Asia Voight, Animal Communicator, LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowI just viewed the video and it actually helps support my pointTo begin with, this is a great video that shows no items were taken from the home, which is not what I'm claimingBut it also shows the lack of attention to detailThere's something I wish I would've taken a picture of, which its clearly shown in the videoIf you go to frames 6:and 6:40 you will see a small wood chair with white panels, the white strip that's pressed against the chair is a glue trap that was left behind which had cat hairThe reason I didn't take a picture was because I considered it a small mistake and took care of it myselfBut as I continued to walk through the home I noticed more and moreWhich indicated to me that they had vacuumed the carpet but didn't clean the rest of the homePerhaps they spot cleaned at best.
This is also shown in frames 7:29 which is a bedroom and where the pictures I've attached show the cat hairThey clearly weren't paying attention to detailed and did not zoom in to see the mass amounts of cat hair.
The pictures I sent earlier also show the amount of dusk build up and how dirty the floors wereI paid NSP $to have it cleaned prior to the tenant moving in and I expected the home to be returned in the same shapeThe tenant paid $to clean the homeI simple requested for a refund of the cleaning fees, dry cleaning of comforters, and replacement of some pillowsI also requested receipts as I don't believe the home was cleaned, or at best partially cleanedNSP is violating our contract as it clearly indicates they have to provide receipts which they have not done so I can provide a copy of the contract if need to.
Thanks again for taking the time to mediate, but this can be easily resolvedI could be wrong, but the lack of receipts leads me to believe they never paid anyone to clean it
To make this clearI want a refund for the cleaning fees, dry cleaning and replacement of pillows as well as receipts(itemized) from the company that cleaned the home each of the two times.
Regards, *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would NOT be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
I've attached 4 pictures and will e-mail the rest as proof that the home was not returned in its original state. I had initially paid NSP $175.00 and the renter paid $100.00. I asked NSP for receipts several times per our contractual agreement but they have failed to provide them. 
Regards,
[redacted] Nunez