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Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is okay to me, although I haven't received their appology for that humiliating words "Do you wanna a free service or something?"Getwireless is the worst Regards, [redacted] ***

September 13, 2016To Whom It May Concern:I am writing in regards to the complaint that was submitted on 8/21/for ID #***.The customer was notified on March 1, 2016, March 22, 2016, May 2, and June 14, stating that it was up to them to contact us days in advance regarding
ending service so that it would not renew The Renewal bill was sent via email and standard mail on August 12, The customer called on August 15, to cancel service We will write off the current balance of $as a customer service credit.As for the Rented Router, it will not be credited as we are not charging for the Day Notification.The current balance is now $and the account is closed.Thank you for the opportunity to serve you.Laura C***Getwireless.net

November 18, 2016I am writing in regards to ID Number ***.The charges for this account are correct and were paid on October 10, 2016.The Customer signed up for service online on August 17, 2016, The customer chose the 50mbps plan and purchased a basic WiFi routerService was installed on
August 18, 2016.The customer called into our support line on August 23, explaining the service was not workingAfter doing some troubleshooting with our technical support, it was determined that the service was in fact working and the customer was receiving the speeds that they signed up forThe customer was having some issues where they were getting slower speeds when using WiFi then when directly plugged into the modem.The technician explained that they would need to contact the router manufacturer and try to do troubleshooting with them as it is a Wireless/WiFi issueWe only support up the the modem which we were providing the speeds as promised.Service was cancelled on September 1, 2016, The customer was billed for an Early Termination Fee of $as provided for in their agreement and terms of service which was agreed to at the time of signupThe account should have been billed for a month of service ($59.95) in addition to the Early Termination Fee which was waived as a courtesy.Our records are showing that the $was paid on October 10,and the account is closed.Thank you!Getwireless.net

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is okay to me, although I haven't received their appology for that humiliating words "Do you wanna a free service or something?"Getwireless is the worst
Regards,
*** ***

November 18, 2016I am writing in regards to ID Number ***.The charges for this account are correct and were paid on October 10, 2016.The Customer signed up for service online on August 17, 2016, The customer chose the 50mbps plan and purchased a basic WiFi routerService was installed on
August 18, 2016.The customer called into our support line on August 23, explaining the service was not workingAfter doing some troubleshooting with our technical support, it was determined that the service was in fact working and the customer was receiving the speeds that they signed up forThe customer was having some issues where they were getting slower speeds when using WiFi then when directly plugged into the modem.The technician explained that they would need to contact the router manufacturer and try to do troubleshooting with them as it is a Wireless/WiFi issueWe only support up the the modem which we were providing the speeds as promised.Service was cancelled on September 1, 2016, The customer was billed for an Early Termination Fee of $as provided for in their agreement and terms of service which was agreed to at the time of signupThe account should have been billed for a month of service ($59.95) in addition to the Early Termination Fee which was waived as a courtesy.Our records are showing that the $was paid on October 10,and the account is closed.Thank you!Getwireless.net

In the attached call logs, you will find that we have tried contacting *** numeroustimes with no successHis seMce is working at the speeds promised to him.Therefore, no issue will be refunded3:PM Called into gwNever picked an optionCall ended after seconds3125/3:PM
Called into gwNever picked an optionCall ended after seconds3/25/3:PM Called into gwChose tech support optionCall ended after 20seconds Caller hung up3125/3:PM Called Into gwChose tech support optionCall ended after 20seconds Caller hung up4/07/20W 4:PM Called Into gwNever picked an optionCall ended after seconds4:PM Called into 9WChose tech support optionTalked with server plus for33:Complained about slow speeds, Received and WIRELES$LY while on thephone with SPArgued that this was too slowSaid he would change his ONS servers on therouter and call back.4/01/4:PM Called into gwChose tech support optionTalked with server plus for20:Again complained about slow speedsAgain got good speeds wired ANDwirelesslySI’ told him that speeds are in line with the plan, and that the router was causing theslower speeds (2-3Mbps)5:PM Called into gwChose the sales optionCustomer hung up after 22seconds.4/07/5:PM Called into gwChose tech support optionTalked with sewer plus for11:Again complaining about slow speedsNow says that it is only with the router, which Iswhat was explained to him the last three callsSF’ tech read the notes from T2, which statedthat all speed tests need to be done with the router bypassed, and that wireless interference is aknown problom in comploxos like hisBasic steps to try to mitigate this wore givenCustomerwas unhappy that we couldn’t just ‘make it work’.5/30/5:PM Called into gwChose tech support optionTalked with server plus for11:Claimed that the connection was not workingA few questions ins the connection wasworking as intendedChanged to intermittent connectionCustomer agreed to monitor theconnection and call back with any issues.5/30/6:PM Called into gwChose tech support optionTalked with server plus for23:Wait time was a little longCall was escalated because he could not ping Google(known issue at Meridian, and there is a notice concerning this), Call was for no service, but itwas working throughout the callTcalled back with no answer 6)6:PM Called into gwChose tech support option, Talked with server plus for6:Never mentions If the service is working or not, but says that he will only be aroundWednesday and Thursday of that week (this was a Monday)Was called by T2, and he toldthem to get back to him the next day.6/02/5:PM Called into gwChose tech support optionTalked with server plus for6:Claimed that he had no serviceTold server plus that he had heard from nobody at T2,which is incorrectTicket escalated based art customer’s statementTcalled back with noanswerSetup a return call for the next morningCalled next morning and answeredSaidthat he was not home, and wanted a call at 7PM that nightWe told him that he could call backin, and that it would be best if it was between 8-5, so that we could investigate, if necessaryAtthis point, Tnoticed that the modem is connected as intended, but nothing plugged into it6/8:AM Called into gwChose the tech support optionTalked to server plus for9:CallIng to make sure that we call him back todaySaid that he needs to leave by 1PM,and will not be available after thatCalled customer with no answerAlso emailed customer atthis point, from ZenDesk, referencing his escalationNo response.6/05/5:PM Called into gw Chose tech support optionTalked with server plus for13:Customer will not troubleshootUpdated email on file, as he claims the new address isthe only runofioning email address Said phone is still preferred methodNotes on the accountmissed by sp, which reference the fact that the modem Is operational, and that it shows notingplugged into itSent back to SP for a call back.6/05/8:PM Called intogwChosetechaupportoptionTalkedtoserverplusfor2:Demanded refundNo troubleshooting or anything elseSet up another callback for thecustomer,Notes from the call back are: Customer bypassed router, cleared cache on browser, andservice restoredIssue looks to have been with customer equipment the entire time.Service was working as of this point, and would have been previously if he has answered ourcalls/emails, and followed basic troubleshooting.As of this morning, there is a DHCP lease showing on the modernService Is working.If you have any questions, please feel free to contact me.Thank, You!*** ***Account ManagerGetwireless.net*** *** ***

