removedASI's records were marked do not reopen in the future This matter is closed

[redacted] contacted ASI on November 7, requesting information about ASI membership Below is the note *** sent to ASI [redacted] spoke with an ASI representative the same day November 7, He joined ASI as a member and purchased two membership packages, Distributor and Decorator, both under the name [redacted] [redacted] signed an agreement when he bought each membership package and acknowledged the terms for each is one year [redacted] was issued two ASI numbers, [redacted] for his Distributor and [redacted] for his Decorator [redacted] was contacted by ASI’s representatives offering to assist him and to explain the benefits included with his new memberships [redacted] gave ASI his credit card with the understanding that ASI was authorized to charge his card automatically for the monthly membership payments Related to the [redacted] Distributor membership, [redacted] paid ASI via his credit card $on November 7, This covered the membership package he purchased that same day On December 19, he was charged $ for his membership package, as well as for additional upgrades to his package which [redacted] ordered after speaking with an ASI representative [redacted] called ASI on December 23, saying he wanted to cancel his Distributor membership servicesThis call was made after his December monthly payment was due and charged to his credit card as agreed ***’s request to cancel was processed, even though he signed an agreement for one year ASI did not hold [redacted] to his one year commitment His Distributor membership account with ASI is terminated Related to the Decorator membership, [redacted] paid ASI via his credit card $on November 7, 2014; December 19, 2014; and January 16, At no time did [redacted] tell ASI that he wanted to cancel his Decorator membership In fact, on January 28, [redacted] called ASI with a question about this membership and said he would call our representative again in MarchThis clearly indicates his intention to continue the membership ***’s claims about ASI’s charges are not accurate He is confusing the payments made under the Distributor package with those under the Decorator packageASI has tried to contact [redacted] on several occasions to discuss this Revdex.com claim and the fact that his credit card has been declining when the automatic payments are attempted Several messages were left for [redacted] requesting a call back, including on February 13, February 18, March [redacted] has not responded to any of ASI’s messages requesting a call back to discuss these matters and his intentions so that we can resolve the matter ASI had decided it is in the best interest of all parties that we part ways entirely based on his claims and failure to return ASI’s calls ASI has terminated ***’s Decorator membership If [redacted] would like to discuss this matter further, he is encouraged to call us This is ***’s request from November 7, asking ASI for more information: Checkbox: Yes, I want to know more about the $coupon and FREE Starter Kit! Name: [redacted] Company: [redacted] Email: ***@ [redacted] Phone: [redacted] 11/7/ v

[redacted] ’s complaint was reviewed and compared with ASI’s records Here is a summary of what [redacted] purchased, his requests, his payments, ASI’s responses and how the matter will be handled ASI sells several membership packagesEach package offers defined benefits Members select the package that fits their needs best and they may purchase more than one package [redacted] signed up for ASI’s Decorator membership package on September 17, He signed a listing agreement and made one monthly payment of $Within the first month of this new Decorator package [redacted] asked to cancel and open a Supplier package instead ASI canceled the Decorator package and opened a Supplier package on September 29, [redacted] signed a listing agreement with ASI for the new Supplier package and began making monthly payments via his credit card of $each [redacted] decided to purchase an Distributor membership package on November 3, He signed a listing agreement with ASI and began making monthly payments via credit card for this package in the amount of $each On December 30, [redacted] notified ASI that he wanted to cancel the Distributor package which he bought on November He then decided to downgrade services instead of canceling them ASI processed the downgrade and ***’s monthly payment for the Distributor package decreased from $per month to $per month In ***’s letter to the Revdex.com he indicates that he was told ASI’s total price for all packages would be $per month (this is the $rounded up to $100)This is the area of misunderstanding At this point in the conversation [redacted] had two active membership packages with ASI, each with their own agreement and monthly payment plan He had the Distributor package still at $per month, and the Supplier package at $per month; total $per month for both At no time did ASI tell [redacted] that one payment of $would cover both the Distributor and Supplier packages On February 3, [redacted] requested to cancel both the Distributor and Supplier packages even though he signed annual agreements which were not yet due for renewalASI canceled the Distributor package and told [redacted] that the Supplier package still had several months before it could be canceled In summary, the membership package agreements, requests to add services, requests to cancel and downgrade services, and all payments from [redacted] have been reviewedASI responded timely to ***’s change requestsAfter a credit review of the records it was determined that [redacted] is not due a refund However, ASI recognizes ***’s misunderstanding, he thought that the price of one package covered bothTo bring this matter to a resolution, which is in the best interest of ASI and ***, ASI will accept his one monthly payment for both packages for the past few months, his card will be credited $and all accounts with ASI are closed

