Asia Cafe

I have reviewed the comments from the customer I realized that he is still trying to discredit us with a bunch of liesAlso according to his response, I sensed that he is trying to interpret my previous response out contextHere are several points he made logical error which can only indicate the inconsistency of his complaint-the customer addressed that at the time of his visit we were not busyLet me clarify this, the order was placed around 7:pm, Friday night, during which is commonly known to be a dinner crowd time at any restaurantI forgive him for this since he probably doesn’t know about this industry-He indicated that we refused to allow him to return the foodThis is not trueAllowing customer returning food for a refund or exchange is standard procedure when we deal with unsatisfactory foodI also indicated that the case is rare but several customers had done this, it won't be hard to dig out some records of these cases-He argues that I was inconsistent with my responseHe addressed that returns are rare; however, in the next sentence indicates that they would be gladly done, Which is it? This response is indicative of my interaction with them; they were inconsistent and they do not tell me truth.” It seems to me that frequency of incidents like this is conflicting with my attitude, according to his argumentAgain, I think that he is trying to prove something without using the context and in this case, not even logical-As I mentioned in the previous letter, traveling compensation and freebies are usually offered to customer due to our mistakesThis is also a standard procedure and some customers had experienced thisThat’s something that I cannot lie about and it easy to prove his is lying since we have records-It wouldn’t come to your attention if I decided just to be tolerant with his unreasonable solutionThe fact that he tried to discredit us by lying about the bitten food is intolerableThat is the reason why I do not accept any solutions from him until he apologizes-Truth is that $dollars means figuratively nothing to our business, but if I tolerate him it will unfair to numbers of supportive customers we havealso this kind of behavior is already ethically unacceptableAs an owner of a local small business, it’s my obligation to remain integrity and fight against immoral customersThis will be my final response to your establishmentI have already set up a third party mediation with the state attorney general office I hope it can give a resolution

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
Asia Cafe’s response is laden with untruthsLet me address each point.1) The pancake re essential to the meal like a bun is to a ***’s hamburgerThe veggies are wrapped in the pancake by the customer and eaten as suchThus, it was not a side order, which does not make sense.2) At the time of our visit, Asia Café was not busy.3) When I called Asia Café the person was rude (in part, she spoke through a year old boy, who translated)She made no offer to cover travel expenses or provide goodies.4) There was no sauce issue, but the missing pancakes and bite in the chicken teriyaki.5) They refused to allow us to return the food.6) When I called them, it was to chat with the manager or owner, who was never there (at least, that was what I was told).7) I did tell them that if this issue was not resolved, I would share my experience online, which is my right.8) I did not receive a free meal; this does not make sense.9) The response mentioned that returns are rare; however, in the next sentence indicates that they would be gladly doneWhich is it? This response is indicative of my interaction with them; they were inconsistent and they do not tell the truth.10) This complaint is about terrible food and terrible service which I paid and which did not meet even the most generous minimum expectationsI too am engaged in prosocial endeavors, but this complaint is about substandard food that was not worth what we paid.Asia Café has an obligation to respond ethically and professional by providing us with a full creditI hope that they reconsiderThank you for your time and consideration
Regards,
*** *** ** *** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
I suspect that this dialogue with "Asia Café" is going no where. The company's latest comments clearly reflect a singular perspective beyond reason. Revdex.com, thank you for your efforts.
Regards,
[redacted]

I have reviewed the comments from the customer I realized that he is still trying to discredit us with a bunch of lies. Also according to his response, I sensed that he is trying to interpret my previous response out context. Here are several points he made logical error which can only indicate the inconsistency of his complaint. -the customer addressed that at the time of his visit we were not busy. Let me clarify this, the order was placed around 7:00 pm, Friday night, during which is commonly known to be a dinner crowd time at any restaurant. I forgive him for this since he probably doesn’t know about this industry. -He indicated that we refused to allow him to return the food. This is not true. Allowing customer returning food for a refund or exchange is standard procedure when we deal with unsatisfactory food. I also indicated that the case is rare but several customers had done this, it won't be hard to dig out some records of these cases. -He argues that I was inconsistent with my response. He addressed that returns are rare; however, in the next sentence indicates that they would be gladly done, Which is it? This response is indicative of my interaction with them; they were inconsistent and they do not tell me truth.” It seems to me that frequency of incidents like this is conflicting with my attitude, according to his argument. Again, I think that he is trying to prove something without using the context and in this case, not even logical. -As I mentioned in the previous letter, traveling compensation and freebies are usually offered to customer due to our mistakes. This is also a standard procedure and some customers had experienced this. That’s something that I cannot lie about and it easy to prove his is lying since we have records. -It wouldn’t come to your attention if I decided just to be tolerant with his unreasonable solution. The fact that he tried to discredit us by lying about the bitten food is intolerable. That is the reason why I do not accept any solutions from him until he apologizes. -Truth is that $27 dollars means figuratively nothing to our business, but if I tolerate him it will unfair to numbers of supportive customers we have. also this kind of behavior is already ethically unacceptable. As an owner of a local small business, it’s my obligation to remain integrity and fight against immoral customers. This will be my final response to your establishment. I have already set up a third party mediation with the state attorney general office I hope it can give a resolution

To whom it may concern:Greeting.Regarding the unpleasant incident which occurs on 4/17/2015, at first, we recognize this event and it was started with our mistake; however, we would like to clarify the situation for a better understanding. Like the complaint said, we missed a pancake, which was not...

even considered to be a side order yet the customer states that is crucial and he immediately called to complaint. At the time, we sincerely apologized and suggested him if he could possibly pick it up since it was dinner time and we could not possibly arrange an employee to deliver. And of course, we would definitely compensate for the travel and give out freebies like what we always do if he did pick it up, Incidents like this happening all the time and during the busy dinner hours, some mistakes are inevitable. However, he refused and requested a full refund for something like a missing sauce. And then, we asked him to bring back the food for the full refund, just tried to prove a point that he was not taking advantage of us. Obviously, he rejected this offer. Within several days, this customer called several times trying to seek a resolution, resorted to every conceivable means, I couldn't remember what exactly he said but I remember that he threatened us to write poor reviews online and report to the business bureau if he couldn't get this free meal. Truthfully he did and that is the reason why I am writing this letter to provide another point of view.Until recently, the complaint letter came to my attention. The statement that the customer provide only included partial true information. In his statement he stated that we refused to let him return the order for a refund. As a matter of fact, although it’s rare, some customers had been able to return orders due to unsatisfactory. We always gladly accept the return and typically remake the order to improve quality. I believe I still could dig out some numbers if anyone would like to confirm this. As for the chicken teriyaki that he mentioned to be damaged, in one other statement that he sent to the Maine business bureau, he indicated that there was a bite mark and a part of it was missing. I have to admit that I felt insulted. For ten years, this restaurant had been in business in this small beautiful town, we had never received such a complaint. Flavor and style of food are debatable topics, but we cannot tolerate anyone provide false information to discredit our food quality. We always give donation or discount to school, church and public events during these years. The amount that the customer requested is small but we reached our limit of tolerance. Even though we are small business, we have to keep integrity and not to compromise for a customer who is not right.We would like an apology from him for any false information that he provided. Thank you foryour time.Sincerely Asia Café4/28/15