I am writing in regards to ID Number ***,The customer was on a annual rate that renewed on the 12th of April every year ($359.40/year)When paying annually, you receive $off the standard monthly rate which is $34.95/month, and the Administration Fee is waivedThis fee recurs every year
and is $49.95.On April 21, 2017, there was a shut off notice that was sent that if FULL Payment was not made by May, 11, 2017, service would be shut off and a $Reconnect Fee would be appliedBalance would need paid in full to have the service turned back onService was shut off on May 12, due to NON Payment Customer called May 15, to have service turned back on but wanted to pay monthly insteadSince the customer wanted to switch to monthly, he was billed at the monthly rate and billed the Administration FeeSince the service was shut off and a month late as well, he had to pay the Reconnect Fee ($35.00) and a Late Payment Fee ($5.00).Another shut off notice was sent on June 22, stating balance needed paid by July 12, Service was shut off on July 13, due to NON PaymentCustomer made a online payment for the full balance ($69.95) to have the service turned back onOn July 31, 2017, customer called and wanted to have the service shut off on January 12, Customers credit card was charged on the 12th of each month up to December 12, We received chargebacks from the customers bank, stating that the customer was disputing the charges for the month of November and DecemberSo the customer was then re-billed for both months of service including a chargeback fee for each card transactionCustomer called to dispute the new chargesCustomer was explained ALL Charges for every time he states in his complaintThe Administration Fee, Reconnect Fee, Monthly Rate, Day notice, etcAll were valid charges.On January 10, 2018, the customer called to dispute the new chargesHe then forwarded an email that he sent to the technical support team, not the billing or cancellations department, stating he wanted the service shut off on December 12, 2018.Customer was billed up to December 12, 2018.As a courtesy, we have voided the chargeback fee on his account and paid the Chargeback fee to our bank.His account balance is $and the Account is dosed.Thank you!Getwireless.net

September 13, 2016To Whom It May Concern:I am writing in regards to the complaint that was submitted on 8/21/for ID #***.The customer was notified on March 1, 2016, March 22, 2016, May 2, and June 14, stating that it was up to them to contact us days in advance regarding
ending service so that it would not renew The Renewal bill was sent via email and standard mail on August 12, The customer called on August 15, to cancel service We will write off the current balance of $as a customer service credit.As for the Rented Router, it will not be credited as we are not charging for the Day Notification.The current balance is now $and the account is closed.Thank you for the opportunity to serve you.Laura C***Getwireless.net

I am writing in regards to ID Number ***,The customer was on a annual rate that renewed on the 12th of April every year ($359.40/year)When paying annually, you receive $off the standard monthly rate which is $34.95/month, and the Administration Fee is waivedThis fee recurs every year
and is $49.95.On April 21, 2017, there was a shut off notice that was sent that if FULL Payment was not made by May, 11, 2017, service would be shut off and a $Reconnect Fee would be appliedBalance would need paid in full to have the service turned back onService was shut off on May 12, due to NON Payment Customer called May 15, to have service turned back on but wanted to pay monthly insteadSince the customer wanted to switch to monthly, he was billed at the monthly rate and billed the Administration FeeSince the service was shut off and a month late as well, he had to pay the Reconnect Fee ($35.00) and a Late Payment Fee ($5.00).Another shut off notice was sent on June 22, stating balance needed paid by July 12, Service was shut off on July 13, due to NON PaymentCustomer made a online payment for the full balance ($69.95) to have the service turned back onOn July 31, 2017, customer called and wanted to have the service shut off on January 12, Customers credit card was charged on the 12th of each month up to December 12, We received chargebacks from the customers bank, stating that the customer was disputing the charges for the month of November and DecemberSo the customer was then re-billed for both months of service including a chargeback fee for each card transactionCustomer called to dispute the new chargesCustomer was explained ALL Charges for every time he states in his complaintThe Administration Fee, Reconnect Fee, Monthly Rate, Day notice, etcAll were valid charges.On January 10, 2018, the customer called to dispute the new chargesHe then forwarded an email that he sent to the technical support team, not the billing or cancellations department, stating he wanted the service shut off on December 12, 2018.Customer was billed up to December 12, 2018.As a courtesy, we have voided the chargeback fee on his account and paid the Chargeback fee to our bank.His account balance is $and the Account is dosed.Thank you!Getwireless.net

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is okay to me, although I haven't received their appology for that humiliating words "Do you wanna a free service or something?". Getwireless is the worst.
Regards,
[redacted]