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: The statement made by this company does not contain the most relevant informationI placed a called [redacted] to terminate my membership via voicemailShe sent an email back stating that she would contact meI cancelled primarily because I was being bombarded by vendor solicitations for ordersOn 11/6, I received an email from a [redacted] stating that my card was declining the membership fee paymentI called back to ask why my request for cancellation had not been handled - left a second voicemail for ***I then got an email from a [redacted] saying that my card was declining the feeThere are a lot of people in this company - but no one was listening to me If my request for cancellation had been processed when I requested it - none of this would have happened I did receive a refund of the $that was recently taken from my credit card in MARCH Regards, [redacted] ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:The representative of ASI, Doug L***, lied to me on November 7th when I initially talked to himHe said that the membership was month to month and would not be recurring and there would also be no recurring chargesI tried to cancel the membership thinking I was canceling everythingCommon sense says that if someone wants to cancel a membership then that means all parts of the membership not just certain parts.
All I want is a refund of the money that was charged for December and January cause the representative lied to meIs that just too stinking difficult to do?
Regards,
*** ***

*** *** joined ASI as a distributor member on September 26, 2014. He states that the problem occurred on April 1, 2015. *** also indicates that he talked to ASI on May 1, June and July of 2015. While there were several telephone calls and
emails between *** and ASI representatives, none of them were about a request by *** to cancel services entirely. *** requested that ASI reduce his services which was done. On July 16, at 7:56PM *** sent ASI an email in which he said, "Either way I downgraded my membership to the basic $per month plan for now, maybe I will upgrade in the future but only if things improve drastically, but I doubt they will." This indicates ***'s intention as of July was to continue as an ASI distributor member with less services not to cancel entirely. His request to reduce service was processed by ASIOn August and 31, messages were left for *** by ASI's representative because an issue needed to be resolved with his credit card. *** did not return ASI's callsOn October 5, 2015 ASI received notice from the credit card company that *** was disputing chargesThe credit card company said *** was claiming services after the September 10, 2015 charge were cancelled.
ASI tried to reach *** on numerous occasions to discuss his account, including on October 5, 9, and November 11, 2015. ***'s phone is answered by machine that asks the caller to leave their name, which was done. He never returned ASI's calls***'s account with ASI was terminated. His open account balance was removedASI's records were marked do not reopen in the future. This matter is closed

Initial Business Response /* (1000, 6, 2015/09/26) */
Contact Name and Title: WANDA *** ***
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@asiservices.org
I apologize for the delay in responding to this consumer complaint, but the above mentioned contact, Vanessa ***, is no longer
employed by ASIAll future correspondence should go to Wanda *** ***:
***@asiservices.org
__________________________________________________
The client in question was referred to ASI by The Department of Family and Support Services on July 30, An assessment was immediately performed and our findings were delivered to the Case Coordination Unit headed by Charlotte ***On August 7th client was denied for Community Care ProgramShe then elected to receive Short Term Chore for hours with ASI
On August 17th, agency assigned Supervisor to perform an assessment and submit her findings to the Director of the Title 3-B Program that oversees Short Term Chore Services with the City of ChicagoThe client was once again denied, she has a hoarding disorderThe condition of her home is critical; dogs and cats left unattended relieve themselves throughout the houseThis is a Biohazard
With no other options, she engaged our Supervisor at ASI for information about the Private Pay Program we provideThe client contacted me the following day and confided in me; home was sold and she must vacate the premises in weeks
The client contacted me on the 25th of August to request a description of the work to be performed; her uncle wanted to ensure she would be using the funds to clear the home within the time frame she was given
On September 28th we visited her home to perform an assessment where she reviewed and returned a Client Signed Service AgreementShe received a copy and Receipt of Client Rights and Responsibilities
Upon completion of the visit, we received a deposit of $for the work to be performed and a promise to pay the balance of $We began work the same day, per her requestA team of six (6) workers were at the site, two (2) supervisors and the Director
The client was content and her wishes to look over and authorize all that would be discarded were metShe decided to sit on the porch and help separate the contents of her boxesThe home had no ventilation and I immediately asked permission to open the windows, she allowed us to open the windows on the top floor of her home
The workers day ended at 5:30pmShe was very happy with the crew of workers and the progress that was done after just one dayShe agreed to allow us to return the following day, but when the workers arrived the next day she denied them access to her home and asked them to leaveShe told the wokers she was having a garage sale and did not want any work doneI called to speak with her and she was very nervous and anxious; did not want people going in and out of her homeShe mentioned she did not sleep and wanted them to leave, I respected her wishesI explained to the workers that she cancelled work for the day and offered to pay their transportationThe client was reminded of the agreement she signed, she apologized and promised to email me about resuming work on Monday
To my surprise, I received a message from her where she accused us of throwing out all her clothes and scattering them in her alleyShe was angry and mentioned her son and daughter-in-law helped her cleher homeThe client also wanted to inform me she was cancelling the work because her son felt we took advantage of her
I would like to conclude by saying the client suffers from cognitive problems and lives in a home that poses a danger to her and her pets due to her hoardingIt is unfortunate that she is now accusing us of taking advantage of her delicate stateOn the contrary, we offered to help her and reduced our fees to accommodate her budgetI regret to inform you that the check that was given to us as a down payment was returned to usThe client placed a stop payment on it the day we began work at her home
Therefore, please note we have not received any monies for work performed at her homeWe have a signed contract that clearly states any changes or cancellations must be done hours before the work beginsShe is in violation of the agreement she signed
I will end by stating we have not been paid for the services we provided and were obligated to pay our team of workersIt is shameful that she has not assumed any responsibility for the services and counsel we provided herWe wish her well and hope she does not continue to make statements against us
The DFSS was advised of her actions against us and are willing to speak on our behalf
Thank you for your time
Initial Consumer Rebuttal /* (3000, 8, 2015/09/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
She is lying, I called Wanda several times on Saturday morning and emailed herShe finally woke up at 10AM and answered the phoneThat is when I told her the bags placed in the alley were torn open and my clothes were scattered down the alleyMy son and his wife gather them and found items of value and importance thrown outThey immediately brought all bags and items in the yard and continued to go though every item that was discardedI told the workers NOT to go through my clothes and NOT discard them! My son and his wife found a family album that was over years old, other memorabilia that was worth over $500.00, and important papers with sensitive information on themThey did all the work over againAlso I was told by Wanda to sit on the porch and workI also was told I was working too slow! I was paying them and I worked harder then themThey quit working at PM, one sat on the porch while two went to go get something to eatUpon return about 4:45PM they all sit on porch till 5PM and leftI did not place a stop payment until the next day, Saturday Night, after my son & his wife did all the work over again! A few weeks later I found many items gone that I know I kept in certain placesI found medicine, a dvd player & expensive Christian Dior Perfume missingOn Sunday I did a police report for theft, HYXXXXXXI had all the work done again & theft of $500.00, the police said I was right stopping payment on the check, they failed to do the job agreed upon and broke the contractThey owe me for the theft! Why is Vanessa *** gone? She was the one that said I wasn't working hard enough & she too drove the van when they left the premises

ASI draws you in with claims of their great ESP system that lets you find all these promotional items and suppliers easily, the best industry research in promotional products you can get, ASI exclusive pricing with suppliers and tons of contacts in the industry.
Reality: ESP is a terrible website with tons of suppliers who upload their own items, sometimes have good picture, most of the time not. Often the pricing shown on ESP is incorrect and a lot lower that the actual price you'll be charged. "ASI exclusive pricing" doesn't exist. You can do a quick google search, find the same suppliers and they'll give you the same price as ASI will if you're a reseller.
Their research reports are garbage. They'll use the exact same graphs and infographics for every single report so you're not actually getting anything useful.
They've sent me about $600 worth of catalogs then sent me the bill for them when I never ordered them, then wanted me to pay to ship them back to get a refund.
Finally I cancelled my membership and was sent a $500 bill that doesn't list what its for. It just says that it is my account balance.
ASI is complete and utter scam. They just exist to make money off of unsuspecting business owners.

[redacted]
The Revdex.com
 
Dear [redacted]:
 
Thank you for taking the time to talk with me this morning. As we discussed, Advertising Specialty Institute’s response to [redacted]’s complaint #[redacted] was faxed to the Revdex.com...

yesterday.  It was due 10 days from mail date March 6, 2014 but the 16th was a Sunday, so I sent it yesterday on Monday the 17th.  You told me this morning that the fax did not arrive, so here is an email with the same response content.  Please let me know if you have questions or need additional information from Advertising Specialty Institute. 
 
 
[redacted] contacted ASI on September 3, 2013 requesting she be listed as an ASI distributor member.  ASI reviewed [redacted]’s request to join as a distributor member and processed her application for membership immediately, issuing her asi #[redacted]: Design Club of [redacted] and primary [redacted].  
 
[redacted] spoke with an ASI representative who explained to her the specifics about her distributor membership package, as well as the payment expectations.  At the time of application, [redacted] was asked for a valid credit card with the understanding it would be placed on her account with ASI to use for future charges.  [redacted] provided ASI with a credit card.  
 
[redacted] paid ASI’s distributor membership fee of $29.99 for the month of Sept. 2013.  For all following months, her monthly charge of $29.99 was not paid timely because each time ASI attempted to charge her credit card it declined; months of Oct. 2013, Nov. 2013 and Dec. 2013.  Payments eventually went through to cover each monthly payment, but each missed their due dates.
 
[redacted]’s credit card declined again during the months of Jan. 2014 and Feb. 2014 for $29.99 each.  Her card eventually went through for two payments, covering  the months of January and February, it was paid on March 3, 2014 in the total amount of $59.98.  This is the $59.98 amount which [redacted] claims was taken from her [redacted] card without her authorization which is not correct. 
 
ASI’s records indicate that the first time [redacted] advised ASI that she wanted to cancel her ASI distributor membership was on March 4, 2014. Her comment that she was “shocked” is inconsistent with her communications with ASI.  Several times when ASI tried to contact [redacted] about her membership and charges that were due she was not available.  ASI learned that [redacted] works a full-time job not associated with her distributor membership.  For this reason it was difficult to reach [redacted] to discuss her membership and account status.
 
ASI attempted to send [redacted] her new distributor welcome kit 3 separate times via UPS and each time it was returned undeliverable.  [redacted] then requested that ASI send the welcome kit to her full-job job address which was done.  
 
ASI cancelled [redacted]’s distributor membership on March 6, 2014 which was 2 days after she placed the cancel request with ASI on March 4, 2014.  This is considered timely cancellation processing.
 
After receiving the Revdex.com complaint, ASI reviewed the file for asi/[redacted].  A decision was made to refund [redacted] the $59.98 via her credit card and to close this matter, despite the chronology above which indicates the charges were owed to ASI.
 
Regards,
[redacted]
 
 
[redacted], BASI
Vice President of Member Services & Support
Advertising Specialty Institute | Promoting Success™
Email: [redacted]
Phone: ###-###-####
Fax: ###-###-####
Web: www.asicentral.com

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
The statement made by this company does not contain the most relevant information. I placed a called [redacted] to terminate my membership via voicemail. She sent an email back stating that she would contact me. I cancelled primarily because I was being bombarded by vendor solicitations for orders. On 11/6, I received an email from a [redacted] stating that my card was declining the membership fee payment. I called back to ask why my request for cancellation had not been handled - left a second voicemail for [redacted]. I then got an email from a [redacted] saying that my card was declining the fee. There are a lot of people in this company - but no one was listening to me.
If my request for cancellation had been processed when I requested it - none of this would have happened.
I did receive a refund of the $59.98 that was recently taken from my credit card in MARCH.
Regards,
[redacted]

[redacted] joined ASI as a distributor member on September 26, 2014.  He states that the problem occurred on April 1, 2015.  [redacted] also indicates that he talked to ASI on May 1, June 1 and July 1 of 2015.  While there were several telephone calls and...

emails between [redacted] and ASI representatives, none of them were about a request by [redacted] to cancel services entirely.  [redacted] requested that ASI reduce his services which was done.  On July 16, 2015 at 7:56PM [redacted] sent ASI an email in which he said, "Either way I downgraded my membership to the basic $30 per month plan for now, maybe I will upgrade in the future but only if things improve drastically, but I doubt they will."  This indicates [redacted]'s intention as of July 16 was to continue as an ASI distributor member with less services not to cancel entirely.  His request to reduce service was processed by ASI.On August 27 and 31, 2015 messages were left for [redacted] by ASI's representative because an issue needed to be resolved with his credit card.  [redacted] did not return ASI's calls.On October 5, 2015 ASI received notice from the credit card company that [redacted] was disputing charges. The credit card company said [redacted] was claiming services after the September 10, 2015 charge were cancelled. ASI tried to reach [redacted] on numerous occasions to discuss his account, including on October 5, 9, 15 and November 11, 2015.  [redacted]'s phone is answered by machine that asks the caller to leave their name, which was done. He never returned ASI's calls.[redacted]'s account with ASI was terminated.  His open account balance was removed. ASI's records were marked do not reopen in the future.  This matter is closed.

[redacted]’s complaint was reviewed and compared with ASI’s records.  Here is a summary of what [redacted] purchased, his
requests, his payments, ASI’s responses and how the matter will be handled.
ASI sells
several membership packages. Each package offers defined benefits. ...

Members select the package that fits their
needs best and they may purchase more than one package.
[redacted] signed
up for ASI’s Decorator membership package on September 17, 2015.  He signed a listing agreement and made one
monthly payment of $49.99. Within the first month of this new Decorator package
[redacted] asked to cancel and open a Supplier package instead.  ASI canceled the Decorator package and opened
a Supplier package on September 29, 2015. 
[redacted] signed a listing agreement with ASI for the new Supplier package
and began making monthly payments via his credit card of $99.99 each.
[redacted] decided
to purchase an Distributor membership package on November 3, 2015. He signed a
listing agreement with ASI and began making monthly payments via credit card
for this package in the amount of $149.99 each. 
On December
30, 2015 [redacted] notified ASI that he wanted to cancel the Distributor package
which he bought on November 3.  He then
decided to downgrade services instead of canceling them.  ASI processed the downgrade and [redacted]’s
monthly payment for the Distributor package decreased from $149.99 per month to
$29.99 per month.
In [redacted]’s
letter to the Revdex.com he indicates that he was told ASI’s total price for all packages
would be $100 per month (this is the $99 rounded up to $100). This is the area of misunderstanding.  At this point in the conversation [redacted] had
two active membership packages with ASI, each with their own agreement and
monthly payment plan.  He had the Distributor
package still at $29.99 per month, and the Supplier package at $99 per month;
total $128.99 per month for both.  At no
time did ASI tell [redacted] that one payment of $100 would cover both the
Distributor and Supplier packages.
On February
3, 2016 [redacted] requested to cancel both the Distributor and Supplier packages
even though he signed annual agreements which were not yet due for renewal. ASI
canceled the Distributor package and told [redacted] that the Supplier package still
had several months before it could be canceled.
In summary,
the membership package agreements, requests to add services, requests to cancel
and downgrade services, and all payments from [redacted] have been reviewed. ASI responded
timely to [redacted]’s change requests. After a credit review of the records it was
determined that [redacted] is not due a refund. 
However, ASI recognizes [redacted]’s misunderstanding, he thought that the
price of one package covered both. To
bring this matter to a resolution, which is in the best interest of ASI and
[redacted], ASI will accept his one monthly payment for both packages for the past
few months, his card will be credited $466.99 and all accounts with ASI are closed.

[redacted] contacted ASI on November 7, 2014 requesting
information about ASI membership.  Below
is the note [redacted]...

sent to ASI.  [redacted]
spoke with an ASI representative the same day November 7, 2014.  He joined ASI as a member and purchased two
membership packages, Distributor and Decorator, both under the name [redacted].  [redacted] signed an agreement when
he bought each membership package and acknowledged the terms for each is one
year. [redacted] was issued two ASI numbers,
[redacted] for his Distributor and [redacted] for his Decorator.  [redacted] was contacted by ASI’s representatives
offering to assist him and to explain the benefits included with his new memberships.  [redacted] gave ASI his credit card with the
understanding that ASI was authorized to charge his card automatically for the
monthly membership payments.
Related to the [redacted]0 Distributor membership, [redacted] paid ASI via his credit card $31.79 on November
7, 2014. This covered the membership package he purchased that same day.  On December 19, 2014 he was charged $135.94
for his membership package, as well as for additional upgrades to his package
which [redacted] ordered after speaking with an ASI representative.
[redacted] called ASI on December 23, 2014 saying he wanted to
cancel his Distributor membership services. This call was made after his December monthly
payment was due and charged to his credit card as agreed.  [redacted]’s request to cancel was processed, even
though he signed an agreement for one year. 
ASI did not hold [redacted] to his one year commitment.  His Distributor membership account with ASI is
terminated.
Related to the Decorator membership, [redacted] paid ASI via his
credit card $31.94 on November 7, 2014; December 19, 2014; and January 16,
2015.  At no time did [redacted] tell ASI that
he wanted to cancel his Decorator membership. 
In fact, on January 28, 2015 [redacted] called ASI with a question about this
membership and said he would call our representative again in March. This clearly indicates his intention to
continue the membership.
[redacted]’s claims about ASI’s charges are not accurate.  He is confusing the payments made under the
Distributor package with those under the Decorator package. ASI has tried to
contact [redacted] on several occasions to discuss this Revdex.com claim and the fact that
his credit card has been declining when the automatic payments are
attempted.  Several messages were left
for [redacted] requesting a call back, including on February 13, February 18, March 4. 
[redacted] has not responded to any of ASI’s messages requesting a call back
to discuss these matters and his intentions so that we can resolve the
matter.    
ASI had decided it is in the best interest of all parties
that we part ways entirely based on his claims and failure to return ASI’s
calls.  ASI has terminated [redacted]’s
Decorator membership.  If [redacted] would
like to discuss this matter further, he is encouraged to call us.
This is [redacted]’s request from November 7, 2014 asking ASI for
more information:
Checkbox: Yes, I want to know more about the $100 coupon and
FREE Starter Kit!
Name: [redacted]
Company: [redacted]
Email: [redacted]@[redacted]
Phone: [redacted]
11/7/2014
v

[redacted]’s complaint was reviewed and compared with ASI’s records.  Here is...

a summary of what [redacted] purchased, his
requests, his payments, ASI’s responses and how the matter will be handled.
ASI sells
several membership packages. Each package offers defined benefits.  Members select the package that fits their
needs best and they may purchase more than one package.
[redacted] signed
up for ASI’s Decorator membership package on September 17, 2015.  He signed a listing agreement and made one
monthly payment of $49.99. Within the first month of this new Decorator package
[redacted] asked to cancel and open a Supplier package instead.  ASI canceled the Decorator package and opened
a Supplier package on September 29, 2015. 
[redacted] signed a listing agreement with ASI for the new Supplier package
and began making monthly payments via his credit card of $99.99 each.
[redacted] decided
to purchase an Distributor membership package on November 3, 2015. He signed a
listing agreement with ASI and began making monthly payments via credit card
for this package in the amount of $149.99 each. 
On December
30, 2015 [redacted] notified ASI that he wanted to cancel the Distributor package
which he bought on November 3.  He then
decided to downgrade services instead of canceling them.  ASI processed the downgrade and [redacted]’s
monthly payment for the Distributor package decreased from $149.99 per month to
$29.99 per month.
In [redacted]’s
letter to the Revdex.com he indicates that he was told ASI’s total price for all packages
would be $100 per month (this is the $99 rounded up to $100). This is the area of misunderstanding.  At this point in the conversation [redacted] had
two active membership packages with ASI, each with their own agreement and
monthly payment plan.  He had the Distributor
package still at $29.99 per month, and the Supplier package at $99 per month;
total $128.99 per month for both.  At no
time did ASI tell [redacted] that one payment of $100 would cover both the
Distributor and Supplier packages.
On February
3, 2016 [redacted] requested to cancel both the Distributor and Supplier packages
even though he signed annual agreements which were not yet due for renewal. ASI
canceled the Distributor package and told [redacted] that the Supplier package still
had several months before it could be canceled.
In summary,
the membership package agreements, requests to add services, requests to cancel
and downgrade services, and all payments from [redacted] have been reviewed. ASI responded
timely to [redacted]’s change requests. After a credit review of the records it was
determined that [redacted] is not due a refund. 
However, ASI recognizes [redacted]’s misunderstanding, he thought that the
price of one package covered both. To
bring this matter to a resolution, which is in the best interest of ASI and
[redacted], ASI will accept his one monthly payment for both packages for the past
few months, his card will be credited $466.99 and all accounts with ASI are closed.